Sales Manager - Sheraton Detroit Metro Airport

Remington Hospitality; Romulus (MI); On-site; USD 65,000 - 90,000; Full time

Job summary

Remington Hospitality is seeking a Sales Manager to maximize hotel sales occupancy and rates in coordination with hotel operations. The role emphasizes aggressive outside and inside sales efforts, client proposal management, and maintaining sales quotas while ensuring guest satisfaction.

You will allocate ~80% of time to active sales solicitation, assist DOS with annual marketing plans, and coordinate with catering for group events to optimize revenue and guest experience.

Responsibilities

• Conduct aggressive solicitation through outside calls, appointments, phone, letters and mail; 80% of time in active sales solicitation.
• Assist the Director of Sales with annual marketing plan development and action plans for target market segments.
• Send proposals on leads that fit the property profile and promptly convert to definite status; issue proposals and confirmations upon space hold.
• Detail client room block, suite and meeting space requirements on booking sheets to secure accurate facilities.
• Obtain, document and route group information including billing, credit, rooming lists and VIP arrangements; relay menus and AV needs to catering.
• Maintain a sales quota as assigned by the DOS and ensure high levels of guest satisfaction.
• Provide weekly sales call reports and planned sales call itineraries to the DOS.
• Collaborate with associates and uphold a culture of guest service and courtesy in every encounter.
• Complete any reasonable management-directed tasks as needed.

Job description

The Sales Manager works to maximize sales occupancy and rates in conjunction with hotel operations to increase profits by increasing room sales and generating business through aggressive sales efforts. What You Will Be Doing

• Conduct a successful, aggressive solicitation process involving outside sales calls, inside appointments, telephone calls, individual letter and direct mail. As a proactive sales manager, 80% (eighty) of time should be spent in active sales solicitation.
• Assist the Director of Sales in the preparation of the annual marketing plan, including the action plans covering assigned market segments.
• Send proposals on all leads, which fit the profile of the property and actively follow through to convert from proposal to definite status. Proposals and confirmations should be sent to clients immediately upon holding space.
• Clearly outline on booking sheets client's room block requirements, suite requirements, meeting and banquet space requirement so the accurate facilities may be reserved.
• Obtain, document and route all necessary information on definite groups, including billing information, credit application, rooming list and VIP arrangements. Details on meeting arrangements, menus, audio-visual arrangements, etc., should be documented and passed on to catering manager for follow up.
• Responsible for maintaining a sales quota as assigned by DOS.
• Maintain total and complete sensitivity to customer satisfaction and guests' needs.
• Responsible for preparing and providing the DOS with weekly sales call reports and weekly itineraries of planned sales calls to potential customers.
• Work in a cooperative and friendly manner with fellow associates.
• Practice a culture of guest service in all you do; promote courtesy, good will and a positive attitude in each and every encounter.
• Perform any reasonable request as assigned or directed by management.

This job description is not an exhaustive list of all job functions that are required of an employee in this position. Therefore, other duties may be asked of an employee in this position from time to time. Due to the high volume of applications, we are not able to respond to individual requests for updates