Sales Leader

EXPRESS; Massachusetts; On-site; USD 20,664 - 30,307; Part time

Benefits offered by this job

Medical, pharmacy, dental and vision

401(k) and Roth 401(k) with Company 1:

Merchandise discount

Paid Time Off

Parental leave for new moms and dads

Job summary

PHOENIX Retail, LLC is recruiting a Retail Sales Leader for our Auburn Express location. The role focuses on driving on-floor and backroom operations, coaching associates, and delivering an exceptional in-store shopping experience for customers.

As part of the Express brand, you will train staff on product knowledge, store policies, and procedures while ensuring effective operations and customer service standards across daily tasks and Omni-channel activities.

Qualifications

• Education: High School or Equivalent.
• 1 year of retail experience.
• Proficient in use of technology (iPad, registers).
• Meets availability criteria including nights, weekends and non-business hours.
• Meets physical requirements.

Responsibilities

• Assist in developing and motivating associates to maximize sales potential.
• Provide in-the-moment coaching to store associates for floor operations and customer service.
• Partner with Store Management to provide feedback on associate performance.
• Assist in training associates on store operations, product, policy and procedures.
• Execute daily store operations and action plans to optimize results.
• Oversee checkout experience and merchandise flow, including omni-channel operations.
• Monitor customer service provided by team members and adjust scheduling.
• Lead and model the customer experience, with product knowledge and signage standards.

Skills

Customer service

Communication

Teamwork

Multitasking

Sales accountability

Education

High School or Equivalent

Tools

iPad

Registers

Job description

About PHOENIX

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com.

Overview

Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Since its launch in 1980, the brand has embraced a clear design philosophy. The Company operates over 400 retail and outlet stores in the United States and Puerto Rico, the express.com online store, and the Express mobile app.

Bonobos is a menswear brand known for pioneering exceptional fit and a personalized, innovative retail model.

Customers can experience our brands in over 400 Express retail and outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com.

Store Name

Auburn

Responsibilities

Express is seeking a Retail Sales Leader to join our team. The Sales Leader drives operations on the sales floor and in the stockroom, while assisting in training associates and delivering a great in-store shopping experience for customers.

Key Responsibilities

• Assist in developing and motivating associates to maximize sales potential
• Provide in-the-moment coaching/training to store associates to ensure efficient and effective floor operations, customer service, coverage, stockroom management and execution of standards.
• Partner with Store Management to provide feedback on associate performance.
• Assist in training associates on store operations, product, policy, and procedures.
• Execute action plans that optimize results.
• Execute all aspects of daily store operations.
• Ensure appropriate associate coverage to create a great customer experience.
• Oversee and authorize the checkout experience.
• Assist with merchandise flow, such as shipment, replenishment, omni‑channel operations, in the store.
• Monitor and analyze the customer service provided by team members.
• Build an effective schedule with the right associate in the right place at the right time.
• Promote and support an environment focused on delivering great in-store customer experiences.
• Effectively resolve customer service issues to a positive outcome.
• Lead and model our customer experience model.
• Display expert knowledge of product, company policies, promotions, loyalty programs.
• Provide leadership and assistance with product launches, window changes, visual presentation standards, signage placement, etc.
• Other essential functions may occur as directed by your supervisor.

Required Experience & Qualifications

• Education: High School or Equivalent
• Years of Experience: 1
• Proficient in use of technology (iPad, registers)
• Meets defined availability criteria, including nights, weekends and non-business hours
• Meets physical requirements

Critical Skills & Attributes

• Previous retail experience preferred
• Ability to effectively communicate with customers, peers and supervisors
• Demonstrated sales accountability
• Demonstrated collaborative skills and ability to work well with a team.
• Ability to multitask and handle multiple customers and/or processes at once.

Benefits And Compensation

• Medical, pharmacy, dental and vision coverage
• 401(k) and Roth 401(k) with Company match
• Merchandise discount
• Paid Time Off
• Parental leave for new moms and dads

Part-time associates may receive paid sick leave, public health emergency leave and participation in the 401(k) and Roth 401(k) with Company match. They may also be eligible to receive an Express merchandise discount, participate in a Learn & Earn incentive program, and choose voluntary benefits through YouDecide.

Equal Employment Opportunity

An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1‑800‑964‑9793 and say "Associate Relations" or send an e‑mail to [e-mail] and let us know the nature of your request and your contact information.

Applicants must be currently authorized to work full‑time in the United States. PHOENIX does not sponsor applicants for work visas (e.g., H‑1B or TN status) for this position.