Sales & Logistics Specialist

Heaviside Industries, Inc.; California; On-site; USD 60,000 - 90,000; Full time

Job summary

Heaviside Industries, Inc. is seeking a Sales & Logistics Specialist in Los Angeles to own the full order lifecycle from initial quote through final shipment.

You will be the primary contact for customers on quoting and logistics, coordinating with Business Development, Production, and logistics partners. You will handle shipping, quotes, order processing, and production coordination across LA and ITAR-compliant workflows.

Qualifications

• 2+ years in sales support, order management, customer service, or logistics.

Responsibilities

• Own the order lifecycle from quote to shipment.

Skills

Sales support

Order management

Customer service

Quotes & orders

Professional communication

Organizational skills

Attention to detail

Office suite

ERP systems

Self-directed

ITAR compliance

Tools

ERP systems

Google Workspace

Microsoft Office

Job description

ABOUT HEAVISIDE INDUSTRIES

Heaviside Industries builds multi-domain autonomous precision munitions for U.S. and allied special operations and conventional forces. While modern warfare has rapidly evolved with the proliferation of unmanned systems, hyper-precise munitions in contested environments are the future of the battlefield. Economical precision strike capabilities are critical to U.S. and allied war efforts, enabling successful defeat of enemy military assets and infrastructure. Heaviside builds precision munitions designed to operate in GPS-denied and spectrum-jammed battlefields—where traditional systems degrade or fail—without inflated prices or sacrifice to performance.

All engineering and manufacturing is conducted in-house in Heaviside’s Los Angeles, CA headquarters and Oslo, Norway office.

Heaviside is backed by Interlagos, Menlo Ventures, Flume Ventures, Cantos, Anorak Ventures, and Ravelin Ventures.

WHAT YOU WILL DO

As Sales & Logistics Specialist, you will own the order lifecycle from first quote request to final shipment, serving as the primary point of contact for customers on quoting and logistics and the connective tissue between Business Development, Production, and our logistics partners.

Shipping, Logistics & Export Compliance

• Arrange shipping for outgoing orders in step with production completion timelines.
• Obtain and evaluate quotes from freight forwarders and carriers, selecting the most cost-effective option with appropriate cargo insurance coverage.
• Prepare and coordinate all shipping documentation, working with Legal and Compliance to meet applicable export-control and ITAR requirements.
• Communicate shipment status and tracking information to customers.

Quoting & Customer Correspondence

• Receive quote requests from the Business Development team on behalf of prospective and existing customers.
• Prepare, revise, and finalize price quotes in line with BD input and company pricing guidelines.
• Correspond directly with customers throughout the quoting process, answering questions and incorporating requested revisions.
• Maintain clear, professional, and timely communication with customers from initial quote through order fulfillment.

Order Processing

• Enter Purchase Orders (POs) into the company’s ERP / order management system upon receipt.
• Verify every PO against quoted terms, pricing, and specifications before it is released.
• Coordinate with internal stakeholders to confirm order details and production feasibility.

Production Coordination

• Work with the Production team in our Los Angeles facility to confirm timelines, capacity, and order status.
• Track order progress and proactively communicate updates to customers and the BD team.
• Flag delays or issues early and drive them to resolution.

Cross-Functional Communication & Records

• Serve as the liaison between BD, Production, and external logistics partners across the full order lifecycle.
• Maintain organized records of quotes, POs, customer correspondence, and shipping documentation.
• Support the BD team with additional coordination and administrative work as the business scales.

WHAT WE ARE LOOKING FOR

• 2+ years of experience in sales support, order management, customer service, or logistics coordination.
• Hands-on experience preparing quotes, entering orders, or supporting a sales team.
• Excellent written and verbal communication, with a professional, customer-facing demeanor.
• Strong organizational skills and the ability to manage multiple concurrent requests across sales, production, and logistics.
• High attention to detail—accuracy in quotes, PO entry, and shipping documentation is critical.
• Proficiency with Google Workspace or Microsoft Office and comfort working in ERP or order management systems.
• A self-directed owner who can take a request from quote through shipment with minimal oversight.
• U.S. Person as defined by ITAR (22 CFR §120.62).

NICE TO HAVE

• Experience in logistics, freight forwarding, or shipping coordination.
• Familiarity with freight and carrier pricing structures and cargo insurance.
• Experience with export documentation, ITAR, or EAR-controlled shipments.
• Experience in aerospace, defense, government contracting, or advanced manufacturing.
• Experience supporting rapidly growing organizations.

Additional Information:

Compensation bands are determined by role, level, location, and alignment with market data. Individual level and base pay is determined on a case-by-case basis and may vary based on job-related skills, education, experience, technical capabilities and internal equity. In addition to base salary, for full-time hires, you may also be eligible for long-term incentives, in the form of stock options, and access to medical, vision & dental coverage as well as access to a 401(k) retirement plan.

To conform to U.S. Government export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here: https://www.pmddtc.state.gov/?id=ddtc_kb_article_page&sys_id=24d528fddbfc930044f9ff621f961987