Sales Manager, Short Pump Town Center

N23 Premium Brands Opco LLC; Virginia; On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Holidays

Monthly bonuses

Merchandise discounts

Professional development

Community impact

Job summary

Ann Taylor is seeking a Sales Manager in Virginia to lead store teams and deliver an omnichannel customer experience. You will partner with the Store Manager to drive sales, mentor associates, and uphold brand standards while maintaining strong store operations.

The role emphasizes coaching, onboarding, and creating an inclusive environment that values exceptional service and teamwork to achieve performance goals.

Qualifications

• 1 year retail management experience preferred.
• Hospitality mindset when connecting with customers.
• Excellent customer service and interpersonal skills.
• Strong people management ability and talent development.
• Tech‑savvy and able to operate a POS system.
• Strong business acumen and capability to create action plans.

Responsibilities

• Cultivate a customer‑focused environment delivering exceptional experiences.
• Build genuine customer relationships with high associate engagement.
• Model brand behaviors and foster a customer‑centric culture.
• Onboard new hires and develop an effective team of associates.
• Create an inclusive store environment where everyone feels welcome.
• Provide in‑the‑moment feedback and coaching for best customer interactions.
• Uphold brand visual standards for merchandise on the sales floor.
• Lead activities to drive store performance and financial/operational goals.
• Balance selling responsibilities with store operations.

Skills

Retail management

Hospitality mindset

Customer service

Interpersonal skills

People management

POS proficiency

Business acumen

Action planning

Tools

Point‑of‑Sale (POS)

Job description

About us

Ann Taylor embodies and celebrates the spirit, heritage, and confidence of American women leading the lives they love. Since its beginnings, Ann Taylor has been committed to providing women with everything they need to feel inspired and motivated as they navigate their multifaceted lives. Our effortlessly polished styles are thoughtfully designed to go anywhere—from the office to special occasions (and everywhere in between). Discover a culture centered on empowering employees, with access to industry leaders and tools you need to expand your skills and stretch your abilities. We'll meet you at every milestone with opportunities and benefits to make life better in and outside of work (not to mention your closet). Ready to join us?

About the role

As a Sales Manager, you are part of the store leadership team that brings our brand experience to life by cultivating customer and associate engagement. This role partners with the Store Manager to drive sales by delivering an omnichannel experience for our customers. While cultivating an environment of genuine customer connection, you'll also foster a strong store culture for associates. You educate, coach, and mentor associates on modeling brand behaviors and building authentic customer relationships. This is your opportunity, in partnership with the Store Manager, to build a high‑performing team, drive results, and deliver operational excellence.

The impact you can have

In this role, you'll have the opportunity to:

• Cultivate a customer‑focused environment that consistently delivers exceptional customer experiences.


• Build genuine customer relationships by ensuring high associate engagement and customer service levels.


• Model brand behaviors and cultivate a customer‑centric culture.


• Onboard new hires and develop an effective team of associates.


• Create an inclusive store environment for associates where everyone feels welcome and engaged.


• Provide in‑the‑moment feedback and coaching so each associate can bring their best to customer interactions.


• Uphold the highest brand visual standards for merchandise on the sales floor.


• Lead activities to drive the store’s performance, including financial and operational objectives.


• Balance selling responsibilities and overall store operations activities.

You’ll bring to the role

1 year retail management experience (preferred) Brings a hospitality mindset when connecting with customers Excellent customer service and interpersonal skills Strong people management skills and ability to develop talent Technology proficient and ability to operate a point-of-sale system Strong business acumen and ability to create action plans to drive results.

Benefits

• Medical, dental, and vision insurance


• 401(k) plan


• Paid time off & holidays


• Opportunities for monthly bonuses


• Merchandise discounts plus eligibility for discounts at our sister brands


• Professional development and opportunities for advancement across our brands


• Community impact through our philanthropic partnerships

Location

Store 1004-Short Pump Town Center-ANN-Henrico, VA 23233

Position Type

Regular/Full time

Pay Range

$16.77 - $20.95 Hourly USD

Equal Employment Opportunity

The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact [e-mail]. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company’s business. The Company will not revoke or alter a job offer based on an applicant’s request for reasonable accommodation.

KnitWell Group

KnitWell Group, a specialty retail operating company, comprises some of the most iconic brands in America – Ann Taylor, Chico's, Haven Well Within, Lane Bryant, LOFT, Soma, Talbots, White House Black Market. Individually, our brands are unique and strong. Together, we are powerful. Our common thread is our commitment to create exceptional products, provide memorable experiences, and achieve superior results. Our associates are innovators who thrive through collaboration and are dedicated to excellence. At the heart of it all are the customers we serve. We are dedicated to creating fashion that not only looks good but also makes our customers feel good.

Fraud Warning

• It won’t cost you money to apply for a job with us. Our brands will never ask for money – that includes a wire transfer or a credit card. There will be no charge for equipment, background checks or other expenses in submitting a job application with us.


• We will never ask for your bank account information as part of the interview process. Your bank account information should only be entered during the onboarding process after you are hired to set up direct deposit of wages.


• Interviews will be conducted in‑person or through a secure video call, using a teleconference application that uses email addresses only (not telephone numbers).


• Watch closely for email addresses with misspelled or “spoofed” company names in communications during the interview process. Examples of suspicious addresses include “[e-mail]” instead of “[e-mail],” and misspelled company names like “[e-mail]” or “[e-mail].”


• If you do apply to our Brands through an official job board site rather than using our official website (https://www.ascena.com/home/our-careers/work-with-us/), report suspicious communication immediately to the site or platform used to submit your job application (such as an official job board site).


• If you have any questions or are not sure if you’ve applied to our Brands, please reach out to [e-mail] to confirm.


• If you believe you may be a victim of a scam, please contact your local law enforcement.