Sales Manager

INFINITY; Cedar Rapids (IA); On-site; USD 90,000 - 140,000; Full time

Job summary

Infinity is seeking a seasoned Sales Manager to develop and implement outbound sales strategies, lead a team of representatives, and drive client success within our contact center.

You will use data analytics to monitor performance, report insights to senior management, and collaborate across departments to align initiatives with business goals. This role demands strong leadership, strategic thinking, and a proven track record in B2B sales within the BPO/contact center space.

Qualifications

• 3+ years in B2B sales management in BPO/contact center.
• Proven ability to lead and motivate a sales team to targets.
• Strong data analysis to drive decisions.
• Excellent verbal and written communication with clients and stakeholders.
• Bachelor’s degree in Business/Marketing or related field preferred.
• Relentless drive to achieve results and outperform competitors.
• Ability to leverage data to guide strategy and improve performance.
• Flexibility to adjust strategies in a dynamic market.

Responsibilities

• Develop and implement outbound sales strategies to meet revenue targets.
• Lead, mentor, and manage a team of outbound sales reps.
• Build strong client partnerships and ensure alignment with client goals.
• Monitor sales performance using KPIs, dashboards, and reports.
• Collaborate with other departments to support sales initiatives.
• Provide regular coaching, training, and development.
• Ensure quality and compliance through regular call monitoring.
• Set clear performance goals and hold reps accountable.
• Identify inefficiencies and implement improvements to increase revenue.
• Address team challenges and maintain a high-energy work environment.

Skills

B2B sales management

Team leadership

Data analysis

Client communication

Strategic selling

BPO exposure

Education

Bachelor’s degree (preferred)

Job description

About this position

Description:

• Develop and Implement Sales Strategies: Create and execute effective outbound sales strategies to achieve and exceed revenue targets.
• Team Leadership: Lead, mentor, and manage a team of outbound sales representatives, fostering a high-performance culture.
• Client Success: Build strong partnerships with clients, ensuring our contact center aligns with their goals and delivers measurable outcomes. Collaborate closely with clients to optimize sales strategies, improve conversion rates, and drive mutual success.
• Performance Monitoring: Utilize data analytics to monitor sales performance, providing regular reports and insights to senior management.
• Collaboration: Work closely with other departments to ensure alignment and support for sales initiatives.

Requirements

Ideal Candidate & Qualifications:

• Minimum of 3 years in B2B sales management, with a proven track record in the BPO or call center/contact center industry.
• Demonstrated ability to lead and motivate a sales team to achieve and surpass targets.
• Strong data analysis skills to assess sales performance and inform strategic decisions.
• Excellent verbal and written communication skills, with the ability to present effectively to clients and internal stakeholders.
• Bachelor’s degree in Business, Marketing, or a related field is preferred
• A relentless drive to achieve results and meet objectives.
• A strong desire to outperform competitors and be a leader in the industry.
• Ability to leverage data to guide strategy and improve performance.
• Flexibility to adjust strategies in a dynamic market environment.

Supervisory Duties

• Team Oversight: Supervise and manage a team of outbound B2B sales representatives, ensuring performance expectations are met or exceeded.
• Coaching & Development: Provide regular coaching, training, and professional development opportunities to enhance team skills and sales effectiveness.
• Performance Monitoring: Track individual and team performance using KPIs, dashboards, and reports; implement corrective actions as needed.
• Quality Assurance: Ensure sales processes align with company standards and compliance guidelines through regular call monitoring and feedback sessions.
• Goal Setting & Accountability: Establish clear performance goals for sales representatives and hold them accountable for achieving results.
• Process Improvement: Identify inefficiencies in outbound sales workflows and implement improvements to increase productivity and revenue.
• Conflict Resolution: Address team challenges, resolve conflicts, and foster a positive, high-energy work environment.
• Collaboration with Leadership: Partner with senior management to align team goals with overall business objectives and contribute to strategic planning.
• Motivation & Engagement: Foster a competitive, high-performance culture that encourages collaboration, innovation, and continuous improvement.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Ability to lift up to 10 pounds, if necessary.

Salary Information

Share this Job: