Industrial Inside Sales Representative

Crescent Electric Supply Company; Phoenix (AZ); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Health, dental, vision

401(k) plan

Paid time off (PTO)

Company-paid holidays

Job summary

Crescent Electric Supply Company is seeking an Industrial Inside Sales Representative to assist customers with quotations, cost negotiations, order entry, expediting, and follow-up. This role ensures Crescent customers receive a consistently pleasant experience from the Industrial Sales Center.

Primary duties include selling to meet customer needs, handling requests via multiple channels, and using Crescent tools to provide services and quotations.

Qualifications

• Previous inside sales experience required.
• Knowledge of electrical distribution processes and procedures preferred.
• Industry experience with automation is a must.

Responsibilities

• Sell products and services to meet customer needs and grow market share.
• Handle internal and external customer requests via phone, fax, chat, and email to ensure a consistent sales/support experience.
• Provide quotations, cost procurement, order entry, order expediting, follow-up, and cross-referencing using Crescent tools.
• Capture and maintain customer data in Salesforce.com (contacts, accounts, cases, opportunities).
• Provide level 1 technical support within the Industrial Sales territory (project work, troubleshooting).
• Promote Crescent’s Value Added Services to meet customer needs and participate in vendor education.

Skills

Inside sales

Customer service

Electrical distribution

Automation knowledge

Education

One year certificate

Tools

Salesforce.com

Crescent Eclipse

Vendor extranets

World Wide Web / quotations

Job description

As an Industrial Inside Sales Representative at Crescent Electric, you will assist customers with quotations, cost negotiation, order entry, order expediting, and follow-up. In this role, you will ensure that Crescent customers receive a consistently pleasant experience with the Industrial Sales Center.

PRIMARY DUTIES

• Sell products and services to meet customer needs and grow market share.
• Promptly and efficiently handle internal and external customer requests received by phone, fax, chat, and email to ensure a consistent and pleasant sales/support experience.
• Utilize the Crescent Eclipse, vendor extranets, vendor catalogs, and the World Wide Web to provide quotations, cost procurement, order entry, order expediting, follow-up, cross referencing, and general customer service.
• Ensure accurate capture of customer data into Salesforce.com, i.e., contact information, account information, case follow up, sales opportunities.
• Provide level 1 technical support for internal and external customers within the Industrial Sales territory, i.e., project work, cross referencing, and troubleshooting.
• Know and communicate Crescent’s Value Added Services to help meet customer needs.
• Participate in continued education for products and services from strategic Industrial Sales vendors.
• Act as a liaison between sales engineers and customers.
• Assist in driving attendance for our training and technical seminars.
• Proactive outbound calls to sales engineers.
• Assist in maintaining a current Sales Center Reference Library.

EDUCATION AND/OR EXPERIENCE

• One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
• Previous inside sales experience required.
• Knowledge of electrical distribution processes and procedures required.
• Industry working experience with automation a must.

Total Rewards and Benefits

• Eligibility for health, and dental, vision coverage, 401(k) plan, and flexible spending accounts, subject to plan terms.
• Eligibility for company-paid benefits such as life insurance, short-term disability, long-term care, and Employee Assistance Program, subject to applicable waiting periods.
• Excused Absence time off and Paid Time Off (PTO).
• Company-paid holidays.
• Other benefits for which you may be eligible includes supplemental life insurance, hospital indemnity, and accident and critical illness benefits with cancer coverage.
• Eligibility: Employees are eligible for health, dental, vision, and life insurance benefits on the first of the month following 30 days of employment.
• Employees who are 21 years of age or older will be automatically enrolled in the company’s 401(k) plan once they achieve 90 days of employment.

Family Owned. Culture of Quality. Opportunities to Advance. Crescent is transforming and we are on a mission to power the communities we serve through teamwork and relentless customer focus. We have a vision of uncompromising teamwork committed to becoming the industry leader for our employees, suppliers, and shareholders. At Crescent, you will have the opportunity to develop professionally, grow personally and have the flexibility to balance your life's priorities. Let’s serve together. Let’s power our communities together. Let’s become the industry leaders together.

Crescent Electric Supply Company is proudly an Equal Opportunity Employer. Crescent Electric does not discriminate on the basis of age, color, race, national origin, gender, religion, marital status, disability, veteran, military status, sexual identity or expression, sexual orientation, or any other basis prohibited by local, state, or federal law. Veterans and military spouses are highly encouraged to apply. We recognize and value the unique strengths of the military community in supporting our mission to serve those who have served. Candidates are subject to pre-employment assessments, Motor Vehicle Record review, criminal background checks, references check, and a post-offer drug screen. Crescent Electric is committed to the full inclusion of all qualified individuals. As part of this commitment, Crescent Electric will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact [e-mail].

Crescent Electric Careers Crescent Electric Supply Company is a nationwide leader in electrical supply distribution and solutions, helping to power and connect communities. We serve those to help keep the lights on, the power going and the data flowing. We are family-owned with a family of brands that includes 140+ branch locations in 28 states, and a growing network of distribution centers. In addition to Crescent Electric, our customers are served by: Stoneway Electric in Washington and Idaho, Interstate Electric Supply in Idaho and Oregon, National Electric Supply in New Mexico, Mesco Electrical Supply in Ohio, Womack Electric Supply in Virginia and North Carolina, Lowe Electric in Georgia and South Carolina. At Crescent Electric, you will work with others who show respect and support for one another. We foster a culture where: We care about our teammates in the same way that we care about our customers. Career development is taken seriously - we strive to provide every team member with the opportunity to grow professionally. Leaders inspire, build trust and empower everyone to achieve their best. Join our team and let’s serve together, power our communities together and become the industry leader together.