Sales Manager, Operations

TTEC; Tempe (AZ); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Paid time off

Healthcare benefits

Tuition reimbursement

Employee referral bonus opportunities

Job summary

TTEC is seeking a Sales Manager, Operations (onsite) in Tempe, AZ. As a Sales Supervisor you’ll coach a team, drive performance, and support customer conversations while growing your first-line management experience. Base salary is $60,000 per year plus bonus opportunities.

You’ll lead a sales representative team, manage multiple products, and help the group meet client goals in a fast-paced environment. The role emphasizes leadership, teamwork, and a strong customer focus.

Qualifications

• High school diploma or equivalent.
• 4+ years of contact center experience.
• 2+ years of applied sales experience.

Responsibilities

• Lead and coach a sales representative team to meet company goals.
• Guide associates in consultative sales and account management.
• Monitor performance, attendance, and daily activity to keep on track.
• Coordinate training on products, services, and client expectations.

Skills

Verbal and written communication

Coaching

Leadership

Sales experience

Education

High school diploma or equivalent

Job description

Job Description - Sales Manager, Operations (04EB2)

Your potential has a place here with TTEC’s award-winning employment experience. As a Sales Supervisor working onsite in Tempe, AZ, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in United States says it all!

Base Salary $60,000/year + bonus opportunities
help us grow our sales representative team
eligible for generous employee referral bonus opportunities

What You’ll Do

This role is designed for someone ready to take the next step in their sales leadership. You’ll bring a self-motivated, detail-oriented approach, comfort managing multiple priorities, and the ability to guide others in a fast-paced customer-focused environment. Your sales experience will help you coach associates, support customer conversations, and contribute to team performance while growing your direct management experience.

We’re looking for a leader to Act as one, as you will encourage and motivate your team to resolve issues, accomplish goals and influence their career mobility.

During a Typical Day, You’ll

Coach sales associates to achieve company and client goals through observations, feedback, and support

Help your team build consultative sales skills, including creating value, building urgency, and communicating persuasively with customers

Support customer escalations and guide associates through account management conversations

Monitor team performance, attendance, and daily activity to help associates stay on track

Coordinate training or updates on products, services, tools, processes, and client expectations

Use TTEC and client systems throughout the day to support your team, resolve questions, and complete administrative tasks

Grow your leadership experience as a first-line manager by motivating, mentoring, and supporting career development for your team

What You Bring to the Role

High school diploma or equivalent

4+ years of contact center experience, including inbound and outbound motions

2+ years of applied sales experience with a customer-focused mindset

Experience leading a sales representative team

Ability to support multiple products and services while clearly articulating value to customers and coaching team members

Ability to understand and communicate technical solutions and business value

Strong verbal and written communication skills with clarity, detail, and professionalism

What You Can Expect

• A team environment supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• And yes... $60,000/yr base + performance bonus opportunities, benefits you'd expect like paid time off, wellness and healthcare benefits and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Visit https://www.ttecjobs.com/en/us-employee-benefits for more information.

About TTEC

TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different perspective points and for you to bring value to the table in your own unique way.

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different perspective points and allows every individual to bring value to the table in your own unique way.