SALES MEMBER EXPERIENCE SPECIALIST

Orangetheory - Franchise #0263; Nashville (TN); On-site; USD 2,066,000 - 3,031,000; Part time

Benefits offered by this job

Uncapped commission

Paid training

Career growth

Membership discount

Positive team culture

Job summary

Orangetheory Fitness East Nashville is seeking a Sales & Member Experience Specialist to warmly welcome members, guide them through membership options, and drive a positive, energetic studio culture. You will collaborate with coaches to onboard new members and support retention goals.

The role emphasizes a friendly, service-oriented approach, strong communication, and the ability to thrive in a fast-paced environment. Part-time shifts include mornings, with some weekend coverage.

Qualifications

• Loves meeting and talking with people and helping others.
• Energetic, people-focused and goal-driven with a can-do attitude.
• Willing to learn and grow in a fast-paced studio environment.

Responsibilities

• Welcome members and guests with enthusiasm, creating memorable first impressions.
• Grow the Orangetheory community by introducing prospective members and recommending options.
• Deliver exceptional member experiences by answering questions and resolving concerns.
• Maintain accurate member records and support daily studio operations.

Skills

People skills

Positive attitude

Goal oriented

Dependable

Organized

Self-motivated

Phone & email

Job description

Benefits:

• Free uniforms
• Opportunity for advancement
• Training & development
• Bonus based on performance
• Employee discounts

SALES & MEMBER EXPERIENCE SPECIALIST

Orangetheory Fitness East Nashville

Help Change Lives. Build Community. Love Where You Work.

At Orangetheory Fitness, we’re more than a gym—we’re a community committed to helping people live longer, healthier, and more fulfilling lives.

Every day, our Sales & Member Experience Specialists welcome new faces, celebrate milestones, build lasting relationships, and inspire members to become the best version of themselves.

If you’re energetic, people-focused, goal-driven, and thrive in a positive team environment, we’d love to meet you.

Why You’ll Love Working Here

• Competitive hourly pay + uncapped commission + performance bonuses
• Complimentary Orangetheory Fitness Membership
• Paid training and ongoing professional development
• Opportunities for career growth and leadership
• Supportive, team-first culture
• Fun, energetic workplace where every day is different
• The opportunity to positively impact lives every single day

What You’ll Do

Build Relationships

• Welcome every member and guest with enthusiasm and genuine hospitality.
• Create memorable first impressions that make people excited to return.
• Develop lasting relationships with members and become part of their fitness journey.

Grow Our Community

• Introduce prospective members to the Orangetheory experience.
• Recommend membership options based on each person’s goals.
• Follow up with leads through phone, text, and email.
• Help achieve studio membership and retention goals through exceptional service.

Deliver an Exceptional Member Experience

• Ensure every visit feels welcoming, professional, and personal.
• Answer questions and resolve concerns with confidence and care.
• Celebrate member milestones and accomplishments.
• Partner with coaches to deliver an outstanding onboarding experience.

Keep the Studio Running Smoothly

• Maintain accurate member records using Orangetheory systems.
• Assist with opening and closing procedures.
• Keep the lobby and studio clean, organized, and presentation-ready.
• Support daily operations and contribute to a positive team environment.

Who You Are

You are someone who:

• Loves meeting and talking with people
• Has a positive attitude and contagious energy
• Enjoys working toward goals and celebrating success
• Is dependable, organized, and self-motivated
• Thrives in a fast-paced environment
• Communicates confidently in person, over the phone, and through text/email
• Is passionate about health, wellness, and helping others

Previous sales or customer service experience is preferred, but not required. We can teach sales—we’re looking for someone with the right attitude, work ethic, and desire to grow.

What Success Looks Like

• Create exceptional first impressions.
• Build strong relationships with members.
• Help more people begin their fitness journey.
• Consistently achieve sales and service goals.
• Support teammates and contribute to a positive studio culture.
• Represent the Orangetheory brand with professionalism and enthusiasm.

Available Schedule

Part-Time Position

Morning Shift

Monday: 4:30 AM – 8:30 AM

Tuesday: 4:30 AM – 8:30 AM

Thursday: 4:30 AM – 8:30 AM

Friday: 4:30 AM – 8:30 AM

2 Weekend Days Per Month: either Saturday or Sunday

Ask us about our FULL-TIME opening if you are interested. Full-Time positions include medical benefits AND paid time off.

Join Our Team

If you’re looking for more than just a job—if you want to inspire others, build meaningful relationships, and be part of a team that’s changing lives—we’d love to hear from you.