Sales Manager, Leisure

Montage Laguna Beach; South Carolina; On-site; USD 70,000 - 110,000; Full time

Job summary

Montage Palmetto Bluff seeks a dynamic Leisure Sales Manager to drive the leisure market, collaborate with department heads, and mentor coordinators. The role requires travel, site inspections, and expert use of Opera and hotel systems to ensure exceptional guest service.

Ideal candidates have luxury hospitality sales experience, strong communication, and a proactive approach to developing new business through travel advisors and key accounts.

Qualifications

• Exceptional customer service and communication skills.
• Strong telephone etiquette and relationship-management abilities.
• Proactive, self-driven sales mindset with market knowledge.

Responsibilities

• Lead leisure sales initiatives to hit annual room night and revenue goals.
• Develop travel advisor partnerships and conduct proactive outreach.
• Coordinate VIP guest requests and site inspections; manage reservations.
• Prepare internal reports and maintain client databases and contacts.

Skills

Customer service

Communication

Telephone etiquette

Relationship management

Travel industry sales

Tools

Opera

Microsoft Office Suite

Job description

Live Your Passion. Add Your Magic.

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

Sales Manager, Leisure

POSITION PURPOSE

The Leisure Sales Manager is responsible for carrying out daily initiatives that drive the department's strategic goals and contribute to the success of Montage Palmetto Bluff. This role supports the Director of Leisure Sales and collaborates closely with the leadership team while providing guidance, coaching, and mentorship to Leisure Sales Coordinators. The ideal candidate will demonstrate exceptional customer service, strong communication and telephone etiquette, and a proactive commitment to achieving performance objectives. This position is based on property and requires travel. The Leisure Sales Manager will dedicate time to the solicitation of new business through travel advisor partnerships while cultivating and maintaining long-term client relationships through telephone prospecting, outside sales calls, site inspections, written communication, and regular travel. The position requires travel approximately one to two times per quarter to support business development efforts, strengthen industry relationships, and represent Montage Palmetto Bluff within key markets. This role is responsible for managing reservations through Opera and other booking systems, coordinating VIP guest requests, and ensuring exceptional service for leisure guests and top-producing travel agency partners prior to arrival and throughout their stay. The position will prepare customer correspondence, maintain client databases and contact records, generate internal booking and production reports, and ensure accurate documentation of all sales activities. The ideal candidate will demonstrate a strong understanding of luxury hospitality sales, maintain current knowledge of market trends, competitive intelligence, and customer preferences, and possess excellent organizational, communication, and relationship-management skills. Advanced proficiency in Opera, Microsoft Office Suite, and other hospitality sales systems is required.

ESSENTIAL FUNCTIONS

• Manage overall sales efforts for the Leisure Sales market.


• Establish Leisure and Transient Travel Marketing Action Plans.


• Provide direct service to guests as needed, including supporting other departments such as Reservations, Guest Relations, Front Office, Housekeeping, In Room Dining, etc. as needed.


• Attainment of annual room night and revenue goal for the leisure and transient travel market.


• Initiate contact with perspective leisure travel industry and consortia accounts as identified through direct sales program.


• Responsible for quarerly production activity reports and submissions to the property Director of Sales, Leisure and Montage International (Leisure Sales) Home Office.


• Coordinate special events to include FAMs for key travel advisors.


• Make sales trips including roadshows and solicit new clients on behalf of Montage Palmetto Bluff.


• Possess ability to effectively work with department heads and hotel personnel.


• Maintain working knowledge of all Montage International to cross-sell effectively.


• Responsible for maintaining the major consortia websites and intranet sites such as Virtuoso.com, SignatureTravelNetowrk.com and FHR.com.


• Host Site Inspections confirmed by Leisure Sales team.


• Interact with Revenue Management, Marketing/PR, Reservations, Front Desk, and Group.


• Close working relationship with DORM, DOSM, and GM.


• Regular attendance is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action.


• Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. Working weekends, holidays and after \"normal\" work hours will be required at times.


• Upon employment, all employees are required to fully comply with Montage International rules and regulations for the safe and effective operation of the hotel's facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of ti