Sales Lead - Soma

Chico’s FAS, Inc.; Vacaville (CA); On-site; USD 25,000 - 31,000; Full time

Job summary

Chico’s FAS, Inc. operates 1,300 boutiques and outlets across the U.S. and online.

The Associate Lead helps management run store operations, ensuring a great customer experience and profitability, including supervising sales and cash handling, scheduling, and training. This role may be required to travel within the district and support promotions and visual standards. The wage range for this position is $17.90 - $22.35 per hour, with rates determined by qualifications.

Qualifications

• High School diploma or equivalent.
• Must be 18 years old or older.
• Minimum 2 years prior retail or sales management experience preferred.
• Excellent communication, verbal, and written skills.
• Able to travel to stores throughout the district.
• Ability to stand, lift up to 50 pounds, and perform store operations tasks.

Responsibilities

• Promotes customer service by greeting and assisting customers; responds to inquiries and complaints professionally.
• Performs cash handling, price changes, merchandise handling, and open/close duties; reviews payroll docs for accuracy.
• Monitors sales activities and productivity; provides coaching and feedback to associates.
• Maintains awareness of customers to increase service levels and reduce security risks; follows payment/exchange policies.
• Presents and displays merchandise per promotions and standards; supports inventory receipt and dispatch.
• Supervises associates on sales, inventory reception, and cash reconciliation; prepares weekly schedules.

Skills

Customer service

Retail management

Cash handling

Communication skills

Travel flexibility

Education

High School diploma or equivalent

Job description

With approximately 1,300 boutiques and outlets throughout the U.S., as well as an online presence for each of our brands, it takes sophisticated technology, resources and infrastructure to ensure the continued success of our businesses. From finance and accounting to technology and merchandising careers, we have diverse opportunities available for talented professionals to join our team of nearly 16,000 associates who share our commitment to excellence.

POSITION OBJECTIVE

The Associate Lead is primarily responsible for supporting management in general operations of the store to ensure a great customer experience and maximum profitability. Performs various sales and register transactions.

FUNCTIONAL RESPONSIBILITIES

• Promotes customer service by ensuring associates are greeting and assisting customers; responds to customer inquiries and complaints in a professional and timely manner.
• Performs basic operations activities including cash handling and reporting, price changes, merchandise handling, and open and closing duties; reviews time sheets and other payroll documentation for accuracy and submits as appropriate.
• Monitors associate sales activities and productivity; acknowledges and communicates performance to associates; motivates and trains associates to achieve full.
• Maintains an awareness of customers to both increase service levels and reduce security risks; remains current on operational policies regarding payment and exchanges, and security practices.
• Maintains knowledge of current sales and promotions; presents and displays merchandise in accordance with current promotions and standards.
• Supports and administers receipt and dispatch of inventory and supplies according to company policy.
• Supervises associates engaged in sales, inventory receipt, reconciling cash receipts, or in performing services for customers. Prepares weekly schedules to ensure proper floor coverage within fiscal guidelines.
• Models’ sales expectations by utilizing various techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires.
• Builds and maintains a solid customer following through clienteling and wardrobing.
• Maintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management.
• Participates in and facilitates visual directives including monthly store sets and merchandise replenishment.
• Promotes customer service by ensuring associates are greeting and assisting customers; responds to customer inquiries and complaints in a professional and timely manner.
• Assists in the development of store associates; interprets Key Performance Indicator reports and delivers coaching as needed; provides feedback to Store Manager for associate performance appraisals and evaluations.
• Other duties as assigned.

This position may be found in multiple brands. Some duties may vary from brand to brand.

COMPETENCIES

• Culture Living the Chico’s FAS Values and Guiding Principles by demonstrating Customer Focus, Instilling Trust, Driving Engagement and Delivering Results with High Performance.
• Manages Complexity Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
• Plans and Aligns Planning and prioritizing work to meet commitments aligned with organizational goals.
• Organizational Savvy Maneuvering comfortably through complex policy, process, and people-related organizational dynamics.
• Courage Stepping up to address difficult issues, saying what needs to be said.

QUALIFICATIONS

• High School diploma or equivalent
• Must be 18 years old or older
• Minimum 2 years prior retail or sales management experience preferred
• Excellent communication, verbal, and written skills
• Excellent communication, verbal, and written skills
• Able to travel to stores throughout the district
• Excellent customer service skills
• Knowledge of administrative aspects of store operations
• Communicate with customers, standing and maneuvering on sales floor and stockroom, operate register, lift and carry 50 pounds, hand/fold merchandise, climbing, reaching, pushing/pulling
• Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives
• Ability to work a flexible work schedule, including nights, weekends, and holidays is required
• Bilingual candidates are strongly encouraged to apply

The wage range for this position is $17.90 - $22.35. Successful candidates’ wage rates will be determined based on their individual qualifications for the position.

5516 - Vacaville Premium Outlets

Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.