Sales Leader

Norman's Gift Shops, Inc.; Wilkes-Barre Township (Luzerne County); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Flexible Schedule

30% off shopping discount

Incentive contests throughout the year

Job summary

Norman's Gift Shops, Inc. in Wilkes-Barre, PA is seeking a Part Time Sales Leader to drive guest experiences and store performance at Arena Hub Plaza opening Nov 2026.

As a frontline leader, you will model exceptional service, supervise staff, and support the store manager in delivering friendly, efficient service. Applicants will have retail experience with supervisory exposure, a high school diploma or equivalent, and a flexible schedule including evenings and weekends.

Qualifications

• High School diploma or equivalent required.
• Prior retail experience with supervisory exposure.
• Flexible schedule including events, holidays, evenings, and weekends.

Responsibilities

• Infuse CARE culture to drive retail sales and connect with customers.
• Provide supervision and managerial support in absence of store leadership.
• Learn and operate the register efficiently to ensure a positive checkout experience.
• Maintain displays and restock as directed by management.
• Possibly train staff on new products and processes.

Skills

Customer service

Retail leadership

Retail experience

Education

High School diploma/GED or higher

Job description

NORMAN’S, the premiere, and fastest growing employee-owned Hallmark Gold Crown retailer in the East, is seeking a qualified Part Time Sales Leader for our new location at the Arena Hub Plaza, located in Wilkes-Barre, PA, opening mid to late November 2026 . We are in the business of helping people capture their emotions and share them with one another. Our customers entrust us to help them show how much they care, to commemorate their most special occasions, provide comfort through challenging times, and to celebrate the everyday moments in between .

WHAT WE ARE LOOKING FOR:

Our retail teams are driven to reach store goals while delivering a memorable genuine experience to each of our customers. Our Sales Leaders are key contributors in providing a ‘caring team’ atmosphere for our customers. They are most accessible to the consumer to answer all questions and are the primary resource of knowledge on the sales floor. We expect our Sales Leaders to show initiative, be a team player, and exemplify excellence during every aspect of the customer experience.

• Infuse our Customer CARE program into the culture of the store in which you lead by example to drive retail sales by genuinely connecting with the customer, building relationships, and earning her business.
• Belief that the customer always comes first and is the most important individual to our business.
• Meet store specific Crown Rewards program enrollment goals on a consistent basis.
• Assist management in developing and training staff of new products and processes.
• Provide supervision and managerial support in the absence of the store manager and assistant store manager.
• Ability to learn and be efficient with our register system to ensure a positive and pleasant point of sale experience for our customers.
• Utilize outstanding selling skills during customer interactions to build sales and drive customer satisfaction.
• Proactively learn retail product knowledge for all merchandise to use when selling to the customer.
• Maintain and restock displays as directed by store management.
• Perform additional duties as assigned.

BE A PART OF OUR TEAM

Do you like to inspire meaningful relationships and enhance people’s lives? Do you like to celebrate others? Do you take pride in everything you do? If this sounds like something you relate to and you are a highly motivated individual with excellent customer service skills and retail supervisory experience, we definitely need to connect!

Basic Qualifications:

• High School diploma, GED, equivalent or higher .
• Prior retail experience with supervisory exposure.
• Ability to work a flexible schedule that meets the needs of the business, including events, holidays, evenings, and weekends.
• Ability to continuously stand/walk; frequently push/pull; occasionally bend/stoop/crawl/reach above shoulders/kneel; climb a ladder, and carry up to 40 pounds, e.g., fixture parts and cartons.

BENEFITS AND PERKS:

• Flexible Schedule
• A lucrative 30% off shopping discount on merchandise purchased in our stores.
• Incentive contests throughout the year

Norman’s Hallmark is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, pregnancy, national origin, physical or mental disability, genetics, sexual orientation, gender identity, veteran status, or any other legally protected status.