Sales Manager

La-Z-Boy; Village of Farmingdale (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

La-Z-Boy Incorporated in New York seeks a Sales Manager to lead store sales, coach a high‑performing team, and build lasting customer relationships.

This role drives store performance, customer experience, and revenue growth with training and uncapped earning opportunities based on sales results. The position may require evenings and weekends to meet business needs.

Qualifications

• 1-3 years in a retail sales emphasis.
• High school diploma or GED required.
• Proficiency in Microsoft Office 365 and basic financial understanding.

Responsibilities

• Achieve or surpass store and individual sales goals and metrics.
• Promote In-home design program and brand initiatives.
• Coach and develop sales teams to improve techniques and performance.
• Deliver exceptional customer service and build long-term relationships.

Skills

Sales leadership

Coaching

Customer relationships

Team management

Education

High School or GED Equivalent

Tools

Microsoft Office 365

Job description

Comfort starts with our 10,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives, in our homes, work and communities. We foster an inclusive environment while honoring a legacy built on family, where everyone can be themselves.

If you are ready to join an industry leading organization where our people are the most important asset, and innovation propels us into the future, you're ready to take your seat at La-Z-Boy Incorporated.

WE BELIEVE IN THE TRANSFORMATIONAL POWER OF COMFORT!

Job Summary:

Lead. Sell. Earn.

Are you a driven sales leader who knows how to motivate a team, build customer relationships, and deliver results? Join La-Z-Boy as a Sales Manager and take the lead in driving store sales while developing a high-performing sales team.

This is an opportunity for a results-driven leader to make a direct impact on store performance, team development, customer experience, and revenue growth. We provide the training and tools you need to succeed, while giving you an uncapped-earning opportunity based on your sales performance.

Job Description:

KEY RESPONSIBILITIES (other duties as assigned):

Process:

• Achieve or surpass store and individual sales goals, annual operating benchmarks, and personal objectives.
• Promote In-home design program.
• Champion and role model the selling process by overseeing the interaction on sales floor and evaluating team performance.

People:

• Provide coaching, training, and support to sales teams to improve sales techniques, strategies, and overall performance.
• Ensure staff deliver exceptional customer service, building long-term relationships that enhance customer loyalty and satisfaction.
• Build a motivated and cohesive team by recognizing achievements, addressing concerns, and promoting a culture that aligns with the company values.
• Recruit, train, and mentor staff to ensure they meet sales targets while fostering a positive work environment.

Brand Advocacy:

• Ensure the store and team consistently reflect the company's brand image, values, and customer experience standards.
• Champion the delivery of a branded customer experience, ensuring that the store layout, product presentation, and employee interactions align with brand guidelines.
• Support company-wide marketing initiatives and promotions, ensuring they are executed correctly and in line with the brand's positioning.

Operations:

• Resolve customer concerns and other issues that may interfere with efficient sales operations.
• Support planning and executing sales promotion and events.
• Collaborate with support teams to ensure flawless execution of operational excellence.
• Ensure proper execution of all existing and new systems and administrative procedures.
• Uphold brand visual standards in the store by ensuring cleanliness in employee and customer areas.

SCOPE & IMPACT:

This position holds significant influence over the store's financial health, team morale and development, operational efficiency, and the overall customer experience and reputation in the community. This position reports to the Store Manager of the assigned location with indirect influence of sales team.

MINIMUM REQUIREMENTS:

• Education: High School or GED Equivalent
• Experience: 1-3 years in a business unit with a retail sales emphasis.
• Skills: Proficient in Microsoft Office 365, financial understanding, adept interpersonal communication, analytical abilities, goal orientation, team management, and customer service.
• Other: Ability to work the schedule and hours dictated by business needs, to include evenings, weekends, and holidays

PREFERRED REQUIREMENTS:

• Experience managing in a retail environment with a strong focus on sales.
• Strong business acumen
• Advanced interpersonal skills, communication skills & experience in building effective relationships.

SUPERVISORY RESPONSIBILITIES: none

PHYSICAL DEMANDS/WORK ENVIRONMENT:

• Ability to lift and/or carry up to 50 pounds.
• Ability to stand for long periods of time.
• Nearly continuous use of repetitive hand motions, hearing and listening.
• Often required to sit, walk, bend and stoop
• Subject to inside environmental conditions
• Ability to pass background and drug screen.

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the incumbent for this job. Duties, responsibilities and activities may change at any time with or without notice.

At La-Z-Boy, we prioritize clear communication and reward outstanding talent! We invite you to explore the exciting opportunities available. To help you make an informed decision, we're sharing key information about our pay practices.

What You Can Expect:

• Training Pay: $20 per hour for 2-6 weeks (no commission)
• Average Earning Potential After Training: $70,000 - $90,000+ (inclusive of base, commission and bonus)
• The company will not pay less than state/local minimum wage requirements