SALES MANAGER

Huntington Beach Ford; Huntington Beach (CA); Vor Ort; USD 40.000 - 60.000; Vollzeit

Zusammenfassung

Huntington Beach Ford in California is seeking a dedicated Sales Associate to ensure customer satisfaction while selling vehicles. You will play a key role in greeting customers, understanding their needs, and guiding them through the sales process.

The ideal candidate will have a high school diploma, communication skills, and a professional appearance. Working hours will include evenings and weekends to engage effectively with customers and maximize sales opportunities.

Qualifikationen

• Drivers License and Sales License required.
• Strong ability to communicate and comprehend instructions.
• Experience in customer service and sales is advantageous.

Aufgaben

• Sell vehicles at dealership standards for profit and customer satisfaction.
• Greet and assist customers promptly.
• Conduct sales and follow the outlined process.

Kenntnisse

Excellent communication skills

Ability to read and comprehend instructions

Professional personal appearance

Ausbildung

High school diploma or equivalent

Driver's License

Sales License

Jobbeschreibung

Reports to the Sales Manager

Qualifications

• Education: High school diploma or equivalent.
• Licenses: Driver's License, Sales License.
• Other: Ability to read and comprehend instructions and information; Professional personal appearance; Excellent communication skills; Ability to meet company's production and quality standards.

Physical Requirements

• Surroundings: spend time outdoors in the weather and elements; spend time indoors in air‑conditioned areas.
• Sitting: on a somewhat regular basis 35%
• Standing: on a regular basis 65%
• Walking: on a regular basis
• Bending, twisting and/or stooping: infrequently, on a regular basis
• Kneeling and/or Squatting: infrequently
• Lifting: 25 lbs to 50 lbs, infrequently
• Reaching and/or lifting overhead: infrequently
• Climbing: stairs
• Repetitive hand/finger movement: on a regular basis
• Grasping/grabbing with hands: infrequently
• Pushing and pulling: infrequently

Expectations

General Expectations

• Devote himself/herself to insuring satisfaction to customers.
• Determine management, production and quality requirements by asking questions and listening.
• Attend company meetings as required.
• Maintain a follow‑up system that encourages follow through with assigned projects.
• Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
• Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
• Understand the terminology of the business and keep abreast of technology changes in products and services.
• Know and understand the federal, state and local requirements which govern the company’s business.
• Follow lawful directions from supervisors.
• Understand and follow work rules and procedures.
• Participate in performance management.
• Interact well with others and be a positive influence on employee morale.
• Uphold the company’s non‑disclosure and confidentiality policies and agreements.
• Work evening, weekend and holiday work hours as required.

Job‑Specific Expectations

• Be directly responsible for selling vehicles at dealership gross profit, volume and customer satisfaction standards, as set at the sole discretion of the dealership.
• Coordinate with the sales manager to set and meet new and used sales quotas; meet the profit margin goals for vehicle sales.
• Be polite and friendly and greet customers promptly. Consistently follow the outlined sales process.
• Utilize floor time effectively in meeting the customers needs and soliciting sales.
• Determine each customer’s vehicle needs by asking questions and listening.
• Demonstrate and test drive vehicles.
• Maintain current knowledge and familiarity with new products, features, accessories etc., and their benefits to customers. Maintain an owner follow‑up system that encourages repeat and referral business and contributes to customer satisfaction.
• Understand the terminology of the automobile business and keep abreast of technology changes in the product.
• Perform pre‑delivery inspection and road test before delivery to customer.
• Deliver vehicles to customers after purchase. This process ensures that the customer understands the vehicle’s operating features, warranty and paperwork, and it lays the foundation for customer loyalty.
• Utilize the delivery of any new or used vehicle to create an event that will facilitate customer loyalty to the dealership. Understand equity and values, and be able to explain depreciation to customer.
• Conduct telephone transactions courteously and promptly.
• Utilize a consistent quotation process for purchases, trade‑ins, and vehicle sales.
• Move and arrange display vehicles on showroom and on lot as directed by management.
• Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty.
• Know and understand the federal, state and local laws which govern retail auto sales.
• Attend pertinent training and stay current with sales department concerns and sales techniques.
• Attend sales meetings.