Sales & Marketing Coordinator

1 Hotel Austin, L.L.C.; Austin (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Starwood Hotels is seeking a high-energy Sales and Marketing Coordinator to support the Sales & Marketing team in a luxury hospitality setting.

The role involves general office duties, drafting proposals and contracts, loading bookings and rates in the PMS, and maintaining client and company profiles. It requires strong organization, excellent communication, and the ability to handle multiple priorities in a 24-hour operation.

Qualifications

• Post-secondary diploma or degree in a related field; 2+ years of experience in a similar role.
• Strong administrative, organization, and technical skills.
• Proficient in Microsoft Office (Outlook, PowerPoint, Word, etc.).
• Detail oriented with the ability to manage multiple priorities and meet deadlines.
• Strong interpersonal skills and guest service orientation.

Responsibilities

• Answer phone and respond to inquiries in a pleasant manner.
• Answer client/bookers questions about property facilities/services.
• Serve as the contact for clients via phone and email.
• Generate reports, prepare proposals, and coordinate with clients & suppliers.
• Assemble information packages (brochures, promotional materials, kits).
• Manage schedules for sales managers and travel arrangements.
• Assist sales team by filing documents and communicating relevant information.
• Arrange meetings, events, and appointments; record and distribute minutes.

Skills

Administrative skills

Organizational skills

Communication skills

Education

Post-secondary diploma or degree

Tools

Microsoft Office

Job description

Grow with us... Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us. Here’s a growth opportunity you don’t find often assisting the best and most innovative in the luxury hospitality industry today. You’ll be challenged consistently with a diverse range of responsibilities that keep the department running seamlessly. You'll thrive in organized chaos and be hardwired to succeed. Long story short? We love people who love a challenge. We’re currently searching for a high-energy, up-for-anything, ridiculously organized Sales and Marketing Coordinator to support our sales team. The Sales and Marketing Coordinator's primary role is to perform general office duties to support the Sales & Marketing team e.g., sending emails, drafting proposals and contracts, loading bookings and rates on to the property management system and maintaining customer and company profiles. The Sales and Marketing Coordinator will be empowered to host client facing opportunities. The Coordinator will assist in selling guest rooms, catering services and banquet facilities as directed. They will also provide high-level administrative support by conducting research, preparing statistical reports, collecting, and processing sensitive data, resolving guest issues and perform other tasks related to the position. Inside Tip: If you're the most organized person you know and have a knack for making calm out of chaos, you may be precisely who we are looking for.

PRINCIPLE DUTIES AND RESPONSIBILITIES:

• Answer telephone and respond to caller inquiries in a pleasant manner.
• Answer client / bookers questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants etc.).
• Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
• Generating reports, preparing proposals, collections details, coordinating with clients & suppliers.
• Gather materials and assemble information packages (e.g., brochures, promotional materials, sales demo kit, welcome kit, amenities etc.).
• Manage and maintain sales managers schedules, appointments, and travel arrangements.
• Assist sales team by managing schedules, filing important documents, and communicating relevant information.
• Arrange and co-ordinate meetings, events, and any appointments.
• Record, transcribe and distribute minutes of meetings when needed.
• Perform hotel site tours with potential clients.
• Monitor, screen, respond to and distribute incoming communications.
• Other duties as assigned by Director of Sales or leadership team.

About you...

A post-secondary diploma or degree in a field of study related to this profession; 2 or more years of experience in a comparable position and/or an equivalent combination of education and experience.

Strong administrative, organization, and technical skills.

Proficient in Microsoft Office (Outlook, PowerPoint, Word etc.)

Must be detail oriented and accurate Ability to manage multiple priorities, goal oriented and must meet deadlines.

Strong interpersonal skills and guest service oriented with a sincere, friendly and helpful personality.

Willing to “pitch‑in” and assist colleagues with their job duties and be a team player.

Excellent verbal and written communication skills.

Flexibility to meet the demands of a 24‑hour operation and work a varying schedule to reflect business needs of the hotel.

About us...

As a mission-driven company, our purpose is our true north, and our compass guides the way.

The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like‑minded travelers and takes care of the planet we live in.

Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.

Starwood Hotels is an Equal Opportunity Employer.

We believe in a diverse, sustainable workforce with an empowered, inclusive culture.

We are committed to non‑discrimination on any protected basis covered under applicable law.

If you require any special accommodations, please visit People Operations.

Life at Starwood Hotels is based on a simple idea: the world is brimming with natural beauty, vivid splendor, and heartwarming whimsy—and we want to keep it that way.

Our mission is to inspire others to do the same while crafting unique and evolved luxury experiences.

We seek next‑level talent with lots of heart and plenty of hustle, individuals who love to be of service, obsess over details, honor nature, aren’t afraid to ask questions, have the confidence to share new ideas and the respect to listen to diverse worldviews.

We care about who you are, how you treat others and what fires you up.

Read on to learn more about our new opportunities, open now