Sales Leader

EXPRESS; Fort Lauderdale (FL); On-site; USD 30,000 - 45,000; Part time

Benefits offered by this job

Medical, pharmacy, dental, and vision coverage

401(k) with Company match

Merchandise discount

Paid Time Off

Parental leave for new parents

Job summary

EXPRESS is looking for a Retail Sales Leader in Fort Lauderdale, Florida. The role involves developing and motivating store associates, executing store operations, and ensuring excellent customer service. Candidates should have at least one year of retail experience, a high school diploma or equivalent, and proficiency in modern technology. Benefits include comprehensive health coverage, a 401(k) plan, merchandise discounts, and paid time off. Join EXPRESS to enhance in-store customer experiences and develop your leadership skills.

Qualifications

• Minimum of 1 year of retail experience preferred.
• Must effectively communicate with customers and team members.
• Demonstrated ability to handle multiple customers and processes.

Responsibilities

• Assist in developing and motivating associates to maximize sales potential.
• Provide coaching and training to store associates.
• Execute daily store operations and customer service standards.
• Monitor and analyze customer service provided by team members.

Skills

Retail experience

Effective communication

Sales accountability

Collaborative skills

Multitasking

Education

High School or Equivalent

Tools

Technology (iPad, registers)

Job description

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide.

Express is seeking a Retail Sales Leader to join our team.

Key Responsibilities

• Assist in developing and motivating associates to maximize sales potential
• Provide in-the-moment coaching/training to store associates to ensure efficient and effective floor operations, customer service, coverage, stockroom management and execution of standards.
• Partner with Store Management to provide feedback on associate performance.
• Assist in training associates on store operations, product, policy, and procedures.
• Execute action plans that optimize results
• Execute all aspects of daily store operations.
• Ensure appropriate associate coverage to create a great customer experience.
• Oversee and authorize the checkout experience.
• Assist with merchandise flow, such as shipment, replenishment, omni‑channel operations, in the store.
• Monitor and analyze the customer service provided by team members.
• Build an effective schedule with the right associate in the right place at the right time.
• Promote and support an environment focused on delivering great in‑store customer experiences.
• Effectively resolve customer service issues to a positive outcome.
• Lead and model our customer experience model.
• Display expert knowledge of product, company policies, promotions, loyalty programs.
• Provide leadership and assistance with product launches, window changes, visual presentation standards, signage placement, etc.
• Other essential functions may occur as directed by your supervisor.

Required Experience & Qualifications

• Education: High School or Equivalent
• Years of Experience: 1
• Proficient in use of technology (iPad, registers)
• Meets defined availability criteria, including nights, weekends and non‑business hours
• Meets physical requirements

Critical Skills & Attributes

• Previous retail experience preferred
• Ability to effectively communicate with customers, peers and supervisors
• Demonstrated sales accountability
• Demonstrated collaborative skills and ability to work well with a team.
• Ability to multitask and handle multiple customers and/or processes at once.

Benefits and Compensation

• Medical, pharmacy, dental, and vision coverage
• 401(k) and Roth 401(k) with Company match
• Merchandise discount
• Paid Time Off
• Parental leave for new moms and dads
• Part‑time associates may receive paid sick leave, public health emergency leave, and may participate in the 401(k) and Roth 401(k) with Company match.
• Part‑time associates are eligible for Express merchandise discount, Learn & Earn incentive program, and voluntary benefits through YouDecide.

Equal Employment Opportunity Statement

An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say “Associate Relations” or send an e‑mail to [e-mail] and let us know the nature of your request and your contact information.