Sales Operations Analyst

Socket.dev; Cleveland (OH); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) matching

Long-term disability

Tuition assistance

On-site gym

Wellness program

Nicotine-free facility

Job summary

State Industrial Products is hiring a Sales Operations Analyst to support the sales team by managing key administrative and operational processes. The role involves territory management, account assignments, quota and incentive administration, payroll support, onboarding, and data management to ensure accurate information and efficient processes.

You will collaborate with Sales, Finance, HR, and other functions, driving process improvements and ensuring a positive experience for the sales

Qualifications

• Bachelor's degree in Business, Finance, Accounting, Management, or related field preferred; equivalent experience will be considered.
• Experience in administrative, operations, sales support, customer support, or related business role preferred.
• Strong organizational skills and data accuracy with ability to meet deadlines.

Responsibilities

• Administer sales territory structures, customer account assignments, transfers, and sales hierarchies to ensure accurate alignment and ownership.
• Manage sales quotas and incentive programs, including annual quota rollouts, approved adjustments, compensation tracking, and related communications.
• Support sales payroll administration by preparing and validating payroll-related information and resolving data discrepancies.
• Coordinate sales employee administration, including system setup, onboarding support, organizational changes, role transfers, and employee separations.
• Prepare recurring and ad hoc sales reports and support month-end reporting, data validation, and reconciliation activities.
• Maintain the accuracy and integrity of sales-related data across business systems and reporting platforms.
• Serve as a primary point of contact for sales administration inquiries and provide support to sales leadership and team members.
• Identify and implement process improvements that enhance efficiency, accuracy, and overall support of the sales organization.
• Support special projects and other sales operations initiatives as needed.

Skills

Microsoft Excel

Analytical skills

Communication

Cross-functional coordination

Data integrity

Attention to detail

Problem solving

Multitasking

Education

Bachelor's degree in Business, Finance, Accounting, Management, or related field

Tools

CRM systems (e.g., Salesforce)

Job description

We're proud to have a team of more than 700 innovative and dedicated employees - and we continue to grow! Here are just a few reasons why you'll enjoy being part of our team:

• Career Opportunity. As a high growth company, we offer strong opportunities for career advancement. Our training and development programs are designed to help you build new skills, grow professionally, and advance your career.


• Work-life balance. Enjoy a consistent Monday-Friday 8a-5p schedule along with generous PTO so you can recharge and spend time with family and friends. We also offer a hybrid work model, giving employees the flexibility to work from home 2 days per week.


• Benefits and Perks. We offer competitive pay, as well as an excellent benefits package including
  
  
  
  • medical, dental
  
  
  • vision
  
  
  • 401(k) matching up to 3%
  
  
  • long term disability
  
  
  • tuition assistance
  
  
  • on-site gym
  
  
  • annual wellness program
  
  
  • corporate office is a nicotine-free facility
  
  
  
  

POSITION SUMMARY:

The Sales Operations Analyst supports the sales organization by managing key administrative and operational processes that drive efficient business performance. This role is responsible for territory management, account assignment administration, sales quota and incentive administration, payroll support, employee setup and maintenance, reporting, and sales data management. The position partners closely with Sales, Finance, Human Resources, and other functions to ensure accurate information, effective processes, and a positive experience for the sales team.

POSITION RESPONSIBILITIES:

• Administer sales territory structures, customer account assignments, transfers, and sales hierarchies to ensure accurate alignment and ownership.


• Manage sales quotas and incentive programs, including annual quota rollouts, approved adjustments, compensation tracking, and related communications.


• Support sales payroll administration by preparing and validating payroll-related information and resolving data discrepancies.


• Coordinate sales employee administration, including system setup, onboarding support, organizational changes, role transfers, and employee separations.


• Prepare recurring and ad hoc sales reports and support month-end reporting, data validation, and reconciliation activities.


• Maintain the accuracy and integrity of sales-related data across business systems and reporting platforms.


• Serve as a primary point of contact for sales administration inquiries and provide support to sales leadership and team members.


• Identify and implement process improvements that enhance efficiency, accuracy, and overall support of the sales organization.


• Support special projects and other sales operations initiatives as needed.

POSITION REQUIREMENTS:

• Bachelor's degree in Business, Finance, Accounting, Management, or a related field preferred; equivalent experience will be considered.


• Experience in administrative, operations, sales support, customer support, or related business role preferred.


• Strong organizational skills with the ability to manage multiple priorities and meet deadlines.


• High attention to detail and commitment to data accuracy.


• Proficiency in Microsoft Excel and Microsoft Office applications.


• Strong analytical, problem-solving, and communication skills.


• Ability to work effectively with individuals across multiple departments and organizational levels.


• Ability to maintain confidentiality and handle sensitive information with professionalism.

THE COMPANY

Since 1911, State Industrial Products has helped customers \"Care for Work Environments\"®. Throughout the years, our main focus has been to help customers enhance building environments and improve equipment productivity. No matter where you go in the United States, Canada or Puerto Rico, you will find State products hard at work in every industry imaginable. From market leading drain maintenance and air care programs to innovative cleaning systems, maintenance supplies and auxiliary programs, State Industrial Products offers facility management benefits that are second to none. We’re a thriving company, and we’re looking for driven individuals to join our team. That’s where you come in!

EOE Statement:

State Industrial Products is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities.

ADA Disclosure:

Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact our Human Resources Department.