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Sales Operations Analyst - US/Durham, NC
Kempower
Durham (NC)
On-site
USD 70,000 - 100,000
Full time
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Job summary
Kempower is looking for a Sales Operations Analyst to support our dynamic sales team. This role involves data analysis, reporting, and managing sales processes to optimize our operations in the growing EV market. Join us to shape the future of clean technology and grow your career in a collaborative environment that values integrity and innovation.
Benefits
Qualifications
- 4+ years of experience in Sales Operations or Business Intelligence.
- Proficiency with Salesforce reporting and dashboards.
- Strong analytical and problem-solving skills.
Responsibilities
- Design, build, and maintain sales reports and interactive dashboards.
- Conduct in-depth analysis of sales data to identify trends and opportunities.
- Manage price list processes within Salesforce and Epicor.
Skills
Education
Tools
Job description
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We at Kempower Empower the EV Evolution and create a Cleaner and more silent environment for us all. We inspire our audiences to join the electric movement. Want to plug in and be the change?
Whether it's our perspective, the way we work together or the impact on the climate - we make it positive. We are people with a can-do attitude. We help each other and voice our opinions, independent of our job descriptions or titles. We come from over 40 nationalities all over the world and keep on looking for other continents as we go.
The EV market is constantly evolving, and so are we. We are searching for learners, doers and problem solvers from many different backgrounds.
We love learning, taking care of each other, and having fun with each other.
The future is electric – get ready to join the current! This is just the beginning.
ABOUT THE ROLE
As a Sales Operations Analyst, you will:
Reporting & Dashboard Development:
- Design, build, and maintain comprehensive sales reports and interactive dashboards in CRM Salesforce.
- Create insightful visualizations that communicate key performance indicators (KPIs) such as pipeline health, conversion rates, sales cycle length, and win/loss analysis.
- Automate reporting processes to improve efficiency and data accessibility.
- Respond to ad-hoc reporting requests from sales, marketing, and executive teams.
- Conduct in-depth analysis of sales data from Salesforce, ERP Kinetic and other sources to identify trends, opportunities, and potential risks.
- Translate complex data into clear, concise, and actionable recommendations for sales leadership.
- Monitor sales performance against targets and identify root causes for variances.
- Partner with sales managers to interpret data and drive informed business decisions.
- Audit and update data across the CRM, ERP, and Reporting tools (Salesforce, Epicor, PowerBI).
- Own the Pricelist management process within Salesforce and Epicor for all North America products.
- Collaborate with Sales and Service to manage the Spare Parts process.
- Provide basic onboarding support for new sales users on Salesforce navigation.
- Document common issues and their resolutions to build a knowledge base in Salesforce Development Jira and Jira Confluence platforms.
- In collaboration with Sales and Marketing, maintain the Sales Playbook training materials, stored in Kempower College.
- Act as a power user and administrator for Salesforce.com, ERP Kinetic, and Power BI ensuring data integrity, system efficiency, and user adoption.
- Develop and maintain Salesforce reports, dashboards, and custom fields to meet business needs.
- Identify opportunities to enhance Salesforce functionality and integrate with other sales tools.
- Provide training and support to sales teams on effective use of Salesforce and reporting tools.
- Identify and recommend improvements to existing sales processes, data collection methods, and reporting methodologies.
- Creating specifications for development needs, building, testing, documenting, and deployment of Sales Tools in cooperation with Global Sales Operations team and other stake holders
- Collaborate with cross-functional teams (e.g., Sales, Service, Training, Solution Support, Marketing, Finance, IT) to ensure data consistency and alignment.
- Bachelor's degree in Business Administration, Finance, Economics, Data Analytics, or related quantitative field.
- 4+ years of experience in a Sales Operations, Business Intelligence, or Sales Analytics role.
- Proven proficiency with Microsoft Power BI and dashboard creation.
- Strong hands-on experience with Salesforce.com (Sales Cloud) as a power user or administrator; experience with Salesforce reporting and dashboards is essential.
- Understanding of Salesforce Lightning pages, approval processes and flows.
- Advanced Excel skills (pivot tables, VLOOKUPs, advanced formulas).
- Solid understanding of sales methodologies, sales cycles, and key sales metrics.
- Exceptional analytical and problem-solving skills with keen attention to detail.
- Ability to work independently and as part of a team in a fast-paced environment.
- Excellent communication (written and verbal) and presentation skills, with the ability to convey complex information to diverse audiences.
- Strong organizational skills and the ability to manage multiple priorities.
- Prioritization skills - this skill is crucial in succeeding in the role.
- Organizational skills, being able to handle multiple tasks in an organized way still being able to accomplish the tasks successfully.
- Problem-solving skills
- Experience with Epicor Kinetic
- Experience with Power BI
We believe in integrity. This means open doors and honest conversations, career development, and taking ownership of your work, no matter the title. At Kempower we grow together. And as we grow, we change, and so we find ways to make sure our job descriptions align with our interests and needs. So it's not just the product we're developing, but our people.
We support your well-being by offering comprehensive benefits including zero cost options for medical, dental, and vision, competitive 401(k), and performance bonuses!
Get to know us better at Kempower Careers!
WOULD YOU LIKE TO PLUG IN AND BE THE CHANGE?
Does this sound like something for you? Want to join us in powering planet cool? We can't wait to hear from you!
Location: USA/North Carolina/Durham (RTP)
Kempower is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Our employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, or any other status protected by laws and regulations. We do not tolerate discrimination or harassment based on any of these characteristics, and we encourage applicants of all ages.
If you are a qualified individual with a disability, and you need assistance to apply, please contact our Kempower HR team at RecruitingNA@Kempower.com. We provide reasonable accommodations to qualified individuals with a disability to enable them to effectively participate in the application process, as required by law.
- Seniority levelMid-Senior level
- Employment typeFull-time
- Job functionBusiness Development and Sales
- IndustriesAppliances, Electrical, and Electronics Manufacturing
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