Sales Manager

Insight Global; Tampa (FL); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Company vehicle

Paid training

Health, dental, and vision insurance

401K with match

PTO

FSA

HSA

Life and AD&D Insurance

Job summary

Insight Global is seeking a Mobile Operations Manager to lead a team of Mobile Operations Technicians at retail partner locations in Tampa, FL. This role blends leadership, customer service and sales with hands‑on technical oversight to deliver an exceptional customer experience.

You will coach 3-4 technicians, train on programming, troubleshooting, and service procedures, drive sales through customer engagement, manage partnerships with retailers, and ensure safety and operational excellence.

Qualifications

• Experience leading a small team of technicians.
• Mechanically inclined with tablet/app familiarity.
• Valid driver's license and clean driving record; pass background check.

Responsibilities

• Lead and develop a 3-4 person Mobile Operations Technician team.
• Train technicians on customer service, sales techniques, procedures, and programming.
• Drive sales through customer engagement and service excellence.
• Resolve escalated customer concerns with positive outcomes.
• Build and maintain relationships with retail partners and customers.
• Educate customers on products, pricing, and solutions.
• Ensure exceptional customer experience and monitor performance metrics.
• Maintain inventory, equipment, and mobile workspace.

Skills

Leadership

Tech-savvy

Mechanically inclined

Driver's license

Job description

Our client is transforming the automotive locksmith industry through cutting‑edge robotics, mobile technology, and exceptional customer experiences. We are seeking a Mobile Operations Manager to lead a team of Mobile Operations Technicians while delivering outstanding customer service, driving sales, and ensuring operational excellence in the field.

This role combines leadership, customer service and sales, and hands‑on technical expertise. The Mobile Operations Manager will oversee a team of 3-4 technicians at retail partner locations, serve as the team's technical expert, and help develop technicians through coaching, training, and ongoing support.

Required Skills & Experience

• Comfortable working with and leading others
• Tech‑savvy with tablets/apps; mechanically inclined
• Valid driver’s license, clean driving record, and ability to pass a background check

What You’ll Do: Leadership, Sales & Customer Experience

• Lead, coach, and develop a team of 3-4 Mobile Operations Technicians.
• Train new and existing technicians on customer service, sales techniques, operational procedures, and automotive key programming.
• Drive team sales performance through customer engagement, relationship‑building, and service excellence.
• Serve as the primary point of contact for escalated customer concerns and ensure positive resolutions.
• Build and maintain strong relationships with retail partners and customers.
• Educate customers on products, services, pricing, and available solutions.
• Ensure technicians consistently deliver an exceptional customer experience.
• Monitor team performance, sales metrics, customer satisfaction, and productivity goals.
• Foster a positive, collaborative, and customer‑focused team culture.

Technical & Operational Leadership

• Train technicians on programming procedures, troubleshooting methods, and quality standards.
• Support technicians with complex programming issues and customer situations.
• Cut, duplicate, clone, and program automotive keys, fobs, and remotes when needed.
• Ensure all completed keys are tested for functionality and accuracy before customer delivery.
• Maintain first‑time‑right quality standards to minimize remakes and customer callbacks.
• Oversee inventory management, equipment maintenance, and mobile workspace organization.
• Ensure vans, tools, machines, tablets, and POS systems remain operational and well‑maintained.
• Monitor inventory levels and coordinate replenishment of keys, remotes, and supplies.
• Ensure compliance with company procedures, safety standards, and operational policies.

What We Offer

• Competitive base salary + uncapped commission opportunities
• Company vehicle and equipment provided
• Paid training and ongoing development
• Career path opportunities
• Health, dental, and vision insurance
• 401K plan with match
• PTO
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Basic Life and AD&D Insurance

Compensation:

$65,000 per year annual salary.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role may include healthcare insurance offerings and paid leave as provided by applicable law.