Sales Operations Analyst

Canonical; City of Albany (NY); Remote; USD 60,000 - 100,000; Full time

Job summary

An innovative company is seeking a Sales Operations Analyst to enhance sales processes and data quality. This remote role involves collaborating with sales teams, improving workflows, and supporting governance to drive business success. The ideal candidate will possess strong analytical skills and a proactive approach to problem-solving. With opportunities for international travel and a commitment to professional development, this position offers a unique chance to contribute to a leading open-source organization while enjoying a flexible work environment. Join a team that values diversity and innovation.

Benefits

USD 2,000 annual learning and development budget

Annual compensation reviews

Performance bonuses

Distributed work environment

Opportunities to travel

Qualifications

• Strong academic record from high school and university.
• Experience in sales operations or order processing roles.

Responsibilities

• Support daily sales operations globally.
• Assist in improving sales data quality and processes.

Skills

Sales Operations

Data Quality Improvement

Analytical Skills

Problem Solving

Collaboration

Education

High School Diploma

University Degree

Tools

Salesforce

Job description

Join to apply for the Sales Operations Analyst role at Canonical.

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include leading public cloud and silicon providers, along with industry leaders across sectors. The company is founder-led, profitable, and growing.

We are hiring Sales Operations Analysts to support our sales teams in achieving business goals. The team focuses on process and data quality improvements to ensure accurate order processing. The successful candidate will proactively improve team workflows, maintain compliance, and support governance.

The role's success is measured by increased deal velocity and CRM data quality, aiding key business decisions. We seek a proactive problem solver and team player passionate about partnering with sales leadership and promoting open source technology to a broader audience. The candidate will design and implement programs to support Canonical's growth.

Location: These roles are remote within the EMEA and Americas regions.

The role entails:

1. Supporting daily sales operations globally
2. Reviewing opportunities for accuracy and provisioning orders post-deal closure
3. Assisting in improving sales data quality and processes
4. Reporting data quality metrics to executive stakeholders
5. Implementing surveys and defining metrics for leadership
6. Supporting CRM and sales systems globally
7. Delivering sales metrics, dashboards, and ad-hoc analyses
8. Leading automation and streamlining the Lead to Order process

What we are looking for in you:

• Strong academic record from high school and university
• Experience in sales operations or order processing roles
• Experience in a technology subscription business
• Proven ability to improve data quality
• Energetic, systematic, and focused on scalable outcomes
• Excellent problem-solving and analytical skills
• Ability to collaborate across organizational levels globally
• Experience with Salesforce or similar CRM
• Willingness to travel internationally twice a year for up to two weeks

What Canonical offers:

• Distributed work environment with biannual in-person team sprints
• USD 2,000 annual learning and development budget
• Annual compensation reviews and performance bonuses
• Benefits reflecting our values, including holiday, parental leave, and support programs
• Opportunities to travel and meet colleagues worldwide

About Canonical: Canonical is at the forefront of open source innovation, publishing Ubuntu and enabling AI, IoT, and cloud advancements. We hire globally, emphasizing excellence and diversity. Working here challenges you to think differently, learn continuously, and excel.

Canonical is an equal opportunity employer, committed to fostering diversity and inclusion in the workplace.