Sales Manager

Kalahari Resorts LLC; United States; On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

401(k) matching

Paid time off

Health, dental, and vision coverage

Employee discounts

Job summary

Kalahari Resorts & Conventions is seeking a Sales Manager for our Virginia resort to solicit, develop, and maintain group accounts across market segments. You will pursue SMERF business and government opportunities, understand eVA, and use it as a prospecting tool to grow revenue.

You’ll join a leadership team focused on building strong customer relationships, maximizing opportunities, and delivering extraordinary guest experiences at the Mid-Atlantic premier meetings destination.

Qualifications

• Previous hotel, resort, convention center, hospitality, or related sales experience.
• Strong prospecting, presentation, negotiation, organization, and follow-up skills.
• Ability to work independently while contributing to a sales team.
• Ability to manage multiple accounts, market segments, priorities, and deadlines.
• Experience with group sales, SMERF business, government accounts, Delphi, or a pre-opening environment is preferred.

Responsibilities

• Solicit, develop, and maintain group accounts within assigned market segments.
• Generate new business through prospecting, networking, referrals, site visits, and community involvement
• Monitor eVA for relevant opportunities and proactively prospect government agencies and organizations identified through the platform
• Develop business within the SMERF market as part of the position’s assigned deployment
• Build lasting relationships with meeting planners, government contacts, associations, schools, military groups, religious organizations, and other group leaders.
• Respond to leads, prepare proposals, negotiate agreements, conduct property tours, and guide customers through the sales process.
• Maintain accurate account information, sales activities, production reports, and forecasts in Delphi or a similar CRM.
• Partner with Revenue Management, Convention Services, and resort leadership to maximize opportunities and ensure a seamless customer experience.
• Represent Kalahari at trade shows, industry events, networking functions, and community activities.

Skills

Sales experience

Prospecting

Presentation

Negotiation

Organization

Follow-up

Tools

Delphi CRM

Job description

Description

Help Deliver the Kalahari Experience

At Kalahari Resorts & Conventions, we don’tjust create vacations—we craft unforgettable experiences. Home to America’s Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, andcutting-edgeconvention centers that redefine hospitality.

But we’remore than a resort . As a family-owned company, our Promise is simple: Lead with Love . This means caring deeply for our guests,associates, andcommunities—treating people like family, giving back generously, and creating spaces where everyone feels valued.

Through our partnership with charity:water,we’realso committed to bringing clean water to one million people in Africa.

Kalahari Resorts & Conventions is seeking a Sales Manager for our new Virginia resort. In this role, you’ll solicit, develop, and maintain group accounts within assigned market segments through direct sales efforts while helping the resort achieve and exceed its revenue goals.

As part of your deployment, you’ll pursue SMERF business—including social, military, educational, religious, and fraternal groups—as well as government opportunities. You’ll be expected to understand eVA, Virginia’s electronic procurement system, and use it as an active prospecting tool to identify and pursue potential business.

As part of our leadership team, you’llembody our Promise to Lead with Love —guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. You’ll join a talented, results-driven team focused on building strong customer relationships and establishing Kalahari Virginia as a premier meetings and group destination throughout the Mid-Atlantic.

Salar y - $60,000 - $85,000 + Bonus Eligible:

• UNCAPPED INCENTIVE PLAN!
• Potential to earn over 200% of your salary in sales incentives in your first year
• Incentives based on production, percentage to goal, and longevity with Kalahari Resorts & Conventions
• The more you sell, the more you earn!

Key Responsibilities

• Solicit, develop, and maintain group accounts within assigned market segments.
• Generate new business through prospecting, networking, referrals, site visits, and community involvement
• Monitor eVA for relevant opportunities and proactively prospect government agencies and organizations identified through the platform
• Develop business within the SMERF market as part of the position’s assigned deployment
• Build lasting relationships with meeting planners, government contacts, associations, schools, military groups, religious organizations, and other group leaders.
• Respond to leads, prepare proposals, negotiate agreements, conduct property tours, and guide customers through the sales process.
• Maintain accurate account information, sales activities, production reports, and forecasts in Delphi or a similar CRM.
• Partner with Revenue Management, Convention Services, and resort leadership to maximize opportunities and ensure a seamless customer experience.
• Represent Kalahari at trade shows, industry events, networking functions, and community activities.

What We’reLooking For

• Previous hotel, resort, convention center, hospitality, or related sales experience.
• Working knowledge of eVA and the ability to identify and prospect appropriate opportunities through the platform.
• Demonstrated success developing relationships and generating new business.
• Strong prospecting, presentation, negotiation, organization, and follow-up skills.
• The ability to work independently while contributing to a collaborative sales team.
• The ability to manage multiple accounts, market segments, priorities, and deadlines.
• Experience with group sales, SMERF business, government accounts, Delphi, or a pre-opening environment is preferred.

A Sampling of Our Benefits

Our team enjoys a comprehensive benefits package, including:

• Career growth opportunities with promotion from within
• 401(k) matching, paid time off, and holiday compensation
• Health, dental, and vision coverage for full‑time associates
• Employee appreciation events, discounts, and perksat all resorts
• Education assistanceprograms to help advance your career

Be Part of Something Extraordinary

At Kalahari, we believe the best leaders Lead with Love —because love builds trust, inspires growth, and creates experiences that last a lifetime.That’swhywe’reproud to be recognized by Forbes as one of America’s Best Midsize Employers, America’s Best Employers for Women, and by USA TODAY as the #1

Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you’redelivering guest service, crafting memorable meals, or leading a team, your work makes a real impact.

| Wisconsin Dells ,WI|Sandusky,OH|Pocono Manor, PA|Round Rock, TX|Spotsylvania County, VA|

Kalahari Resorts & Conventions is an Equal Opportunity Employer.

Wisconsin Dells - 608-254-5466 ext. 42123

Pennsylvania - 570-580-6000 ext. 21077

Texas - 512-582-4765

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