Branch Manager

Embrace Home Loans; Melville (NY); Hybrid; USD 30,000 - 85,000; Full time

Job summary

Embrace Home Loans is seeking a Branch Manager to lead mortgage originators in a regional context. You will coach a team, maintain personal origination activity, and ensure adherence to lending policies while driving growth in a dynamic market.

This hybrid role requires strong leadership, CRM proficiency, and licensing; you will recruit, train, and manage staff to deliver compliant, saleable loans in a supportive office environment.

Qualifications

• 3–5 years of sales and lending experience.
• NMLS license required.
• CRM and loan origination systems experience.
• Strong leadership and communication skills.
• Proficient Microsoft Office; Teams experience.
• Ability to recruit or manage staff is a plus.

Responsibilities

• Lead and develop a team of Licensed Mortgage Originators, while maintaining personal origination activity.
• Coach and mentor staff to achieve growth and performance targets.
• Hold regular weekly check-ins with originators and support staff.
• Schedule monthly one-on-one coaching sessions with originators.
• Administer monthly in-person sales meetings with clear agendas.
• Stay informed on market trends and regulatory changes impacting lending.

Skills

Leadership

Communication

Organizational skills

Lending knowledge

Recruiting experience

Social media presence

Education

NMLS License

Tools

Empower LOS

CRM systems

Microsoft Office

Teams

Job description

This posting is for the Northeast & Mid-Atlantic Regions

Location: All available locations

General Business Hours: M-F 9:00 a.m. – 5:00 p.m.

Shift: 8 hours, M-F.

Managed by (Title): Regional Manager

Compensation:$30,000.00 - $85,000.00 Base Salary + Incentives and Commissions

FLSA Status: Exempt

Last Updated:01/21/2025

Branch Manager

This posting is for the Northeast & Mid-Atlantic Regions

Location: All available locations

Department: All available departments

General Business Hours: M-F 9:00 a.m. – 5:00 p.m.

Shift: 8 hours, M-F.

Managed by (Title): Regional Manager

Compensation:$30,000.00 - $85,000.00 Base Salary + Incentives and Commissions

FLSA Status: Exempt

Last Updated:01/21/2025

SUMMARY

Manages mortgage loan activities in a branch office. Provides customers with mortgage loan information and recommends product options. Coordinates origination from application processing to closing of residential loans. Participates in recruiting activities for the branch. Monitors trends and developments in the local real estate market and changes to private and government-insured mortgages. Ensures all lending policies and regulations are followed.

KNOWLEDGE, EXPERIENCE AND SKILLS REQUIRED

Technical Knowledge, Years of Related Experience, Skills, Licenses, and Systems Experience

• Experience:3-5 years of sales and lending experience required.
• Skills:Strong organizational skills, excellent communication skills, eagerness to learn and excel working in a fast-paced team environment. Excellent leadership and management skills. Knowledge in lending and credit markets required. Some recruiting experience preferred. Ability to prioritize tasks, delegating when appropriate. Ability to maintain an active social media profile required.
• License: NMLS License (Nationwide Mortgage Licensing System) Required
• Systems: Superiority general computer and analytical skills. Experience working in a CRM. Proficient Microsoft Office Suite (including Teams) experience required, experience with Empower (Loan Origination System) or similar Loan Origination System required.

TRAINING REQUIRED

Participate in additional training on sales, technology, products, procedures and pricing on an ongoing basis. Participate in sales leadership and FAQ calls. Complete annual training as required by company policy and law on an annual basis in a timely manner.

RESPONSIBILITIES

• Manage a team of Licensed Mortgage Originators by fostering a positive sales atmosphere.
• Maintain your own personal origination activities and perform to expectations without sacrificing people oversight.
• Coach, develop, and mentor the activities and growth of all team members.
• Conduct weekly (at minimum) check-ins with Licensed Mortgage Originators and support staff.
• Coordinate monthly one on one calls with your Licensed Mortgage Originators for coaching performance
• Administer monthly in-person sales team meetings with an agenda.
• Remain informed of trends and developments in the national real estate market, as well as the changing rules and regulations pertaining to both private and agency oriented mortgages.
• Complete all required administrative tasks associated with supervising a people and a physical office.
• Ensure credit recommendations are approved by providing supportive and documented presentations.
• Regularly work with the Market Growth team to actively recruit Loan Officers for the Branch
• Follow current loans to ensure conformity and compliance with company, industry, and regulatory standards.
• Train new team members in various aspects of the mortgage industry, as well as our adopted sales process.
• Maintain licensing standards in accordance with company and industry.
• Maintain a positive and customer friendly work environment.

SPECIFIC ACTIVITIES

Attend and participate in all Monthly Awards Ceremonies, Corporate Gatherings (including travelling to headquarters quarterly) , Sales Calls & Training Events. Read all newsletters and bulletins to remain current on corporate policies, procedures, and developments.

MEASUREMENTS OF SUCCESS

Creates an environment where compliance is a priority

Originate, as a team and individual, quality, saleable loans to the secondary market.

Effectively manage daily and weekly/monthly review goals.

Ability to effectively communicate with customers and colleagues

Ability to successfully manage a team of Licensed Mortgage Originators

Actively recruit for the Branch

WORK ENVIRONMENT AND DEMANDS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment: Office

Possible Work Hazards: Minimal

Physical Demands: Light

OTHER CONSIDERATIONS/DISCLAIMERS

Job Description Disclaimer:

This job description is a general description of essential job functions. It is not intended as an employment contract, nor is it intended to describe all duties someone in this position may perform. All employees are expected to perform tasks as assigned by supervisory personnel, regardless of job title or routine job duties.

ADA Compliance:

Embrace Home Loans is an Equal Opportunity and ADA compliant Employer, committed to diversity in the workplace.

Disclaimer for Connecticut Applicants:

The applicant is not required to disclose the existence of any erased criminal history record information, erased criminal history record information are records pertaining to a finding of delinquency or that a child was a member of a family with service needs, an adjudication as a youthful offender, a criminal charge that has been dismissed or nolled, a criminal charge for which the person has been found not guilty or a conviction for which the person received an absolute pardon or criminal records that are erased pursuant to statute or by other operation of law, and

Any person with erased criminal history record information shall be deemed to have never been arrested within the meaning of the general statutes with respect to the proceedings so erased and may so swear under oath.

Work Location Information:

Embrace supports hybrid work where business needs allow, but is rebuilding a community that looks forward to collaboration within an office setting. All remote work, if allowed, must be performed in a state in which Embrace is registered to do business or presently open to payroll withholding, unemployment insurance as well as workers compensation. Those states are as follows: Alabama, Arizona, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Massachusetts, Maryland,Maine, Minnesota, Missouri, North Carolina, New Hampshire, New Jersey, New York, Ohio, Oregon, Rhode Island, South Carolina, Tennessee, Texas, Virginia, and West Virginia. Even if remote work is permitted, some presence in an office may be necessary based on needs, the nature of work, or in support of corporate sponsored events designed to build community. If your position requires an MLO license, you must be employed within commutable distance of an Embrace office (no home offices) and open to reporting to the office location when required.