Sales Manager - Training

Service Corporation International; Glendale (AZ); On-site; USD 85,000 - 110,000; Full time

Job summary

Service Corporation International in Glendale, AZ seeks a sales coaching leader to drive monthly revenue and skill development. You will mentor the team in prospecting, closing, and product knowledge while ensuring compliant contracts and effective CRM usage.

The role collaborates with marketing on campaigns, develops annual plans, and fosters a high‑performing, engaging sales culture with strong communication and leadership skills.

Qualifications

• 4+ years' sales experience with quotas and outside/inside direct sales.
• Experience with CRM databases and Salesforce.com preferred.
• Experience with electronic sales contracts; funeral services industry a plus.

Responsibilities

• Achieve monthly revenue goals and conversion ratio targets.
• Develop sales staff in prospecting, closing, pricing, and contracts.
• Coach on public speaking, negotiation, and product knowledge.
• Review contracts for compliance and provide feedback to staff.
• Use CRM to identify and assign warm leads; support campaigns.
• Create annual sales plans and monitor progress toward goals.
• Identify improvements to increase efficiency and adapt to change.
• Screen candidates and hire or promote skilled staff.

Skills

Leadership

Sales coaching

Prospecting

Public speaking

CRM

Negotiation

Team development

Education

High School Diploma or GED

Associates degree preferred

Tools

Salesforce

MS Office

Job description

Our associates celebrate lives. We celebrate our associates. Responsible for coaching and developing sales staff ensuring monthly revenue goal attainment. Develop sales staff in prospecting, public speaking skills, closing, product knowledge and pricing, payment terms, closing, electronic contracts as well as sales prospecting. Provide customer service issue resolution guidance. Shadow Sales Director and Sales Managers in business meetings, learning marketing and financials.

RESPONSIBILITIES

• Responsible for achieving monthly revenue goal and conversion ratio.
• Develop sales staff skills in prospecting, public speaking skills, closing, product knowledge and pricing, payment terms, closing, electronic contracts as well as sales prospecting.
• Establish and communicate expectations with sales team while building their skills.
• Review sales contracts ensuring compliance with company processes and regulatory compliance, providing feedback to sales staff.
• Utilize CRM systems to identify and assign warm leads.
• Work with marketing and sales management team on Campaign development, target audience, and learning advertising to increase market share.
• Develop annual sales plan for each sales associate, identifying actions that support goal attainment.
• Identifies and implements innovative solutions improving efficiencies.
• Supports change initiatives, maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusts effectively to work within new work structures, processes, requirements or cultures.

People Development

• Develop a strong, trusting, and reliable team.
• Understand team members career aspirations and provide assignments to develop skills and/or close gaps.
• Constructively address issues and provide tangible and appropriate feedback.
• Apply a proactive and collaborative management style in order to increase employee engagement and minimize turnover.
• Responsible for screening candidates (internal and external) and hiring or promoting a skilled and effective staff.
• Assesses staff’s abilities recommending pay increases and career advancements.
• Trains staff on processes, procedures, and controls.

MINIMUM REQUIREMENT

Education

High School Diploma or GED Associates degree in a related discipline preferred

Licenses

Series 6 or 7 License, current in the operating state, or obtain within six months of employment

Valid state driver’s license with an acceptable driving record

Experience

At least four (4) years’ sales experience focusing in outside or inside direct sales to consumers with a proven record of exceeding sales goals and conversion ratio

Experience and proficient utilizing CRM databases and Saleforce.com preferred

Experience and proficient with electronic sales contracts

Experience in Funeral Services industry a plus

Knowledge, Skills and Abilities

• Leadership qualities and skills
• Professional written and verbal communication skills including influencing and public speaking
• Comfortable with in-home sales and conducting group presentations
• Ability to work with and communicate with remote stakeholders
• Must have a positive attitude, a drive to continually advance your understanding of the industry and business, and is highly self-motivated
• Process and results oriented, motivated to keep projects moving ahead by removing obstacles and exploring alternatives
• Cognitive Ability including reason, plan, solve problems, think abstractly, learn quickly, learn from experience, and appropriately apply learning to new situations.
• MS Office Suite skills

WORK CONDITIONS

Work Environment

• Work indoors and or outdoors during all seasons and weather conditions
• Local and/or multiple location traveling required
• Comply with Field dress code policy

Work Postures

• Frequent, continuous periods of time standing, up 6 hours per day
• Sitting continuously for many hours per day, up to 6 hours per day
• Climbing stairs to access buildings frequently

Physical Demands

• Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
• Lifting, pushing, pulling up to 20 pounds

Work Hours

Working beyond “standard” hours as the need arises

Local travel up to 25%

Postal Code: 85301

Category (Portal Searching): Sales

Job Location: US-AZ - Glendale

Who we are. What we do.

We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well‑being of the families they serve. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we're dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none. "SCI” refers to Service Corporation International and its affiliates.

Equal Opportunity Employer, M/F/D/V

SCI Shared Resources, LLC is committed to an inclusive, barrier‑free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.