Sales & Operation Support

MOL (Mitsui O.S.K. Lines) Americas Region; Long Beach (CA); On-site; USD 50,000 - 55,000; Full time

Job summary

MOL (Americas) LLC, based in Long Beach, CA, seeks a Sales & Operation Support professional to work with the Sales, Traffic & Documentation and Marine Departments. You will serve as the primary contact for external customers, coordinating information and ensuring timely responses, with occasional after-hours involvement.

In this role you will support contract administration, AR activities, quoting, and preparation of sales materials while collaborating with Key Account Managers to maintain

Qualifications

• Clerical and administrative procedures
• Intermediate to advanced MS Outlook, Word, Excel and PowerPoint
• Experience in office administration and accounting operations welcomed
• Excellent verbal and written communication skills
• Excellent organizational skills and attention to detail
• Excellent time management and ability to meet deadlines
• Ability to drive projects to completion and take initiative
• Ability to work in a multinational environment

Responsibilities

• Maintain ongoing communication with customers regarding shipment status and updates
• Follow up with customers to obtain volume forecasts and monitor booking trends
• Coordinate with Key Account Managers and share customer updates
• Support contract administration by gathering and verifying relevant documentation
• Manage Accounts Receivable processes including invoice follow-up and collections
• Review incoming damage claims and coordinate with Key Account Managers
• Monitor shipment timelines and remind customers of cut-off deadlines
• Assist in preparing spot shipment quotations
• Develop and update sales materials, presentations and reports
• Perform additional duties to support operations and customer objectives

Skills

Verbal and written communication

Organization and attention to detail

Time management

Multitasking

Proactive mindset

Customer service mindset

Tools

MS Outlook

MS Word

Excel

PowerPoint

Concur

Pcc.net

Job description

MOL (Americas) LLC, a shipping agent of Mitsui O.S.K. Lines Ltd., is looking for a Sales & Operation Support professional based in it's Long Beach, CA office.
Embark on a career with Mitsui O.S.K. Lines, Ltd. (MOL), a distinguished leader in the global maritime industry, boasting a rich history of over a century of excellence. At MOL, we navigate the seas with a commitment to innovation, safety, and environmental sustainability, defining the future of shipping and trade worldwide.
MOL (Americas) LLC, is a subsidiary of the Mitsui O.S.K. Lines family, operating one of the world's largest Car Carrier Fleet. Specializing in transporting finished cars, vans, buses, trailers, and machinery, we play a crucial role in global logistics. Additionally, we proudly manage Energy Fuel carrying vessels and offshore Re-gasification Units, contributing to the diverse and dynamic operations that set MOL apart in the maritime sector. Join us at the forefront of maritime innovation and be a part of team that shapes the future of transportation and energy solutions.

Role Purpose

The Sales & Operation Support role is responsible for working with the Sales, Traffic & Documentation Department as well as Marine Department. This position serves as the primary contact for the external customers. Responsible for achievement of customer satisfaction goals by providing service information; attending to customer requests and queries; appropriately communicating customer requirements and effectively relaying pertinent information to the customer regarding their shipment. This position may require employees to answer phone calls after 5:00pm and on weekends, as needed.

Duties and Responibilities

• Maintain ongoing communication with customers regarding shipment status, updates and operational changes.
• Follow up with customers to obtain volume forecasts and monitor booking trends.
• Coordinate closely with Key Account Managers by sharing customer updates and supporting decision-making.
• Assist in maintaining strong customer relationships through timely and accurate information flow.
• Support contract administration by gathering, organizing and verifying relevant documentation.
• Ensure accuracy and completeness of customer agreements and related records.
• Manage Accounts Receivable (AR) processes, including invoice follow-up, tracking incoming payments and resolving oustanding balances.
• Review incoming damage claims and coordinate findings and next steps with Key Account Managers.
• Monitor shipment timelines by reminding customers of cut-off deadlines.
• Collect and validate Vehicle Identification Number lists, ensuring alignment with booked volumes and identifying discrepancies.
• Assist in preparing and issuing spot shipment quotations.
• Develop and update sales materials, presentations and performance reports.
• Perform addional duties as assigned to support business operations and customer objectives.
• Other duties as assigned.

Operational Side

• Check and rectify invoices
• Enter costs into Concur (Comp. Invoice and Expense System)
• Update operating costs through the organization's internal data management system (Pcc.net)
• Update Cargo Lists
• Check office supply inventory
• Other duties as assigned

Qualifications

• Knowledge of clerical and administrative procedures, experienced in basic office management.
• Required intermediate to advance skill levels for MS Outlook, Word, Excel and PowerPoint.
• Basic understanding of how to operate standard business equipment.
• Experience with office administration jobs, accounting operation jobs, preparing group schedules are welcomed.
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with proven ability to meet deadlines.
• Drives projects to completion and goes above and beyond to get things done.
• Sense of urgency and takes initiative.
• Positive, can-do attitude.
• Willing to help out where needed and proactively identify where help is needed.
• Can manage multiple priorities at once in a calm and efficient manner.
• Professionally interacts with varying levels, inside and outside of the organization.
• Must be able to work and adapt to an ever-changing multi-national environment.

Work Conditions

• Office Environment (Consider 5 times a week)

Physical Requirements

• Ability to lift up to 20-25lbs (i.e. movement of office supplies

Salary Range

• Compensation & Benefits: This position offers an annual base salary of $50,000-$55,000, along with a comprehensive benefits package that may include medical, dental, and vision insurance, paid time off, retirement savings plans, company-paid holidays, and other employee wellness and development programs.

MOL is an Equal Opportunity Employer and does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment decisions are based on qualifications, merit and business need.