Sales Manager

TPi Arcade, LLC; Town of Arcade (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

TPi Arcade, LLC is seeking a Sales Manager to lead the Sales and Marketing Department, drive revenue growth, and deliver outstanding customer experience in a manufacturing setting.

You will analyze sales data, manage quotes and orders, forecast targets, and collaborate with independent reps and customers to expand markets while maintaining margins. This role requires strong communication and leadership in a fast-paced environment in New York.

Qualifications

• Bachelor's degree in a related field or equivalent plus 3–5 years in industrial sales or manufacturing.
• Strong written and verbal communication with customers and reps.
• Proficient with spreadsheets, ERP systems, and MS Outlook.
• Ability to maintain quotes and margins.
• Experience coordinating with independent sales reps and customers.

Responsibilities

• Review and analyze sales and operational records to project sales and targets.
• Serve as primary contact for customers and reps, managing RFQs, orders, and production scheduling.
• Prepare accurate, timely quotations and responses.
• Follow up on quotes with reps, technical sales manager, and customers.
• Participate in sales meetings with reps and customers.
• Interface with customers on concerns and engage in consultative selling.
• Provide timely feedback to sales personnel on expectations and performance.
• Forecast sales and budget for Sales & Marketing Department.
• Coordinate with vendors on schedules for castings, machining, tooling, and outside services.
• Coordinate trade show activities with the technical sales manager.
• Participate in monthly closing strategy.
• Develop strategy for presentation and selling the quote.
• Coordinate engineering meetings between technical sales, customer and TPi reps, as needed.
• Job close-outs and financial evaluation.
• Perform other duties as assigned by Manager.

Skills

Sales forecasting

Customer communication

Strategic selling

Data analysis

Education

Bachelor's degree

Tools

ERP system

MS Outlook

Excel

Job description

The Sales Manager is responsible for leading and overseeing the Sales and Marketing Department, ensuring the delivery of exceptional customer experience while driving sales growth and business development.

PRIMARY RESPONSIBILITIES

• Review and analyze sales and operational records and reports; use data to project sales, determine profitability and targets, and identify potential new markets and/or customers.
• Serve as the primary point of contact for customers and sales representatives, managing requests for quotations, order entry, and production scheduling while ensuring clear communication and timely follow-up.
• Responsible for accurate, timely quotations and customer service responses.
• Follow up on quotes with independent sales representatives, technical sales manager and customers.
• Work with and actively participate in independent sales representative and customer meetings.
• Interface with customers on their concerns and engage in consultative selling.
• Provide accurate, timely feedback to internal and external sales personnel regarding expectations, performance levels and achievement of these levels.
• Forecast sales and budget for Sales & Marketing Department.
• Work with vendors to monitor schedules for patterns, castings, machining, tooling, outside services.
• Coordinate trade show activities with the technical sales manager
• Participate in monthly closing strategy.
• Engage in developing strategy for presentation and selling the quote.
• Coordinate engineering meetings between technical sales, customer and TPi sales reps, as needed.
• Job close-outs and financial evaluation.
• Perform other duties as assigned by Manager.

REQUIREMENTS

• Bachelor's degree in a related field or equivalent plus three to five (3 - 5) years of industrial sales, manufacturing or customer service experience, or equivalent.
• Ability to write and verbally communicate in a clear, concise manner with customers and representatives.
• Ability to work on computers (spreadsheet, word processing, ERP system, MS Outlook).
• Hit rate on quotes and maintain margin.
• Independent sales representative and customer satisfaction surveys.
• Quote timeliness.

PHYSICAL ENVIRONMENT

Physical Demands

This position requires extended periods of working in the foundry. Sitting and viewing computer monitor, as well as lifting pushing and pulling of material, as necessary.

Working Conditions

The employee will be exposed to an environment where hearing, eye safety and safety shoes are required.