Sales Manager

Rehab Medical; City of Albany (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

Rehab Medical, Inc. in Albany, NY is seeking a results-driven Sales Manager to lead our local sales team, drive referral relationships, and grow market share in complex rehab technology. You will mentor Sales Reps, PCRs, and ATP support while ensuring top-tier patient care and regulatory adherence.

This role emphasizes coaching through in-services, effective territory coverage, and a culture of accountability, collaboration, and customer service excellence.

Qualifications

• Bachelor's Degree or Higher in Business, Business Administration, or related field
• Comparable record of sales leadership experience required
• At least three years of sales experience required

Responsibilities

• Oversee Sales Rep activity using SP
• Conduct weekly or monthly 1-on-1 meetings, depending on quota performance
• Routing: Ensuring effective planning and territory coverage
• Activity Metrics: Monitoring calls, visits, and overall productivity
• In-Service Metrics: Tracking and ensuring target in-service numbers are met
• Attend in-services with Sales Representatives to provide training, leadership, and support
• Minimum 3 in-services per week requirement, until the office meets plan
• Ensure PCRs communicate promptly and consistently with patients
• Oversee paperwork processes to ensure documentation is completed and submitted on time
• Oversee ATP Support works closely with Sales Reps and PCR
• Open Territory Coverage: Manage open or vacant territories until a new Sales Representative is hired
• Foster Positive Team Culture: promote resilience, celebrate wins, and maintain ethics

Skills

Sales leadership

Team management

Customer relationships

Education

Bachelor's degree or higher in Business

Sales leadership experience

Three years of sales experience

Job description

About Us

Rehab Medical is on a mission to transform lives through innovative custom mobility solutions. As one of the nation's leading providers of complex rehab technology (CRT), we've empowered over 250,000 people to regain their independence over our 20-year history. Headquartered in Indianapolis Indiana, our award-winning company is recognized for its commitment to growth, ethics, and making a difference. Join our team and become part of a company that values your impact as much as the lives we improve every day.

We hire based on attitude, aptitude, and a drive to succeed, qualities that have awarded us one of Indiana's top places to work. We're looking to bring someone on to our dynamic Sales Team to help us to improve the lives of our patients.

Summary

Sales Manager supports and drives the success of the sales team within a local market by leading key referral initiatives, managing performance, supporting administrative processes, and fostering a positive, high-performing team culture.

Key Responsibilities

Manage Sales Representative Activity

Oversee Sales Rep activity using SP.

• Conduct weekly or monthly 1-on-1 meetings, depending on quota performance.
• Areas of oversight include:
• Routing: Ensuring effective planning and territory coverage.
• Activity Metrics: Monitoring calls, visits, and overall productivity.
• In-Service Metrics: Tracking and ensuring target in-service numbers are met.

Support Sales Representatives through In-Services

Attend in-services with Sales Representatives to provide training, leadership, and support.

• Once strong referral relationships are established through in-services; Sales Reps are able to maintain
• Partnering with Sales Representatives to win top accounts helps build a culture of teamwork and success.
• Minimum 3 in-services per week requirement, until the office meets plan (tier 3), allows for correct support needed to achieve plan.

Manage Patient Care Representatives (PCRs)

• Ensure PCRs communicate promptly and consistently with patients.
• Oversee paperwork processes to ensure all documentation is completed and submitted on time
• PCRs support Sales Representatives by handling administrative and documentation tasks, allowing Sales Reps to focus on building relationships and generating referrals.

Manage ATP Support

Ensure ATP Support works closely with Sales Reps and PCR to make sure patient gets correct mobility equipment while providing top service.

Open Territory Coverage

Manage open or vacant territories until a new Sales Representative is hired and/or performance reaches 7-point territory standards.

• By handling new or "troubled" territories, the Sales Manager helps ensure a smooth transition and sets new Sales Reps up for success.

Foster Positive Team Culture

Bring consistent positive energy to the Sales Team, regardless of challenges.

• Promote a "No Failure Attitude" - Sales Managers set the tone for resilience and success.
• Celebrating wins regularly to reinforce a culture of achievement
• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Planning/Organizing - Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Dependability - Follows instructions, responds to leadership direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Education

• Bachelor's Degree or Higher in Business, Business Administration, or related field
• Comparable record of sales leadership experience required.
• At least three years of sales experience required.