Sales Operations Analyst, Central Ticket Management + Low Touch Support (Remote)

Tech Sales Jobs; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Ample time off

Volunteer days

Food and beverages

Ergonomic workstations

ShipIt days

Company-paid travel after five years

Employer-paid insurance (medical, dent

Vision coverage

401k matching

Job summary

Welcome to Atlassian's Sales Operations team. We are a lean group of operational experts dedicated to solving complex business problems and accelerating Atlassian's top-line growth.

Our mission is to support partners across the go-to-market function and contribute to the Revenue Operations family. The team collaborates across multiple GTM functions to optimize processes, leverage data-driven decision making, and enable efficient cross-functional initiatives.

Qualifications

• Minimum 1-2 years of increasing responsibility in Sales Operations, Strategy, BizOps, or Analytics within a B2B (ideally SaaS) company or in a strategy consulting environment.

Responsibilities

• Serve as the first responder on centralized tickets and strive to resolve within SLAs.
• Identify operational bottlenecks and design scalable solutions and automations to boost productivity across supporting groups.
• Deliver operational analytics and reporting to monitor SLA compliance, ticket trends, and process health.
• Translate data trends into actionable insights to drive continuous improvements and better team alignment.
• Support broader Shared Services initiatives, including ticket management, cross-functional GTM projects, and new processes.

Skills

Sales Ops

Data analysis

Job description

In this role, you’ll get to:

• Serve as the first responder on centralized tickets, endeavoring to resolve independently and within SLAs all with an eye towards ways to continue to streamline, automate or reduce the ticket.




• Proactively identify operational bottlenecks and architect scalable solutions and automations to enhance productivity across supporting groups (Low Touch, SDR, SE, SSE, AM, etc).




• Deliver operational analytics and reporting to monitor SLA compliance, track ticket volume trends, and measure process health. Continue to improve with intent to free up time for the field and SOMs.




• Translate data trends into actionable insights to drive continuous operational improvements and optimize team alignment.




• Support broader Shared Services initiatives, including account ticket management, business analytics, cross-functional GTM projects, and new process implementations.

More about you

• A strong desire to execute, drive impact, and demonstrate urgency with projects big and small.




• Comfort operating in a fast-changing environment with multiple teams relying on you.




• An owner mentality: You take pride in your work and view what you do as a part-owner and builder of Atlassian.




• A customer service approach to be timely with the field on their requests and asks.




• Ninja-like analysis skills: You know what questions to ask, what the data says, and what actions to take based upon the results. Slick ability to package data into relevant insight and recommendations.




• Strong ability to communicate data into relevant insight: You know how to create compelling presentations and can lead executives through data deep-dives.




• Experience leveraging success plans to ensure goals are aligned from a business strategy perspective and success metrics are identified

Other key expectations:

• You love partnering: You get that an organization is made up of very different parts. You relish influencing other teams and co-piloting cross-team initiatives.




• Deep knowledge of the sales operating model and customer lifecycle: from pre to post sales




• Process improvement knowhow: Continuous improvement is in your DNA. You can enhance business processes from the diagnosis to documentation to execution.




• Ability and desire to cover the range of activities from C-level presentations to hands-on, data deep-dives.




• Minimum 1-2 years of ever-increasing responsibility in Sales Operations, Strategy, BizOps, or Analytics role within a B2B (ideally SaaS) company or in a strategy consulting environment.

More about our team

Welcome to the Sales Operations team! We’re a lean team of operational experts who love solving chunky business problems and optimizing processes. Our goal: support our business partners and use a data-driven approach to accelerate Atlassian's top line growth. We support teams across the \"go-to-market\" function and we are part of the broader Revenue Operations family here at Atlassian.

More about our benefits

Our offices are open, highly collaborative and yes, FUN! To support you at work (and play) we offer some fantastic perks:

• ample time off to relax and recharge


• five paid volunteer days a year for your favorite cause


• plenty of food and beverages


• ergonomic workstations with sit/stand desks


• unique ShipIt days


• a company paid trip after five years


• generous employer-paid insurance coverage (medical, dental, and vision) for you and your family


• 401k matching and more.

More about Atlassian

Software is changing the world, and we’re at the center of it all. With a customer list that reads like a who's who in tech, and a highly disruptive business model, we’re advancing the art of team collaboration with products like Jira, Confluence, Bitbucket, Hipchat, and now Trello. Driven by honest values, an amazing culture, and consistent revenue growth, we’re out to unleash the potential of every team. From Amsterdam to Sydney and San Francisco, we’re looking for people who are powered by passion and eager to do the best work of their lives in a highly autonomous yet collaborative, no B.S. environment.

Additional information

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

Atlassian, Inc., will consider for employment qualified applicants