Sales Manager-MGO- DC Market

Maggianosjobs; Washington (District of Columbia); On-site; USD 65,000 - 90,000; Full time

Job summary

Maggiano's Little Italy is seeking an Inside Sales Manager to handle banquet and catering inquiries, qualify leads, and convert them into booked events. The role emphasizes quick responses, proposal creation, and a smooth handoff to the Event Manager for flawless execution.

The ideal candidate is highly organized, detail-oriented, and driven by closing business while delivering exceptional guest service. Equal opportunity employment is emphasized in the team’s outlook.

Qualifications

• Experience in banquet or catering sales or events.
• Strong organizational and time-management skills.
• Ability to build proposals and manage client communications.

Responsibilities

• Manage banquet and catering leads from web, phone, third-party platforms, and walk-ins.
• Respond to inquiries within established response-time standards.
• Qualify events based on size, date, budget, menu, and feasibility.
• Build customized proposals and event packages for guests.
• Present menus, pricing, room availability, and details clearly.
• Secure deposits and signed contracts to confirm events.
• Enter and track opportunities and client communications in the CRM.
• Maintain accurate pipeline data and follow-up tasks.
• Convert leads into confirmed events and meet sales targets.
• Coordinate handoff to the Event Manager after booking.

Skills

Lead qualification & conversion

CRM proficiency

Organizational skills

Excellent communication

Phone & email etiquette

Tools

CRM system

Job description

Location

DC, Chevy Chase

5333 Wisconsin Ave NW Washington DC, DC 20015

Description

SALES MANAGER

The Inside Sales Manager is responsible for managing all banquet and catering inquiries and converting qualified leads into booked business. This role focuses on responding quickly to web and phone leads, qualifying events, preparing proposals, securing deposits/contracts, and providing a clean handoff to the Event Manager to ensure flawless execution.

The ideal candidate is highly organized, responsive, detail-oriented, and driven by closing business and delivering exceptional guest service.

ESSENTIAL FUNCTIONS

• Manage all banquet and catering leads generated via web, phone, third-party platforms, and walk-ins
• Respond to new inquiries within established response-time standards
• Qualify events based on size, date, budget, menu, and operational feasibility
• Build customized proposals and event packages based on guest needs
• Present menu options, pricing, room availability, and event details clearly and confidently
• Secure deposits and signed contracts to confirm events
• Enter, track, and update all opportunities and client communication in the CRM
• Maintain accurate pipeline data and follow-up tasks within the CRM
• Convert leads into confirmed events and meet monthly/quarterly sales and conversion goals
• Coordinate a professional handoff to the Event Manager once the event is booked
• Ensure all events are documented clearly for operations teams
• Work collaboratively with banquet, culinary, and management teams to ensure alignment
• Provide excellent phone and email etiquette and timely communication with all guests
• Assist guests with basic event questions such as A/V, linens, room layout, timing, etc.
• Maintain organized electronic files, proposals, contracts, and event notes
• Handle adjustment requests, changes, or additions prior to handoff as appropriate
• Participate in weekly event/banquet meetings as needed to review upcoming business
• Support outbound sales efforts as needed during peak seasons

Maggiano's Little Italy is proud to be an Equal Opportunity and e-Verify Employer.

At Maggiano's Little Italy we strive to celebrate the differences that make a good company great and to leverage individual strengths to create an innovative, inclusive and unified team