Sales Office Supervisor - Customer & Order Lead

84 Lumber; Greeley (CO); On-site; USD 51,000 - 69,000; Full time

Benefits offered by this job

Monthly performance incentives

PTO and sick/personal days

Medical, dental and vision insurance

Holiday pay

FSA for medical and dependent care

Annual profit sharing and 401(k) with"

Job summary

84 Lumber is hiring for a Sales Office Administrator/Supervisor at our Greeley, CO store. You’ll support sales staff, handle inquiries, resolve complaints, and assist with ordering and back charging. The role is full-time, Monday–Friday, 7am–5pm, with 48+ hours weekly, background check and drug screening.

Strong customer service, detail orientation, and leadership skills are essential for success. Benefits include competitive pay of $60K/year plus bonuses, health coverage, PTO, 401(k) with

Qualifications

• Knowledge of the field's policies, procedures, and practices.
• Leads and directs the work of other employees.
• Strong customer/client orientation experience and verbal and written interpersonal communication skills
• Must be detail oriented
• Experience preferred with sourcing material
• Invoicing, Billing and/or Accounts Receivable experience preferred
• Ability to develop and mentor others
• Ability to foster teamwork
• Strong organizational skills

Responsibilities

• Enforces organizational sales directives to the sales support staff.
• Works closely with the store manager and assign salesman/accounts to coordinators at store
• Ensures adherence to customer order process policies.
• Reviews all sales orders for accuracy, appropriate documentation, and clearance.
• Oversees the preparation of sales quotes and processes customer orders.
• Responds to internal and external audit requests, subsequently preparing audit packages.
• Serves as a liaison between the sales and operations departments to ensure that customer orders are processed and fulfilled accurately and in a timely manner.
• Monitor and tracks the performance of order processing procedures, implementing improvements when necessary.
• Field phone call from salesmen and customers to schedule orders
• Works as liaison between sales and customers, providing updates on delivery and schedules
• Coordinate releasing the orders in the system to be delivered
• Check and verify accuracy of billing and manage outstanding AR balance as needed
• Manage filing and organization of all paperwork (special orders, stock receiving, AR billing etc.)
• Facilitate the resolution of problems and issues whether with customers, vendors, etc.
• Provide detailed updates on shipments, tracking data, ship-to-date counts and remaining deliveries
• Direct order entry/processing, ensuring orders get processed in a correct and efficient manner
• Oversee the coordinators support sales and customers with pricing information and other inquiries

Skills

Leadership

Customer service

Detail oriented

Organizational skills

Teamwork

Interpersonal communication

Mentoring

Education

HS Diploma/GED

Bachelor's degree preferred

Job description

84 Lumber is hiring for a Sales Office Administrator/Supervisor at our Greeley, CO store. You’ll support sales staff, handle inquiries, resolve complaints, and assist with ordering and back charging. The role is full-time, Monday–Friday, 7am–5pm, with 48+ hours weekly, background check and drug screening.

Strong customer service, detail orientation, and leadership skills are essential for success. Benefits include competitive pay of $60K/year plus bonuses, health coverage, PTO, 401(k) with