Sales Manager

The-Penn-Stater-Hotel-; State College (Centre County); On-site; USD 60,000 - 70,000; Full time

Job summary

The Penn Stater Hotel & Conference Center and the Nittany Lion Inn seek a Sales Manager to generate business, maximize revenue, occupancy, and profitability across University, Corporate, Association, Government, and SMERFS market segments.

The role involves identifying and contracting group rooms and food and beverage opportunities, managing accounts, and supporting both properties by building strong client relationships and pursuing new opportunities.

Qualifications

• Bachelor's degree in Hospitality Management, Business, Marketing, or related field preferred.
• Two or more years in hotel, hospitality, or group sales.
• Equivalent combination of education and experience may be considered.

Responsibilities

• Prospect for new business and manage weekly, monthly, quarterly revenue goals.
• Develop and maintain relationships with assigned accounts and expand portfolio.
• Prepare contracts, proposals, and post-event follow-up.
• Collaborate with Conference Services and operations to ensure successful events.

Skills

Sales & account management

Relationship building

Customer service

Negotiation

CRM familiarity

Education

Bachelor's degree in Hospitality Management

Two+ years in hotel or group sales

Industry certifications preferred

Tools

CRM systems

Microsoft Office

Job description

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Category Hospitality

PAY RANGE: $60,000-$70,000 depending on experience

Summary

The Sales Manager is responsible for generating business that maximizes revenue, occupancy, and profitability for The Penn Stater Hotel & Conference Center and the Nittany Lion Inn. The pre-defined group market segments are University, Corporate, Association, Government, and SMERFS (Social, Military, Educational, Religious, Fraternal, Sports). The Sales Manager will be assigned specific market segment(s) in which to work and identify and contract group rooms and food and beverage business. This position has dual responsibility for supporting the sales efforts of both properties by developing new business opportunities, cultivating and maintaining strong client relationships, and managing assigned accounts. Working closely with hotel leadership and operational departments, the Sales Manager delivers exceptional client experiences while achieving established revenue goals through proactive sales activities, strategic account management, and market development.

Essential Duties and Responsibilities

Guest Service

• Maintains guest service as the driving philosophy of the operation.
• Demonstrates a commitment to delivering exceptional service throughout the sales process and client relationship.
• Develops and maintains strong relationships with clients through responsive communication and professional service.
• Works collaboratively with operational departments to ensure successful execution of group programs and events.
• Supports and promotes Scholar Hotels' service culture and brand standards.

Business Development & Revenue Generation

• Generate new business through prospecting, networking, referrals, outside sales activities, and relationship development to achieve established weekly, monthly, quarterly, and annual revenue goals.
• Develop and maintain strong relationships with assigned accounts while identifying opportunities to expand business, increase market share, and maximize long-term revenue across both properties.
• Promote and represent both properties, recommending the property that best meets each client's needs while maximizing overall portfolio revenue, occupancy, and profitability.

Account & Client Management

• Manage assigned accounts throughout the entire sales cycle, including prospecting, client meetings, property tours, proposals, contract negotiations, and post-event follow-up to ensure exceptional client experiences.
• Serve as the primary point of contact for assigned clients, providing responsive communication, resolving concerns, and building long-term business relationships.
• Collaborate with Conference Services and hotel operations to ensure seamless execution of group programs and events that meet or exceed client expectations.

Collaboration & Teamwork

• Work collaboratively with fellow Sales Managers to achieve shared sales goals, exchange leads and market intelligence, assist with account coverage, and support business opportunities across both hotels.
• Foster a culture of teamwork by sharing knowledge, supporting colleagues during vacations and peak business periods, and contributing to the overall success of the sales team.
• Partner with Conference Services, Food & Beverage, and Guest Services to maximize hotel performance and deliver exceptional guest experiences.

Planning & Administration

• Maintain accurate account information, sales activities, forecasts, pipeline reports, contracts, and client communications within the company's approved CRM and sales management systems.
• Prepare sales reports, activity summaries, revenue forecasts, and other documentation for the Director of Sales.
• Monitor market trends, competitor activity, and customer demand to identify opportunities and recommend strategies that strengthen the competitive position of both properties.
• Assist with contract administration as needed while ensuring accurate and timely documentation.

Professional Responsibilities

• Represent Scholar Hotels at trade shows, networking events, industry associations, community organizations, and other business development activities.
• Maintain regular attendance, comply with company policies, brand standards, and safety regulations, and always maintain a professional appearance.
• Perform other duties and special projects as assigned.

Position Requirements

QUALIFICATIONS

• Strong sales, relationship management, customer service, organizational, and time management skills with the ability to manage multiple priorities effectively.
• Demonstrated ability to build collaborative relationships, contribute to a high-performing sales team, and foster a culture of shared accountability and mutual success.
• Strong attention to detail, professionalism, and the ability to represent Scholar Hotels positively in all interactions with clients, guests, and team members.

EDUCATION and/or EXPERIENCE

• Bachelor's degree in Hospitality Management, Business, Marketing, or a related field preferred.
• Two (2) or more years of hotel, hospitality, or group sales experience required.
• An equivalent combination of education, training, and relevant sales experience may be considered in lieu of a degree.

COMMUNICATION & ANALYTICAL SKILLS

• Excellent verbal, written, presentation, and interpersonal communication skills with the ability to communicate effectively with clients, guests, and internal stakeholders.
• Ability to prepare professional proposals, contracts, reports, and business correspondence.
• Ability to analyze sales performance, revenue trends, production goals, and market data to support informed business decisions.
• Proficiency in Microsoft Office Suite and experience using CRM and sales management systems.

REASONING ABILITY

• Demonstrate sound judgment and the ability to anticipate challenges, prioritize competing demands, solve problems, and make effective business decisions that support clients, the sales team, and organizational objectives.

CERTIFICATES, LICENSES, REGISTRATIONS

• None required at this time.

PHYSICAL DEMANDS/ WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Able to operate standard office equipment, read printed and electronic materials, and move safely throughout the hotel while performing the essential functions of the position.

Occasionally required to travel between assigned properties, client meetings, industry events and other business-related activities.

Occasionally required to stoop, kneel or crouch, and lift and/or move up to 30 pounds

About the Organization

Scholar Hotels is an organization that believes in an entrepreneurial culture; where work is more than a job, it's a lifestyle. Employees work more as a team than in most companies; and in some cases, we are even like a family.

Some of the traits

• Treat People with Respect
• We respect, trust, and provide the necessary base for a vibrant and sustainable corporate culture.
• Help Team Members Stay Healthy
• Provide excellent health benefits and encourage wellness through vendor discounts and onsite health assistance.
• Open Doors to Communication
• Create an environment where people can interact with each other, support on another, and recognize each other's effects and achievements. Create positive rewards for positive behavior. Share information so that team members are aware of the direction of the company and are involved in its growth. Offer incentive programs to reward effort and improve quality of life.
• Build Camaraderie
• Make time for people to get to know each other and the company by holding offsite meetings to build team spirit and discuss where the company is heading. Share business plans, and discuss issues and ideas raised by our strategies.

Full-Time/Part-Time Full-Time

Shift Days

Number of Openings

Position Sales Manager

Close Date

Number of Openings 1

Req Number HOS-26-00008

Location Scholar TPS Employer LLC

This position is currently accepting applications.