Sales Manager

mymvw; Kaanapali (HI); On-site; USD 75,000 - 110,000; Full time

Job summary

Marriott Vacations Worldwide (MVW) is seeking a Sales Manager to supervise the daily operations of the Sales Gallery Floor and Sales Center. You will ensure proper escalation, maintain product availability, and guide how to present the portfolio to guests, including financing options.

A Culture of Excellence should be cultivated across all operations, and you will interview new Sales Executive candidates. The role emphasizes leadership, effective communication, and the ability to adapt to

Qualifications

• Proven leadership and people-management abilities.
• Strong written and verbal communication skills.
• Ability to read, understand and explain product options and financing.

Responsibilities

• Supervise daily operations of the Sales Gallery/Center.
• Interview and onboard Sales Executives.
• Ensure accurate inventory knowledge and sales strategy for the portfolio.

Skills

Leadership

Communication

Problem Solving

Adaptability

Team Building

Education

High school diploma or GED

Active Real Estate License

Job description

JOB SUMMARY

As Sales Manager at Marriott Vacations Worldwide (MVW), you will be responsible for supervising the daily operational aspects of the Sales Gallery Floor/Sales Center. Determine when issue escalation is required. Monitor the availability of product inventory and make sure Sales Executives have an accurate understanding of what can be sold from the portfolio as well as how it should be sold (e.g., to include financing). Develop, maintain and enhance a Culture of Excellence in all facets of the Sales Gallery/Center operation. Interview new candidates for Sales Executive positions.

JOB REQUIREMENTS

Physical Ability — Perform physical tasks such as moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance. Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period or for an entire work shift.

Work Schedules — Maintain availability to work a fluctuating schedule, based on business needs, which may include days, nights, weekends, and holidays.

Education, Certification, or Licenses Preferred/Required – High school diploma or GED; minimum 2 years’ experience in a similar position. Incumbent is required to maintain an active and in-good standing professional Real Estate License where mandated by law.

Required Qualifications – Proficiency in reading, writing, and communicating verbally in English (additional language may be required in certain locations).

Competencies:

Leadership

• Professional Demeanor - Exhibiting behavioral styles that convey confidence; making a good first impression and representing the organization in alignment with its values.
• Problem Solving and Decision Making - Identifying and understanding issues, problems, and opportunities; obtaining and comparing information from different sources to draw conclusions, develop and evaluate alternatives and solutions and choosing a course of action.
• Communication - Conveying information and ideas to others in a convincing and engaging manner through a variety of methods. Strong public presentation skills.
• Adaptability - Maintaining performance level under pressure or when experiencing changes or challenges in the workplace.

Managing Execution

• Planning and Organizing - Gathering information and resources required to set a plan of action for self and/or others; prioritizing and arranging work requirements to accomplish goals and ensure work is completed.
• Driving for Results - Setting high standards of performance for self and/or others; assuming responsibility for work objectives; initiating, focusing, and monitoring the efforts of self and/or others toward the accomplishment of goals; acting proactively and going beyond what is required.
• Building and Contributing to Teams - Leading and participating as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.

Building Relationships

• Coworker Relationships - Interacting with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
• Customer Relationships - Developing and sustaining relationships based on an understanding of customer needs and actions.
• Fostering Inclusion - Supporting associates with diverse styles, abilities, motivations, and/or cultural perspectives; leveraging personal differences to achieve objectives; and promoting a work environment where all associates are given the opportunity to contribute to their full potential.

Learning and Applying Personal Expertise.

• Applied Learning - Seeking and making the most of learning opportunities to improve performance of self and/or others.
• Technical Acumen - Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
• General Sales Location Operations - Knowledge of the operating principles and practices of sales locations including tour flow management, sales presentation, sales closings, and general operating procedures.
• Business Acumen - Understanding and utilizing business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges
• Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
• Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
• Mathematical Reasoning - The ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
• Writing - Communicating effectively in writing as appropriate for the needs of the audience.
• Work in contact with the public using strong communication and customer service skills.
  

ESSENTIAL FUNCTIONS

Job Specific Tasks

Building Customer Base

• Support development of self-generated business by working existing customer base and local community.
• Evaluate and analyze the book of business for site/sales team to generate more sales, referrals, track escrows, etc.
• Create and monitor the process of assigning Sales Executives to prospective owners/members.

Managing the Sales Experience

• Close sales as appropriate; be the second face for the customer.
• Manage the sales floor to ensure guest tour flow is efficient and conducive to sales presentation discussions and purchase deliberations
• Provide information and answer questions for guests regarding specific topics related to vacation ownership, seasonal travel and financing options.
• Review and approve documentation for a sale.
• Close deals with the signing of paperwork and notarizing contracts.
• Handle any overflow from tour waves.