Ralph Lauren Sales Operations Account Analyst

Ralph Lauren Corporation; Kernersville (NC); Presencial; USD 52.000 - 76.000; Tempo integral

Resumo da vaga

Ralph Lauren Corporation is seeking an Account Service Analyst to manage and optimize post-market activities across multiple brands and accounts. You will work directly with Ralph Lauren Accounts and Sales on order management, reporting, and ensuring accurate order fulfillment.

The role requires SAP/PKMS proficiency, strong Excel skills, and a keen eye for data integrity. Collaboration with internal teams and cross-market support are essential for success.

Qualificações

• Ability to learn and navigate SAP order management system and PKMS warehouse management systems
• Intermediate Excel skills including formatting, pivot tables, VLOOKUPs and formulas
• Analytical aptitude for numbers and data interpretation
• Basic knowledge of retail math
• Ability to learn business processes and systems quickly
• Ability to recognize data inaccuracies and issues requiring attention
• Strong interpersonal and communication skills
• Ability to work independently and in a team environment
• Professional presentation skills

Responsabilidades

• Manage and enter customer orders, confirm accuracy, and maintain order integrity across departments and international accounts
• Validate seasonal buys and in-season reorders against confirmations, communicating discrepancies
• Monitor weekly order fulfillment and flag risks affecting delivery or finance
• Communicate issues impacting deliveries (late receipts, shortages, updates) to Sales and Accounts
• Build strong relationships with accounts and buyers; align with Sales on preferences
• Understand brand processes and requirements for the division
• Update orders per customer requests and sales direction, understanding financial impact
• Support multiple markets and seasonal buys, ensuring order integrity with Sales
• Identify when to involve management for problem solving and decisions
• Track deliveries through warehouse systems until invoiced
• Review PO status and provide updates to Sales and Accounts

Conhecimentos

SAP order management

PKMS

Excel

Analytical skills

Retail math

Interpersonal skills

Communication

Leadership

Teamwork

Formação

Undergraduate degree in Liberal Arts or Business

Ferramentas

SAP

PKMS

B2B site SAP

Excel

Descrição da vaga

Company Description

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands. At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

Position Overview

Ralph Lauren Wholesale Services is responsible for managing an annual multi-billion $ portfolio of customer orders for all Brands under each of the Men's, Women's, Home Collection, Children's Wear, Accessories, and Footwear divisions across Wholesale, Retail, and international businesses. The Account Service Analyst's primary responsibilities are customer facing, working directly with Ralph Lauren Accounts and Sales on order management and execution of all post market activities while providing business support to multiple parties through order analysis and reporting.

Essential Duties & Responsibilities

• Financial Responsible for order management of assigned Sales territory including entering, confirming and maintaining customer orders to ensure accuracy. Territory can include Department stores, Specialty stores, international accounts, and Intercompany accounts.
• Validate Account's seasonal buy, as well as in-season reorders against order confirmations and clearly communicate and resolve discrepancies
• Monitor Account's weekly order fulfillment to identify and communicate to Management all concerns that may impact order fulfillment and cause financial risk
• Review and communicate to Sales and Accounts all issues impacting deliveries, including late receipts, product shortages, style updates, quality issues and transportation delays Account Management
• Build strong business relationships with accounts and buyers by partnering with Sales to understand account specific preferences and requirements
• Develop a clear understanding of Brand and business process requirements specific to the division.
• Maintain and update orders based on customer requests and direction from Sales. Ensure accuracy and understand financial impact of any changes
• Support multiple markets/seasonal customer buys, ensuringorder integrity in partnership with Sales and their account base
• Identify when to involve Management in issues that require problem solving and decision making
• Track and report deliveries through warehouse management system until invoiced
• Analyze and review Account's PO status and provide updates to Sales and Accounts as needed
• Travel to Corporate offices Core Competencies
• Understand how to effectively prioritize assignments and tasks to meet goals
• Develop and build relationships with internal and external partners
• Ability to analyze issues and make effective decisions
• Professional written and verbal communication skills.
• Time management and organizational skills, ability to multi-task and prioritize workload in a fast- paced and demanding environment

Experience, Skills & Knowledge

• Technical Skills Demonstrate ability to learn and navigate in SAP order management system, PKMS warehouse management systems & B2B site SAP experience preferred
• Intermediate Excel skills including formatting, pivot tables, V-look ups and working with formulas
• Analytical Skills Aptitude for numbers and data interpretation
• Basic knowledge of retail math
• Able to quickly learn business processes and systems
• Ability to recognize inaccurate data or potential system errors and identify issues that require immediate attention
• Leadership skills
• Excellent Interpersonal and communication skills. Ability to effectively communicate with individuals at all levels of the organization
• Ability to work effectively and collaborate in a team environment
• Professional presentation skills
• Ability to work independently, self-motivated, and possess a strong work ethic. Education / Experience Requirements: Undergraduate degree - Liberal Arts, Business preferred A minimum of two years of business-related experience or Retail experience preferred