Sales Manager, Wildland

Intrepid Travel; United States; Hybrid; USD 65,000 - 71,000; Full time

Benefits offered by this job

Flexible work arrangements

Work-from-home and work from anywhere

Free Intrepid trip each year

Family discounts and friend perks

Leave for travel (4 weeks)

Parental leave (10 weeks)

E-learning and mentoring programs

Volunteer leave (20 hours)

Employee Assistance Program

Job summary

Intrepid Travel is seeking a Wildland Sales Manager in Golden, Colorado, to lead and develop a team of Adventure Consultants. You’ll coach, manage performance, and drive initiatives across schedules, resources, and guest experiences.

You will build trust, guide change, and foster a high-performing sales culture while collaborating with the Senior Sales Manager in a hybrid office setting.

Qualifications

• Experience leading frontline sales, customer service, or contact center teams.
• Proven coaching and performance management skills.
• Experience leading teams through change and helping navigate ambiguity.
• Strong communication skills and ability to build trust and accountability.
• Experience managing hybrid or remote teams.

Responsibilities

• Lead day-to-day team leadership, coaching, performance management, scheduling and development.
• Implement new processes and support organizational initiatives.
• Guide the team through growth and change with strong communication.
• Oversee operations, manage schedules/resources and monitor performance.
• Create structure and a coaching culture to deliver exceptional guest experiences.

Skills

Frontline sales leadership

Coaching & performance management

Change management

Strong communication

CRM systems

Hybrid/remote team management

Tools

CRM platforms

Reservation systems

Job description

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. We've been creating positive change through the joy of travel since 1989, and we’re proud to be a certified B Corp with 1000s of experiences in over 100 countries.

We are Intrepid

At Wildland, we believe the best adventures start with the right connection. As the Wildland Sales Manager, you'll lead and support a team of Adventure Consultants who help travelers find experiences that inspire them to explore the outdoors.

This role is responsible for the day-to-day leadership of the team, including coaching, performance management, communication, scheduling, and employee development. You'll create an environment where team members feel supported, challenged, and accountable while helping build a stronger sales culture that delivers exceptional experiences for our guests.

Working closely with the Senior Sales Manager, you'll help implement new processes, support organizational initiatives, and guide the team through an exciting period of growth and evolution. Through strong communication and people leadership, you'll help build trust, drive accountability, and support the successful adoption of change.

You'll also oversee day-to-day operations, ensuring service standards are maintained while identifying opportunities to improve team effectiveness. From managing schedules and resources to monitoring performance and supporting operational priorities, you'll keep the team organized, engaged, and set up for success.

This role is ideal for a manager who enjoys developing people, creating structure, and leading teams through change. While the long-term vision is clear, we're looking for someone who is comfortable navigating ambiguity, building trust, and helping bring that vision to life.

This is a permanent, hybrid role based out of our office in Golden, Colorado, with an expectation of working in the office at least three days per week. Flexible working hours are required to collaborate with the wider team across multiple time zones, and occasional weekend, evening, or holiday work may be necessary.

The salary range for this role is $65,000–$71,000 USD annually, depending on experience, along with a great benefits package and excellent Intrepid perks.

A passion for travel is a must-have! With it you’ll bring:

Experience leading and developing frontline sales, customer service, or contact center teams.

Strong coaching, performance management, and employee development skills.

Experience leading teams through change and helping employees navigate ambiguity.

Strong communication skills and the ability to build trust and accountability.

Experience managing team performance through goals, metrics, and regular coaching conversations.

Experience using CRM, reservation, or customer management systems.

Proficiency in Microsoft Office Suite.

Travel industry experience.

Personal passion for hiking, camping, adventure travel, or the outdoors.

Experience managing hybrid or remote teams.

Please note

We recognise that AI use in applications is becoming more common. We review applications carefully, so if you choose to use AI, please do so thoughtfully and include something personal - it really makes a difference. AI tools may be used to support certain aspects of our recruitment process

Due to the volume of applications we receive, we may not be able to provide individual feedback to every applicant.

We also reserve the right to close this advert earlier if we receive a high volume of applications.

Our people reflect the diversity of our customers and the communities we visit:

Intrepid is made up of 71 nationalities in over 30 countries, and werecognisethat diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions.

Rewarding and developing our people is important to us, some of our workperksinclude:

• Flexible work arrangements,work-from-home and the ability to 'work from anywhere' 4 weeks a year
• A free Intrepid trip every year, plus generous discounts for families, and close friends
• 5 extra days of leave a year for use on Intrepid trips
• A minimum of10 weekspaid parental leave for all parents, and other additional leave provisions.
• Access to e-learning platforms, professionaldevelopmentand mentor programs
• 20 hours of volunteer leave every year to use on causes most important to you
• Employee Assistance Program, a 24/7 service that offers counselling for you and your family

We are Real. Together. Ambitious. Impactful.This are our values and to usthey'remore than just words, they are the pillars of our success and every dayit'sour people and the work they do thatbringthem to life.

We aim to ensurediversity, equity, and inclusion stay part of our recruitment process. If you require anyreasonableadjustmentto participate in therecruitment process, please contact us at [e-mail] your name, location, and what yourequire, we will then be in touch to support your application.