Sales Manager-eCommerce/Phone

AutoNation; Costa Mesa (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

An established industry player in automotive retail is seeking a dynamic leader to drive sales and enhance customer experiences. This role involves setting clear goals for the sales team, managing daily operations, and ensuring exceptional service delivery. With a strong focus on eCommerce and customer engagement, you will lead a motivated team while contributing to a culture of innovation and positive change. The position offers a competitive commission-based compensation structure, making it an exciting opportunity for those passionate about the automotive industry and customer satisfaction.

Benefits

Competitive pay and 401k matching

Health, dental, and vision insurance

Employee discounts on vehicles

Participation in DRVPNK initiative

Qualifications

• Proven success in eCommerce automotive sales.
• Strong leadership skills to mentor and train others.
• Ability to deliver an exceptional Customer experience.

Responsibilities

• Leading the sales team to achieve targeted performance in vehicle sales.
• Managing customer traffic in Showroom, E-Commerce, and Phones.
• Driving business through active involvement in daily operations.

Skills

eCommerce automotive sales

Leadership skills

Customer experience

Communication skills

Organization skills

Education

High School diploma or equivalent

Tools

Technology

Job description

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide and a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and communities we serve.

Are you ready to be part of something big?

What are the day-to-day responsibilities?

1. Leading yourself and the team in support of AutoNation’s Vision and Mission.
2. Setting clear vision and goals for the sales team to achieve targeted performance in vehicle sales and profit.
3. Engaging and motivating the team to meet key goals and follow AutoNation best practices.
4. Driving business through active involvement in daily operations.
5. Ensuring timely handling of e-leads, answering questions, providing information, and setting appointments.
6. Managing follow-up with e-leads through their research phase until purchase.
7. Transitioning customers effectively from online contact to in-store experience.
8. Managing negotiations with Sales Associates, ensuring customers understand their purchase options and pricing.
9. Appraising trade-in vehicles.
10. Managing customer traffic in Showroom, E-Commerce, and Phones.
11. Partnering with General Manager/General Sales Manager for inventory planning.
12. Assisting in managing controllable expenses for the Vehicle Departments.
13. Analyzing business performance and developing improvement action plans.

How will I know if I am successful?

• Achieving targeted e-lead conversions to appointments.
• Meeting unit sales and gross profit targets.
• Retaining associates as targeted.
• Achieving Customer Satisfaction Index goals.

What are the requirements for this job?

• High School diploma or equivalent.
• Proven success in eCommerce automotive sales.
• Leadership skills to mentor and train others.
• Ability to set and meet goals.
• Ability to deliver an exceptional Customer experience.
• Strong communication and interpersonal skills.
• Organization and follow-up skills.
• Experience and interest in working with technology.
• Valid driver’s license with a safe driving record.

What are the opportunities for career growth?

• Potential advancement to Used Vehicle Manager or Financial Services Director.

This position offers commission-based compensation, averaging $10,000-$15,000 per month.

Benefits and Perks:

• Competitive pay and 401k matching.
• Health, dental, vision insurance, and maternity benefits.
• Employee discounts on vehicles, services, parts, and accessories.
• Access to deals through YouDecide.
• Participation in our DRVPNK initiative supporting cancer research and charities nationwide.

AutoNation values diversity, equity, and inclusion, welcoming candidates from all backgrounds. We encourage those who are passionate about making a positive impact to apply, even if not all requirements are met. Join us and contribute to our innovative, team-oriented culture committed to positive change.