Ralph Lauren Sales Operations Account Analyst

BoF Careers; Kernersville (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Ralph Lauren Wholesale Services is seeking an Account Service Analyst to manage customer orders across multiple brands and markets. You will work directly with Ralph Lauren Accounts and Sales on order management, validating buys and reorders, and supporting post-market activities with analysis and reporting.

You will build strong relationships with accounts, monitor deliveries, and ensure accurate data and timely communication to prevent financial risk.

Qualifications

• Experience with SAP order management and related systems.
• Knowledge of PKMS warehouse management systems.
• Proficiency with Excel (pivot tables, formulas, formatting).
• Understanding of retail math and order processes.
• Ability to identify data issues and resolve discrepancies.

Responsibilities

• Manage customer orders for assigned territory, including entry, confirmation and maintenance.
• Validate seasonal buys and reorders against confirmations; communicate discrepancies.
• Monitor weekly order fulfillment and flag concerns impacting delivery or finance.
• Communicate issues affecting deliveries, late receipts, shortages, and delays to Sales.
• Build relationships with accounts and buyers to understand preferences and requirements.

Skills

Analytical skills

Excellent communication

Interpersonal skills

Team collaboration

Time management

Retail math

Ability to learn systems

Problem solving

Attention to detail

Education

Undergraduate degree - Liberal Arts or Business

Retail experience (2+ years)

Tools

SAP

PKMS

B2B SAP site

Job description

Company Description

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands. At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands. At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

Position Overview

Ralph Lauren Wholesale Services is responsible for managing an annual multi-billion $ portfolio of customer orders for all Brands under each of the Men's, Women's, Home Collection, Children's Wear, Accessories, and Footwear divisions across Wholesale, Retail, and international businesses. The Account Service Analyst's primary responsibilities are customer facing, working directly with Ralph Lauren Accounts and Sales on order management and execution of all post market activities while providing business support to multiple parties through order analysis and reporting.

Essential Duties & Responsibilities

Financial

• Responsible for order management of assigned Sales territory including entering, confirming and maintaining customer orders to ensure accuracy. Territory can include Department stores, Specialty stores, international accounts, and Intercompany accounts.
• Validate Account's seasonal buy, as well as in-season reorders against order confirmations and clearly communicate and resolve discrepancies
• Monitor Account's weekly order fulfillment to identify and communicate to Management all concerns that may impact order fulfillment and cause financial risk
• Review and communicate to Sales and Accounts all issues impacting deliveries, including late receipts, product shortages, style updates, quality issues and transportation delays Account Management
• Build strong business relationships with accounts and buyers by partnering with Sales to understand account specific preferences and requirements
• Develop a clear understanding of Brand and business process requirements specific to the division.
• Maintain and update orders based on customer requests and direction from Sales. Ensure accuracy and understand financial impact of any changes
• Support multiple markets/seasonal customer buys, ensuringorder integrity in partnership with Sales and their account base
• Identify when to involve Management in issues that require problem solving and decision making
• Track and report deliveries through warehouse management system until invoiced
• Analyze and review Account's PO status and provide updates to Sales and Accounts as needed
• Travel to Corporate offices Core Competencies
• Understand how to effectively prioritize assignments and tasks to meet goals
• Develop and build relationships with internal and external partners
• Ability to analyze issues and make effective decisions
• Professional written and verbal communication skills.
• Time management and organizational skills, ability to multi-task and prioritize workload in a fast-paced and demanding environment

Experience, Skills & Knowledge

Technical Skills Demonstrate ability to learn and navigate in SAP order management system, PKMS warehouse management systems & B2B site SAP experience preferred Intermediate Excel skills including formatting, pivot tables, V-look ups and working with formulas Analytical Skills Aptitude for numbers and data interpretation Basic knowledge of retail math Able to quickly learn business processes and systems Ability to recognize inaccurate data or potential system errors and identify issues that require immediate attention Leadership skills Excellent Interpersonal and communication skills. Ability to effectively communicate with individuals at all levels of the organization Ability to work effectively and collaborate in a team environment Professional presentation skills Ability to work independently, self-motivated, and possess a strong work ethic. Education / Experience Requirements: Undergraduate degree - Liberal Arts, Business preferred A minimum of two years of business-related experience or Retail experience preferred