Sales Learning & Development Business Partner

Crescent Electric Supply Company; Northern (KY); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Company-paid holidays

Life insurance

Disability insurance

Job summary

Crescent Electric Supply Company seeks a Sales Learning & Development Business Partner to design and deploy enterprise-wide sales training. You will lead curriculum development for Branch Manager, Inside and Counter Sales, and integrate with Workday LMS while staying current on sales processes and customer service excellence.

You will mentor new staff, track onboarding milestones, and work with leaders to close training gaps.

Qualifications

• Bachelor’s degree in Business, Communication, Education, or other related field; or 4 years of related experience in lieu of Bachelor's degree.
• Valid driver's license.
• Knowledge of workplace safety practices.
• Experience in a distribution order entry role with good product knowledge of the electrical industry.
• Proven experience in Workday HCM a plus.
• Experience in training and developing employees, including using content creation tools such as Camtasia, Articulate, or Adobe Captivate.
• Ability and willingness to travel up to 50% of the time to support branch training needs and various projects.
• Experience in Solar Eclipse and/or Salesforce.

Responsibilities

• Lead content creation and training program deployment by collaborating with leadership and subject matter experts for Branch Manager, Inside Sales, and Counter Sales roles.
• Create, test, and maintain related training curriculum and content for Workday Learning Management (LMS) system.
• Gain and maintain Eclipse and sales technical skills to serve as a subject matter expert for the field and various learning programs.
• Understand and train on the end-to-end sales processes at Crescent Electric, with a strong focus on creating strong customer service experiences.
• Provide on-the-job training for Branch sales staff, ranging from Branch Manager to Counter to Inside Sales.
• Monitor and track training to ensure employees meet onboarding milestones.
• Work with subject matter experts to ensure training and Crescent Electric Training Guide (CETG) content is accurate and up-to-date.
• Measure effectiveness of delivered programs and work with key stakeholders to drive change and meet organizational goals.
• Strive to ensure training programs are engaging and encourage employee retention.
• Create and innovate materials as needed to drive organizational objectives.

Skills

LMS deployment

Workday

Salesforce

Camtasia

Articulate

Adobe Captivate

Training

Communication

Travel 50%

Customer service

Education

Bachelor’s degree or 4 years experience

Workplace safety knowledge

Tools

Workday LMS

Camtasia

Articulate

Adobe Captivate

Salesforce

Job description

As a Sales Learning & Development Business Partner at Crescent Electric Supply Company, you will facilitate and provide training for new and existing employees in various customer sales roles, primarily Branch Manager, Inside and Counter sales. You will provide on-the-job training, mentorship, and support for new employees in these roles. You will also prioritize creating and deploying enterprise-wide programs to create a standard sales and customer service environment and partners with Sales leadership to address evolving training gaps among branch sales staff.

Primary Duties:

• Lead content creation and training program deployment by collaborating with leadership and subject matter experts for Branch Manager, Inside Sales, and Counter Sales roles.
• Create, test, and maintain related training curriculum and content for Workday Learning Management (LMS) system.
• Gain and maintain Eclipse and sales technical skills to serve as a subject matter expert for the field and various learning programs.
• Understand and train on the end-to-end sales processes at Crescent Electric, with a strong focus on creating strong customer service experiences.
• Provide on-the-job training for Branch sales staff, ranging from Branch Manager to Counter to Inside Sales.
• Monitor and track training to ensure employees meet onboarding milestones.
• Work with subject matter experts to ensure training and Crescent Electric Training Guide (CETG) content is accurate and up-to-date.
• Measure effectiveness of delivered programs and work with key stakeholders to drive change and meet organizational goals.
• Strive to ensure training programs are engaging and encourage employee retention.
• Create and innovate materials as needed to drive organizational objectives.

Skills:

• Strong team player who operates with high levels of integrity, trust and respect for the individual.
• Must take an authentic approach to collaboration leading to a collective success across the broader end-to-end organization.
• Individual must possess comprehensive computer skills (i.e. Microsoft Word, Excel, Outlook products) and product knowledge.
• Strong analytical and problem-solving skills.
• Excellent interpersonal and customer service skills.
• Responsive to customer and business requests.
• Outstanding listening and process diagnosing skillsets and an ability to create ethical and effective solutions in a team environment.
• Strong written and verbal communication skills.
• High energy & enthusiasm to establish new approaches to enhance customer experience.

