Sales Manager (Home Remodeling)

MTM LLC; Richmond (VA); On-site; USD 170,000 - 200,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Job summary

MTM LLC, located in Virginia, is seeking a Retail Sales Manager responsible for leading and coaching a team of Retail Sales Consultants. This individual will play a critical role in driving sales performance, ensuring exceptional customer satisfaction, and developing a high-performing sales culture.

The position offers a competitive salary ranging from $170,000 to $200,000 annually, along with comprehensive benefits including health, dental, and vision insurance, a 401(k) match, and generous PTO.

Qualifications

• 3+ years of proven sales leadership experience in consultative, in-home, or construction-based selling environments.
• Strong track record of coaching, motivating, and developing a high-performance sales team.
• Proficiency in CRM tools and smart device use.

Responsibilities

• Lead, coach, and develop a team of Replacement Sales Consultants.
• Conduct regular field ride-alongs to observe and reinforce the structured Replacement Sales Process.
• Champion a customer-first mindset with every homeowner interaction.

Skills

Sales leadership

Coaching and development

Customer experience

CRM proficiency

Education

Bachelor’s degree in Business, Sales, Marketing, or related field

Tools

CRM tools

Microsoft Office Suite

Job description

Job description

Overview
The Retail Sales Manager is responsible for leading, developing and managing a high-performing team of Retail Sales Consultants (RSCs) whose primary objective is to grow market share and to achieve sales and customer satisfaction goals. This individual will coach, support, and hold the team accountable for executing our proven sales process and delivering completely satisfying, turn‑key experience for homeowners purchasing replacement windows and doors.

This leadership role involves coaching consultative selling techniques, driving consistent execution of our sales process, ensuring customer satisfaction, and supporting overall profitability goals. The Retail Sales Manager spends more than 50% of their time in the field—conducting ride‑alongs, observing customer interactions, and coaching performance—while actively reinforcing selling behaviors, product knowledge, and customer‑first thinking.

The Replacement Sales Manager plays a critical role in fostering a culture of performance, continuous improvement, and exceptional customer experience. This leader is expected to be data‑driven, people‑focused, and hands‑on in the field to ensure team success.

Sales Leadership & Coaching

• Lead, coach, and develop a team of Replacement Sales Consultants to consistently achieve individual and team sales goals.
• Conduct regular field ride‑alongs to observe, coach, and reinforce the structured Replacement Sales Process.

Talent Development & Team Building

• Recruit, hire, and onboard high‑performing sales talent in collaboration with HR.
• Foster a positive, team‑oriented sales culture that values professional growth, collaboration, and excellence.

Customer Experience & Profitability

• Champion a customer‑first mindset with every homeowner interaction; drive toward 100% “Very Satisfied” survey results.
• Address escalated customer concerns promptly and collaboratively with team members and internal departments.

Cross‑Functional Collaboration

• Partner with marketing and lead generation teams to maximize campaign ROI and conversion.
• Collaborate with the Installation and Operations teams to ensure smooth handoffs and successful installations.

Education & Experience

• Bachelor’s degree in Business, Sales, Marketing, or related field preferred.
• 3+ years of proven sales leadership experience in consultative, in‑home, or construction‑based selling environments.
• Strong track record of coaching, motivating, and developing a high‑performance sales team.
• Proficiency in CRM tools, Microsoft Office Suite, and use of smart devices.

What We Offer:

• Competitive base salary + performance‑based incentives
• Comprehensive health, dental, and vision insurance
• 401(k) with company match and access to financial planning services
• Paid Time Off (PTO), holidays, and volunteer time off
• Professional development opportunities

Job Type: Full‑time

Pay: $170,000.00 - $200,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift

Work Location: In person