Sales Manager - Retail

Embrace Home Loans; Hauppauge (NY); Hybrid; USD 90,000 - 140,000; Full time

Job summary

Embrace Home Loans is seeking a Retail Sales Manager for all regions. The role focuses on soliciting and originating investment quality loans and building a strong referral base among realtors, builders, and financial planners.

This position supports hybrid work with office or remote options, reporting to Branch Manager, and requires 5 years of sales success, excellent communication, and a client-focused approach.

Qualifications

• Bachelor's degree or equivalent experience required.
• Minimum 5 years of sales experience in related field.
• Strong communication and relationship-building skills.

Responsibilities

• Establish and maintain client referral relationships with realtors, builders, CPAs, financial planners and make sales calls on potential or existing customers.
• Keep informed of trends in the local real estate market and changes in regulations.
• Coordinate loan origination, processing, appraisal, underwriting and closing requirements per investor guidelines.
• Negotiate price, terms, and conditions for mortgages and oversee the loan process from application to closing.
• Maintain professional image and adhere to licensure and education requirements.
• Participate in branch meetings and contribute to team objectives.

Skills

Excellent written and verbal comms.

Organizational skills

Time management

Customer focused

Collaborative

Tech savv y

Education

College Degree or equivalent experience

Tools

Microsoft Office Suite

Job description

Sales Manager - Retail (For All Regions)

LOCATION

Varies

Department

Retail

REPORTSTO

Branch Manager

FLSA Status

Exempt

Business Unit

Retail

Physical Demands and Work Environment

Work Environment:Office or Remote

Physical Demands:Light

While performing duties of job, employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. Employee must occasionally lift and/or move up to 5 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Embrace Home Loans is an Equal Opportunity and ADA compliant employer, committed to diversity in the workplace.

Job Summary

Embrace is seeking a Retail Sales Manager thatsolicits and originates investment quality loans that are acceptable to the company’s chosen investors and agencies. Develops and maintains a strong client referral base by selling the company’s loan products and services to meet the needs of its client base such as realtors, builders, home buyers, CPS’s, financial planners and others.

Responsibilities & Activities

• Establish, develop, and maintain client referral relationships with realtors, builders, developers, CPA’s, financial planners and make sales calls on potential or existing customers in order to develop new business and/or retain existing business.
• Keep informed of trends, changes, and developments in the local real estate market.
• Keep up to date with changing rules, regulations, and guidelines from FNMA, FHLMC, FHA, and VA in addition to other investors and agencies.
• To keep informed of all origination, processing, appraisal, underwriting and closing requirements for both company and investor guidelines pertaining to both governments insured and privately insured mortgages.
• Negotiate price, terms, and conditions with mortgages.
• Coordinate customer interaction and interface with all parties involved on each individual loan that is originated from application to closing including, but not limited to: counseling and pre-qualifying potential home buyers; taking complete and accurate application; obtaining all necessary support documents along with the appropriate fees and lock in information; overseeing the loan process by monitoring loan status and ensuring conformity with term; assisting in collecting additional documents and promptly communicated loan status to all interested parties; and obtaining loan documentation after closing as directed by corporate or senior management.
• Maintain a professional image and standards consistent with company policies and procedures.
• Follow through on all professional conditions and education requirements for licensure.
• Adhere to organizational procedures for loan processing.
• Participate in branch/headquarter meetings that require attendance.
• Performing such duties and assuming other responsibilities as may be assigned

Required Credentials

• Education: College Degree or equivalent experience.
• Experience:5 years of experience required for consideration. Demonstrated success in the Sales field.
• Skills: Excellent written and verbal communication skills, organizational skills and time management skills.
• Systems:Proficient with Microsoft Office Suite.
• Empowered: Operate effectively, even when things are not certain or the way forward is not clear.
• Accountable: Take personal responsibility for decisions, actions, and failures and keep open to coaching, feedback and self-development.
• Customer Focused: Build strong customer relationships and delivers customer‑centric solutions.
• Collaborative: Work cooperatively with others across the organization to achieve shared objectives.
• Communicative: Provide timely and helpful information to customers and teammates across the organization, verbally or in writing.
• Tech Savvy: Adopt new technologies with a sense of vigor and excitement.

Job Description Disclaimer

This job description is a general description of essential job functions. It is not intended as an employment contract, nor is it intended to describe all duties someone in this position may perform. All employees are expected to perform tasks as assigned by supervisory personnel, regardless of job title or routine job duties.

The applicant is not required to disclose the existence of any erased criminal history record information, erased criminal history record information are records pertaining to a finding of delinquency or that a child was a member of a family with service needs, an adjudication as a youthful offender, a criminal charge that has been dismissed or nolled, a criminal charge for which the person has been found not guilty or a conviction for which the person received an absolute pardon or criminal records that are erased pursuant to statute or by other operation of law, and

Any person with erased criminal history record information shall be deemed to have never been arrested within the meaning of the general statutes with respect to the proceedings so erased and may so swear under oath.

Work Location Information

Embrace supports hybrid work where business needs allow, but is rebuilding a community that looks forward to collaboration within an office setting. All remote work, if allowed, must be performed in a state in which Embrace is registered to do business or presently open to payroll withholding, unemployment insurance as well as workers compensation. Those states are as follows: Alabama, Arizona, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Massachusetts, Maryland, Maine, Minnesota, Missouri, North Carolina, New Hampshire, New Jersey, New York, Ohio, Oregon, Rhode Island, South Carolina, Tennessee, Texas, Virginia, and West Virginia. Even if remote work is permitted, some presence in an office may be necessary based on needs, the nature of work, or in support of corporate sponsored events designed to build community. If your position requires an MLO license, you must be employed within commutable distance of an Embrace office (no home offices) and open to reporting to the office location when required.