Sales Onboarding Account Executive

OEC; Austin (TX); Hybrid; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a dynamic Sales Onboarding Account Executive to enhance customer engagement and retention. This role involves providing onboarding support to new clients, managing existing accounts, and ensuring customer satisfaction. You'll develop strong relationships, deliver insights, and conduct product demonstrations to showcase value. If you're passionate about customer success and eager to make a positive impact, this is your chance to join a forward-thinking company that values innovation and collaboration.

Qualifications

• Bachelor's degree required, or equivalent work experience in a related field.
• 3+ years in account management or customer success roles.

Responsibilities

• Develop customer relationships to enhance retention and loyalty.
• Analyze customer data to improve overall experience and upsell opportunities.
• Conduct product demonstrations and serve as primary contact for clients.

Skills

Customer Service Skills

Collaboration Skills

Data Analysis

Time Management

Detail Oriented

Adaptability

Communication Skills

Education

Bachelor's Degree in Sales or Business Administration

Tools

Business Intelligence Tools

Job description

Join to apply for the Sales Onboarding Account Executive role at OEC

This is an onsite role for the first couple of weeks, then Hybrid thereafter. Candidates must live within commuting distance to our office in Bee Cave, TX to be considered for this role.

Job Summary

Provides onboarding support to new clients, provides account management support to existing clients, and supports the business with ensuring overall customer engagement and retention. Maintains a customer-focused playbook to enhance customer adoption and speed to success within the platform, while also targeting customers for upsell opportunities.

Key Responsibilities

• Establishes and develops customer relationships that promote retention and loyalty, providing technical and product support, while improving upon areas of dissatisfaction.
• Delivers insights and solutions, showing clients the value of products.
• Engages in product demonstrations and upsells opportunities with existing customers.
• Establishes and maintains relationships with individuals in partner organizations to onboard mutual customers.
• Respond to client requests and advises on optimal solutions.
• Analyzes customer data to improve the overall customer experience.
• Schedules and conducts product demonstrations for new customers.
• Makes recommendations to improve the new customer onboarding processes.
• Serves as the primary point of contact between clients and the organization.
• Handles and resolves customer requests and concerns.
• Maximizes customer adoption.
• Collaborates with product design and product development to drive customer engagement, adoption, and retention.

Education

A bachelor’s degree from an accredited college or university is required, with a focus in Sales, Business Administration, or related discipline. In the absence of a degree, equivalent work experience directly related to the key responsibilities of the role will be considered as a substitute for the degree.

Experience

At least 3 years of experience in a client relationship role such as account management, customer success, or sales, with prior success acting as a trusted business advisor, experience using a variety of business intelligence tools to understand and analyze data, and proven ability to process vast amounts of data into meaningful information.

Must also be able to demonstrate the following skills and abilities:

• Strong collaboration and partnering skills.
• Can effectively organize and manage day-to-day work and priorities, and use time, energy and resources to meet goals, deadlines, and deliverables.
• Detail oriented.
• Able to rapidly learn and incorporate new concepts, business models and technologies in day-to-day work.
• Impeccable customer service skills, and able to communicate in a respectful, positive and constructive manner, even during times of challenge and frustration.
• Knowledge of best practices in customer service and retention.
• Passion for supporting customers to get the most out of their experience.
• Able to perform job duties in a self-directed manner and proactively move work and decisions forward.
• Flexible and adaptable approach to work and can easily adjust to shifts in priorities as the needs of the business change.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Business Development and Sales
• Industries: Software Development