Sales Manager

Bergey's; Harmonville (PA); In loco; USD 70.000 - 95.000; Tempo pieno

Vantaggi offerti da questo lavoro

Vacation and PTO time

401k with profit sharing

Medical, Dental and Vision insurance

Employee Assistant Program

FSA and HSA Plans

Life Insurance

Opportunities for Advancement

Employee Referral Program

Employee Discount

Descrizione del lavoro

Bergey’s Chevrolet- Colmar, PA, is seeking a Sales Manager to lead the Sales department, drive profitability, and ensure excellent customer service. The role requires training and coaching sales associates, monitoring CRM activity, and enforcing the dealership sales process to maximize close ratios.

Responsibilities include conducting regular performance reviews, guiding staff on calls and videos, and coordinating with finance to finalize deals while maintaining compliance and high customer

Competenze

• Valid driver’s license and clean driving record.
• Pre-employment background check and drug test required.

Mansioni

• Trains, motivates, and counsels Sales Associates.
• Monitors performance of Sales team using Vin Solutions reports and Insights.
• Conducts weekly One-on-Ones with Sales staff.
• Ensures CRM tasks are followed and deals are desked per processes.
• Coaches staff on phone calls and customer service.
• Foresees and communicates monthly sales goals; uses sales calculators and reports.
• Collaborates with New Vehicle and Used Vehicle Sales Managers.
• Ensures proper turn-over from sales to finance and accounting.

Conoscenze

Sales management

Team leadership

Customer service

Strumenti

Vin Solutions

Descrizione del lavoro

Bergey’s Inc. is a family-owned business that has been servicing our customers’ needs since 1924. Currently our company has over 50 locations and more than 1,800 team members. Today our family of automobile, truck and tire companies stretch throughout Pennsylvania, Delaware, Maryland, & New Jersey. Visit us at www.bergeys.com to learn more about our company.

We strive to provide an environment for our associates and customers that is welcoming, transparent, and forward thinking. Our employees are our greatest asset. We promote and develop individual strengths, as well as grow our employees personally and professionally. Together we can make a difference.

Benefits

We offer a generous benefit package including:

• Vacation and PTO time
• Paid Holidays
• 401k with profit sharing
• Medical, Dental and Vision insurance.
• Employee Assistant Program
• FSA and HSA Plans
• Life Insurance
• Opportunities for Advancement
• Employee Referral Program
• Employee Discount

Location: Bergey's Chevrolet- Colmar, PA

Summary

Manage the Sales department while striving to maintain key performance indicators related to profitability, customer service and process and compliance regulations; monitors customer activity within the CRM and on the Sales Floor to enable growth and high percentage of close ratio.

Essential Duties

• Trains, motivates, and counsels Sales Associates
• Monitors the performance of all Sales Associates through Vin Solutions utilizing all reports and Insights.
• Completes One on Ones with Sales Associates weekly through Vin Solutions Insights and Co Video dashboards.
• Reviewing Sales telephones call inbound and outbound. Coach Associates regarding calls and customer service.
• Watching Co video’s and giving techniques and coaching to sales Associates regarding these videos.
• Enforce process regarding CRM tasks
• Implement and maintain follow up with Sales Associates on a weekly if not daily basis if team member needs more improvement or assistance.
• Ensure that each customer is greeted as quickly as possible.
• Meet each customer prior to test drive and build relationship with customers.
• Ensure that the Sales Associate follows the sales process and maintains a high customer service process. This should include the path to sales, trade appraisal process and finance paperwork process including compliance process.
• Help Sales Associate close deals and speak to every customer in the showroom prior to moving to finance or leaving the dealership. Thanking each customer for the opportunity and honor to earn their business.
• Forecast aggressive yet realistic monthly goals and objective for each Sales Associate. Utilizing the Sales Calculator and all other tools and reports.
• Communicate with the New Vehicle Sales Manager and Used Vehicle Sales Manager daily regarding deals and team members.
• Desk all deals directly with Sales Associates and if Sales Associates are desking own deals review and make sure deals are being desk as directed following all processes that have been put in place for dealership.
• Prior to deal moving to finance verify that all paperwork is completed and all proof regarding insurance, finance, compliance, and rebates are in the deal.
• Sign off on deal only when all required items are in deal jacket and move deal to finance.
• Work with finance manager to enhance proper turnover for customer.
• Manage the deal process when leaving finance and moving to accounting; verifying that the deal is scanned, and recap is correct.
• Back up New Vehicle Sales Manager on all tasks.
• Back up Used Car Manager on all tasks.
• Be in touch with all other aspects of the sales department; manage and maintain process and relationship between BDC and Sales Team.
• Meet all OEM goals along with Bergey’s goal for Sales that are established daily, monthly, quarterly and yearly.
• Prepare and Hold Sales meetings and training meetings.
• Be a team leader by utilizing all Bergey’s Behaviors. Empower yourself and others in ways that move the needle forward with Integrity, kindness, clarity, and positivity.
• Attends managers’ meetings.
• Maintains professional appearance.
• Other tasks as assigned.

Requirements

• Valid Driver's License
• Successful completion of pre-employment background checks and drug test

Bergey's is an Equal Opportunity Employer.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.