Sales Manager- eCommerce/Phone

AutoNation; Hilton Head Island (SC); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation

401k matching

Health insurance

Employee discounts

Cancer charity initiative

Job summary

AutoNation seeks an experienced E-Commerce Sales Manager to lead the online sales team and drive growth in new and used vehicle channels. You will recruit, train, coach, and retain top sales associates while pushing performance against e-lead conversions, appointments, and profit targets.

In this role you will manage day-to-day online and showroom traffic, partner with leadership to plan inventory, optimize pricing, and uphold a best-in-class customer experience across digital and in-store

Qualifications

• Proven leadership experience in eCommerce automotive sales
• Strategic thinking and execution skills to drive growth
• Passion for innovation and developing sales teams

Responsibilities

• Lead yourself and the team to support AutoNation’s Vision and Mission
• Set a clear vision and goals for the sales team to achieve targets for online and showroom sales and profit
• Engage and motivate the team to meet performance expectations and best-practice processes
• Drive the business with hands-on involvement in day-to-day operations
• Ensure e-leads are answered promptly and appointments set when possible
• Follow up with e-leads through their research phase until vehicle purchase
• Transition customers smoothly from phone/internet to in-store experience
• Negotiate with sales associates to explain vehicle options and pricing
• Appraise vehicles for trade
• Manage showroom, e-commerce, and phone traffic
• Collaborate with General Manager on inventory planning and management
• Assist in controlling expenses for New and Used Vehicle Departments
• Analyze business performance and develop action plans to improve outcomes

Skills

Leadership

Strategic thinking

People development

Job description

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.

The e-Commerce Sales Manager has the opportunity to lead a sales team to create an exceptional experience for customers. This role is responsible for selecting, training, coaching, developing and retaining the very best e-Commerce Sales Associates for the store and driving a high-level of performance among the sales team to increase market share, achieve targeted unit sales and profit margins while delighting every Customer along the way.
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Lead the Future of Automotive Retail.

At AutoNation, innovation drives everything we do—from automotive retail to vehicle service to automotive finance. As a Fortune 200 company, we’re looking for leaders who are ready to shape the future of automotive retail.

Why You’ll Love Working Here:

• National scale with entrepreneurial spirit
• Inclusive culture and diverse leadership
• Competitive compensation and benefits
• Opportunities to make a real impact
• Our values and culture

What We’re Looking For:

• Proven leadership experience
• Strategic thinking and execution skills
• Passion for innovation and people development

Explore leadership opportunities at AutoNation today.

What are the day-to-day responsibilities?

• Leading yourself and the team in a way that supports AutoNation’s Vision and Mission
• Setting a clear vision and goals for the sales team to achieve targeted performance in new and used vehicle sales and profit
• Engaging and motivating the team to achieve key goals, performance expectations and AutoNation best practice processes
• Driving the business through a high-level of involvement in the day-to-day operations
• Ensuring that e-leads are handled timely, answering questions, providing information and ideally setting an appointment for a visit to the store
• Manage the follow-up with e-leads to assist them as needed through their research phase until ready for a vehicle purchase
• Ensure Customers are transitioned effectively from phone and internet contact to their in-store experience
• Managing the negotiation process with Sales Associates ensuring that customers understand their vehicle purchase options and pricing
• Appraising vehicles for trade
• Managing all three areas of customer traffic: Showroom, E-Commerce, and Phones
• Partnering with General Manager and/or General Sales Manager to plan and manage new and used vehicle inventory
• Assisting in managing controllable expense elements for the New and Used Vehicle Departments
• Analyzing the business to determine shortfalls and developing action plans to improve performance

How will I know if I am successful?

• # The performance of a Sales Manager is measured by achieving:
• Targeted e-lead conversions to appointments
• Targeted unit sales and gross profit
• Targeted Associate retention
• Targeted Customer Satisfaction Index

What are the requirements for this job?

• High School diploma or equivalent
• Proven success in eCommerce automotive sales
• Proven leadership ability to mentor and train others
• Ability to set and achieve targeted goals
• Ability to drive an exceptional Customer experience
• Demonstrated communication and interpersonal skills
• Organization and follow-up skills
• Experience and desire to work with technology
• Valid in-state driver’s license and have and maintain an acceptable, safe driving record

What are the opportunities for career growth?

• Our Sales Managers have a few options for career growth and development after success in this role. Opportunities may include:
• Used Vehicle Manager
• Financial Services Director

Exciting Benefits and Perks Await You:

• Competitive compensation and 401k matching
• Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
• Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
• Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide

AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.