Qualifications:

• Bachelor’s degree in Business, Communication, Education, or other related field; or 4 years of related experience in lieu of Bachelor's degree.
• Valid driver's license.
• Knowledge of workplace safety practices.
• Experience in a distribution order entry role with good product knowledge of the electrical industry.
• Proven experience in Solar Eclipse and/or Salesforce.
• Strong understanding of change management and process improvement practices with the ability to put related principles into action.
• Previous experience conducting training preferred but not required.
• Proven experience in Workday HCM a plus.
• Experience in training and developing employees, including using content creation tools such as Camtasia, Articulate, or Adobe Captivate.
• Ability and willingness to travel up to 50% of the time to support branch training needs and various projects.

Physical Demands:

• Occasionally standing and walking.
• Most of the time sitting, use of hands/fingers, talking/hearing.
• Often reaching with hands/arms.
• Ability to travel up to 50% of the time, with overnight stays, to visit branches, training seminars, off-site meetings, order writer coverage, etc.
• The worker is required to have visual acuity to determine the accuracy, neatness, aesthetics and details of the work assigned.
• May be required to work more than 40 hours per week.

Total Rewards and Benefits

Crescent Electric's compensation package includes an array of top-tier benefit options, including:

• Eligibility for health, and dental, vision coverage, 401(k) plan, and flexible spending accounts, subject to plan terms.
• Eligibility for company-paid benefits such as life insurance, short-term disability, long-term care and Employee Assistance Program, subject to applicable waiting periods.
• Excused Absence time off and Paid Time Off (PTO).
• Company-paid holidays.
• Other benefits for which you may be eligible includes supplemental life insurance, hospital indemnity, and accident and critical illness benefits with cancer coverage.
• Eligibility: Employees are eligible for health, dental, vision, and life insurance benefits on the first of the month following 30 days of employment.
• Employees who are 21 years of age or older will be automatically enrolled in the company’s 401(k) plan once they achieve 90 days of employment.

Family Owned. Culture of Quality. Opportunities to Advance. Crescent is transforming and we are on a mission to power the communities we serve through teamwork and relentless customer focus. We have a vision of uncompromising teamwork committed to becoming the industry leader for our employees, suppliers, and shareholders. At Crescent, you will have the opportunity to develop professionally, grow personally and have the flexibility to balance your life's priorities. Let's serve together. Let's power our communities together. Let's become THE industry leaders...together.

Crescent Electric Supply Company is proudly an Equal Opportunity Employer. Crescent Electric does not discriminate on the basis of age, color, race, national origin, gender, religion, marital status, disability, veteran, military status, sexual identity or expression, sexual orientation or any other basis prohibited by local, state, or federal law. Veterans and military spouses are highly encouraged to apply. We recognize and value the unique strengths of the military community in supporting our mission to serve those who have served. Candidates are subject to pre-employment assessments, Motor Vehicle Record review, criminal background checks, references check, and a post-offer drug screen. Crescent Electric is committed to the full inclusion of all qualified individuals. As part of this commitment, Crescent Electric will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact [e-mail]

Crescent Electric Careers Crescent Electric Supply Company is a nationwide leader in electrical supply distribution and solutions, helping to power and connect communities. We serve those to help keep the lights on, the power going and the data flowing. We are family-owned with a family of brands that includes 140+ branch locations in 28 states, and a growing network of distribution centers. In addition to Crescent Electric, our customers are served by: Stoneway Electric in Washington and Idaho Interstate Electric Supply in Idaho and Oregon National Electric Supply in New Mexico Mesco Electrical Supply in Ohio Womack Electric Supply in Virginia and North Carolina Lowe Electric in Georgia and South Carolina At Crescent Electric, you will work with others who show respect and support for one another. We foster a culture where: We care about our teammates in the same way that we care about our customers. Career development is taken seriously - we strive to provide every team member with the opportunity to grow professionally. Leaders inspire, build trust and empower everyone to achieve their best. Join our team and let’s serve together, power our communities together and become the industry leader together.