Sales Manager

Wide World BMW; Latham (NY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical and Dental

401K Plan

Paid time off and vacation

Growth opportunities

Paid Training

Family owned and operated

Long term job security

Job summary

New Country Motor Cars is seeking an experienced Sales Manager to oversee the New and Pre-Owned departments, drive profitability, and enhance customer retention. The role requires strong leadership, market knowledge, and an ethical approach to sales.

As part of the team, you will manage staff, train for a unified sales process, collaborate with eCommerce, and optimize CRM usage to deliver a top-tier customer experience.

Qualifications

• Experience in automotive sales management.
• Ability to lead a diverse sales team.
• Proficiency with CRM systems and MS Office.

Responsibilities

• Achieve monthly sales, gross profit, and expense forecasts for New and Pre-Owned departments.
• Hire, train, and maintain a competent sales team including managers and Sales Leasing Consultants.
• Ensure staff is trained in a uniform sales process and CRM usage.
• Provide guidance and training for all sales staff.
• Merchandise showroom and lot to deliver a Customer First experience.
• Manage New and Pre-Owned inventory and pre-owned vehicle appraisals.
• Review performance with the General Manager and adjust strategies.
• Collaborate with eCommerce to keep online offers current and inventory well displayed.
• Manage and maintain the dealership CRM and train staff to maximize its use.
• Train staff to communicate effectively with customers across platforms.
• Foster ownership mindset to maintain high customer satisfaction.
• Directly manage all demonstration vehicles.

Skills

Sales management

Leadership

CRM knowledge

Interpersonal skills

Negotiation/presentation

Driver's license

Tools

CDK/vAuto Experience

Job description

New Country Motor Cars is a successful, progressive dealership looking for an internet savvy and socially connected Sales Manager. The Sales Manager is responsible for both new and pre-owned vehicle department profitability and total customer retention. The Sales Manager will effectively manage all sales personnel, have a strong knowledge of the market, a strong automotive background, and an in-depth understanding of all sales department financial requirements. A successful Sales Manager must possess a high level of customer relations skills. The Sales Manager is expected to uphold the highest ethical standards in every aspect of the job.

At New Country, our people do whatever it takes to find solutions. We’re building a culture that’s genuinely engaged & dedicated to communities we serve. Our dealerships & employees pride themselves on being deeply involved in local communities, charities, nonprofit organization, and consider it a privilege to serve. With deep roots in the cities and towns where our car dealerships are located, we pride ourselves on a family atmosphere and strong customer bonds.

Benefits

• Medical and Dental
• 401K Plan
• Paid time off and vacation
• Growth opportunities
• Paid Training
• Family owned and operated
• Long term job security

Responsibilities

• Achieve monthly vehicle sales, gross profit, and expense forecasts for both New and Pre-Owned Sales Departments
• Implement actions and strategies to achieve sales and gross profits objectives, Customer Service Objectives, and staffing objectives
• Hire, train, and maintain a competent and qualified sales team including managers and Sales Leasing Consultants
• Ensure staff is adequately trained and prepared to implement a uniform sales process. The General Sales Manager is expected to provide in dealership guidance and training for all sales staff
• Merchandise all elements of the showroom and lot to ensure a “Customer First” experience!
• Manage New and Pre-Owned inventory in accordance with industry best practices and company standards. Including all pre-owned vehicle appraisals
• Meeting as required, with the dealership's General Manager to review performance for each department. Work with the General Manager to provide applicable solutions and strategies to improve metrics
• Work with eCommerce Department to ensure dealership websites are updated regularly and contain timely special offers and inventory is being displayed on the website in the most effective way possible
• Manage and maintain the dealership CRM. Ensure that all staff is trained and utilizing the CRM to maximize its efficiency
• Train all sales staff to effectively communicate with customers in all platforms
• Manage and create a sense of ownership when assisting customers to ensure that a high level of customer satisfaction is obtained at all times
• Directly manage all demonstration vehicles within company policy

Qualifications

• Must have previous Sales Manager automotive management experience
• Ability to work in a team environment and lead a diverse sales team
• Ability to work with a state of the art CRM & MS Office Products
• Strong Interpersonal skills; outgoing personality with expertise at developing relationships
• Excellent appearance, verbal/written communication, strong negotiation/presentation skills
• Demonstrated success with growing sales volume and gross profit
• Valid driver's license
• CDK/vAuto Experience (preferred)

Equal Opportunity

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.