Sales Operations Analyst - US/Durham, NC

Kempower; Few (NC); Hybrid; USD 70,000 - 95,000; Full time

Job summary

Join a leading company focused on the electric vehicle industry as a Sales Operations Analyst. You'll leverage your expertise in data analysis and sales tooling to enhance operational efficiency and drive informed decisions. This hybrid role based in Durham requires a Bachelor's degree and proficiency in Salesforce and Power BI, offering you the chance to grow in a collaborative environment with a commitment to integrity and employee well-being. Competitive benefits include medical, dental, and 401(k) options.

Benefits

Zero cost medical, dental, and vision options

Competitive 401(k)

Performance bonuses

Qualifications

• 4+ years of experience in Sales Operations, Business Intelligence, or Sales Analytics.
• Proven proficiency with Salesforce.com and Power BI.
• Strong analytical and problem-solving skills.

Responsibilities

• Design and maintain sales reports and dashboards.
• Conduct sales data analysis to identify trends and opportunities.
• Manage price list processes and provide user training.

Skills

Data Analysis

Salesforce.com

Microsoft Power BI

Excel

Problem-solving

Communication

Education

Bachelor's degree in Business Administration, Finance, Economics, Data Analytics, or related quantitative field

Tools

Salesforce

Power BI

Epicor Kinetic

Job description

We at Kempower Empower the EV Evolution and create a Cleaner and more silent environment for us all. We inspire our audiences to join the electric movement. Want to plug in and be the change?

Whether it's our perspective, the way we work together or the impact on the climate - we make it positive. We are people with a can-do attitude. We help each other and voice our opinions, independent of our job descriptions or titles. We come from over 40 nationalities all over the world and keep on looking for other continents as we go.

The EV market is constantly evolving, and so are we. We are searching for learners, doers and problem solvers from many different backgrounds.

We love learning, taking care of each other, and having fun with each other.

The future is electric – get ready to join the current! This is just the beginning.

ABOUT THE ROLE

As a Sales Operations Analyst, you will:

Reporting & Dashboard Development:

• Design, build, and maintain comprehensive sales reports and interactive dashboards in CRM Salesforce.
• Create insightful visualizations that communicate key performance indicators (KPIs) such as pipeline health, conversion rates, sales cycle length, and win/loss analysis.
• Automate reporting processes to improve efficiency and data accessibility.
• Respond to ad-hoc reporting requests from sales, marketing, and executive teams.

Data Analysis & Insights:

• Conduct in-depth analysis of sales data from Salesforce, ERP Kinetic and other sources to identify trends, opportunities, and potential risks.
• Translate complex data into clear, concise, and actionable recommendations for sales leadership.
• Monitor sales performance against targets and identify root causes for variances.
• Partner with sales managers to interpret data and drive informed business decisions.
• Audit and update data across the CRM, ERP, and Reporting tools (Salesforce, Epicor, PowerBI).

Part and Pricelist Management

• Own the Pricelist management process within Salesforce and Epicor for all North America products.
• Collaborate with Sales and Service to manage the Spare Parts process.

User Training & Documentation:

• Provide basic onboarding support for new sales users on Salesforce navigation.
• Document common issues and their resolutions to build a knowledge base in Salesforce Development Jira and Jira Confluence platforms.
• In collaboration with Sales and Marketing, maintain the Sales Playbook training materials, stored in Kempower College.

Sales Technology Administration & Optimization:

• Act as a power user and administrator for Salesforce.com, ERP Kinetic, and Power BI ensuring data integrity, system efficiency, and user adoption.
• Develop and maintain Salesforce reports, dashboards, and custom fields to meet business needs.
• Identify opportunities to enhance Salesforce functionality and integrate with other sales tools.
• Provide training and support to sales teams on effective use of Salesforce and reporting tools.

Process Improvement:

• Identify and recommend improvements to existing sales processes, data collection methods, and reporting methodologies.
• Creating specifications for development needs, building, testing, documenting, and deployment of Sales Tools in cooperation with Global Sales Operations team and other stake holders
• Collaborate with cross-functional teams (e.g., Sales, Service, Training, Solution Support, Marketing, Finance, IT) to ensure data consistency and alignment.

WHAT DO WE EXPECT FROM YOU?

• This is a hybrid role based in our Durham Office.
• Bachelor's degree in Business Administration, Finance, Economics, Data Analytics, or related quantitative field.
• 4+ years of experience in a Sales Operations, Business Intelligence, or Sales Analytics role.
• Proven proficiency with Microsoft Power BI and dashboard creation.
• Strong hands-on experience with Salesforce.com (Sales Cloud) as a power user or administrator; experience with Salesforce reporting and dashboards is essential.
• Understanding of Salesforce Lightning pages, approval processes and flows.
• Advanced Excel skills (pivot tables, VLOOKUPs, advanced formulas).
• Solid understanding of sales methodologies, sales cycles, and key sales metrics.
• Exceptional analytical and problem-solving skills with keen attention to detail.
• Ability to work independently and as part of a team in a fast-paced environment.
• Excellent communication (written and verbal) and presentation skills, with the ability to convey complex information to diverse audiences.
• Strong organizational skills and the ability to manage multiple priorities.
• Prioritization skills - this skill is crucial in succeeding in the role.
• Organizational skills, being able to handle multiple tasks in an organized way still being able to accomplish the tasks successfully.
• Problem-solving skills

Additional Skills (Preferred):

• Experience with Epicor Kinetic
• Experience with Power BI

WHY KEMPOWER?

We believe in integrity. This means open doors and honest conversations, career development, and taking ownership of your work, no matter the title. At Kempower we grow together. And as we grow, we change, and so we find ways to make sure our job descriptions align with our interests and needs. So it's not just the product we're developing, but our people.

We support your well-being by offering comprehensive benefits including zero cost options for medical, dental, and vision, competitive 401(k), and performance bonuses!

Get to know us better at Kempower Careers!

WOULD YOU LIKE TO PLUG IN ANDBE THE CHANGE?

Does this sound like something for you? Want to join us in powering planet cool? We can't wait to hear from you!

Location:USA/North Carolina/Durham (RTP)

Kempower is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Our employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, or any other status protected by laws and regulations. We do not tolerate discrimination or harassment based on any of these characteristics, and we encourage applicants of all ages.

If you are a qualified individual with a disability, and you need assistance to apply, please contact our Kempower HR team at [e-mail]. We provide reasonable accommodations to qualified individuals with a disability to enable them to effectively participate in the application process, as required by law.