Sales Manager: Elevate Customer Experience & Growth

Knitwell Group; Traverse City (MI); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Growth opportunities

Incentive opportunities

Benefits package

Discount on merchandise

Job summary

Talbots, a leading omni-channel retailer of women’s clothing and accessories, is seeking a store associate in Traverse City, MI. Join a team that values hospitality, style, and inclusive service, and grow with tools for career progression.

In this role you’ll deliver personalized styling, build lasting client relationships, and coach peers to sustain high standards. The store offers competitive benefits and discount opportunities.

Qualifications

• Passionate about selling with a strong work ethic.
• Customer-centric mindset focused on delivering exceptional service.
• Ability to educate and mentor team members.
• Organized and adaptable in a fast-paced retail environment.
• Clear communicator of business initiatives.

Responsibilities

• Create and foster a culture of hospitality through exceptional customer experiences that build enduring relationships both internally and externally.
• Help customers to look and feel their best by providing style advice based on their specific needs.
• Provide exceptional and meaningful customer service experiences that promote the product and builds brand loyalty.
• Achieve sales and hospitality driven metrics in key measurable areas including: clientelling/outreach, appointment setting, Talbots Classic Awards etc.
• Reinforce consistent selling and service standards through coaching, training, and accountability.
• Prioritize daily tasks and responsibilities to meet the needs of the customer, team and business.
• Understand the appropriate balance between operational and selling energy and ensure proper planning/scheduling and prioritizing tasks and responsibilities to meet the needs of the business.
• Maintain knowledge of business and competitive landscape, fashion trends and key business drivers to maximize sales and achieve financial goals.
• Ensure compliance of all company policies and procedures as well as local, state, and federal employment laws.
• Develop and maintain positive working relationships that support a productive work environment.

Job description

Talbots, a leading omni-channel retailer of women’s clothing and accessories, is seeking a store associate in Traverse City, MI. Join a team that values hospitality, style, and inclusive service, and grow with tools for career progression.

In this role you’ll deliver personalized styling, build lasting client relationships, and coach peers to sustain high standards. The store offers competitive benefits and discount opportunities.