Sales Operations Account Analyst

Brobston Group; Kernersville (NC); On-site; USD 50,000 - 70,000; Full time

Job summary

Ralph Lauren Corporation in Kernersville, NC seeks an Order Management Specialist to enter and validate customer orders, monitor fulfillment, and manage accounts across wholesale, retail, and international channels.

The role requires SAP and PKMS familiarity, strong Excel skills, and the ability to build relationships with buyers, align with brand processes, and travel to corporate offices as needed.

Qualifications

• Undergraduate degree – Liberal Arts or Business preferred.
• Minimum two years of business-related or retail experience.
• Proficiency in SAP order management; PKMS or similar WMS experience a plus.
• Strong Excel skills: pivot tables and lookups.
• Excellent written and verbal communication; able to collaborate across teams.
• Willingness to travel to corporate offices if required.

Responsibilities

• Enter, confirm and maintain customer orders in SAP; manage orders for multiple accounts.
• Validate seasonal buys and in-season reorders; resolve discrepancies with accounts.
• Monitor weekly order fulfillment; flag issues impacting delivery or finance.
• Communicate issues affecting deliveries, shortages, or delays to Sales and Accounts.
• Build relationships with accounts and buyers; understand brand requirements.
• Update orders based on customer requests; assess financial impact of changes.
• Support multiple markets and seasonal buys; ensure order integrity with Sales.
• Track deliveries through warehouse systems until invoiced.
• Review PO status and provide updates to Sales and Accounts; travel to offices as needed.

Skills

SAP order management

Excel (Pivot tables, VLOOKUP)

Interpersonal communication

Time management

Team collaboration

Education

Undergraduate degree – Liberal Arts, Business preferred

Tools

SAP

PKMS

B2B site

Excel

Job description

COMPANY DESCRIPTION

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

POSITION OVERVIEW

Ralph Lauren Wholesale Services is responsible for managing an annual multi-billion $ portfolio of customer orders for all Brands under each of the Men’s, Women’s, Home Collection, Children’s Wear, Accessories, and Footwear divisions across Wholesale, Retail, and international businesses.

ESSENTIAL DUTIES & RESPONSIBILITIES

Financial

• Responsible for order management of assigned Sales territory including entering, confirming and maintaining customer orders to ensure accuracy. Territory can include Department stores, Specialty stores, international accounts, and Intercompany accounts.
• Validate Account’s seasonal buy, as well as in-season reorders against order confirmations and clearly communicate and resolve discrepancies
• Monitor Account’s weekly order fulfillment to identify and communicate to Management all concerns that may impact order fulfillment and cause financial risk
• Review and communicate to Sales and Accounts all issues impacting deliveries, including late receipts, product shortages, style updates, quality issues and transportation delays

Account Management

• Build strong business relationships with accounts and buyers by partnering with Sales to understand account specific preferences and requirements
• Develop a clear understanding of Brand and business process requirements specific to the division.
• Maintain and update orders based on customer requests and direction from Sales. Ensure accuracy and understand financial impact of any changes
• Support multiple markets/seasonal customer buys, ensuring order integrity in partnership with Sales and their account base
• Identify when to involve Management in issues that require problem solving and decision making
• Track and report deliveries through warehouse management system until invoiced
• Analyze and review Account’s PO status and provide updates to Sales and Accounts as needed
• Travel to Corporate offices

Core Competencies

• Understand how to effectively prioritize assignments and tasks to meet goals
• Develop and build relationships with internal and external partners
• Ability to analyze issues and make effective decisions
• Professional written and verbal communication skills.
• Time management and organizational skills, ability to multi-task and prioritize workload in a fast-paced and demanding environment

EXPERIENCE, SKILLS & KNOWLEDGE

Technical Skills

• Demonstrate ability to learn and navigate in SAP order management system, PKMS warehouse management systems & B2B site
• SAP experience preferred
• Intermediate Excel skills including formatting, pivot tables, V-look ups and working with formulas

Analytical Skills

• Aptitude for numbers and data interpretation
• Basic knowledge of retail math
• Able to quickly learn business processes and systems
• Ability to recognize inaccurate data or potential system errors and identify issues that require immediate attention

Leadership skills

• Excellent Interpersonal and communication skills. Ability to effectively communicate with individuals at all levels of the organization
• Ability to work effectively and collaborate in a team environment
• Professional presentation skills
• Ability to work independently, self-motivated, and possess a strong work ethic.

Education / Experience Requirements:

• Undergraduate degree – Liberal Arts, Business preferred
• A minimum of two years of business-related experience or Retail experience preferred

Ralph Lauren will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance laws. Please note background checks will be evaluated individually.