Sales Lead - White House Black Market

Chico's FAS, Inc.; Gilroy (CA); On-site; USD 24,659 - 30,789; Full time

Job summary

Chico's FAS, Inc. in Gilroy, CA is seeking an Associate Lead to support store management, deliver exceptional customer service, and help maximize profitability through effective operations.

You will supervise sales associates, assist with scheduling, cash handling, and inventory tasks while promoting company standards and loss prevention. The role requires strong communication, flexibility to work nights and weekends, and the ability to travel to district stores as needed.

Qualifications

• High School diploma or equivalent.
• Must be 18 years old or older.
• Minimum 2 years prior retail or sales management experience preferred.
• Excellent communication, verbal, and written skills.
• Able to travel to stores throughout the district.
• Excellent customer service skills.
• Knowledge of administrative aspects of store operations.
• Ability to communicate with customers, stand and maneuver on sales floor and stockroom, operate register, lift and carry 50 pounds, fold merchandise, climb, reach, push, and pull.
• Regular attendance is essential to ensure adequate coverage to meet company objectives.
• Ability to work a flexible work schedule, including nights, weekends, and holidays is required.

Responsibilities

• Greets and assists customers, addressing inquiries and complaints professionally.
• Performs cash handling, price changes, merchandise handling, and open/close duties.
• Monitors sales activity, provides coaching to associates, and supports team performance.
• Maintains awareness of customers to improve service levels and security.
• Displays merchandise according to current promotions and standards.
• Assists in receiving and dispatching inventory per policy.
• Prepares weekly schedules to ensure proper floor coverage.

Skills

Customer service

Communication

Education

High School diploma or equivalent

Job description

Position Objective

The Associate Lead is primarily responsible for supporting management in general operations of the store to ensure a great customer experience and maximum profitability. Performs various sales and register transactions.

Functional Responsibilities

• Promotes customer service by ensuring associates are greeting and assisting customers; responds to customer inquiries and complaints in a professional and timely manner.
• Performs basic operations activities including cash handling and reporting, price changes, merchandise handling, and open and closing duties; reviews time sheets and other payroll documentation for accuracy and submits as appropriate.
• Monitors associate sales activities and productivity; acknowledges and communicates performance to associates; motivates and trains associates to achieve full potential.
• Maintains an awareness of customers to both increase service levels and reduce security risks; remains current on operational policies regarding payment and exchanges, and security practices.
• Maintains knowledge of current sales and promotions; presents and displays merchandise in accordance with current promotions and standards.
• Supports and administers receipt and dispatch of inventory and supplies according to company policy.
• Supervises associates engaged in sales, inventory receipt, reconciling cash receipts, or in performing services for customers. Prepares weekly schedules to ensure proper floor coverage within fiscal guidelines.
• Models sales expectations by utilizing various techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires.
• Builds and maintains a solid customer following through clienteling and wardrobing.
• Maintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management.
• Participates in and facilitates visual directives including monthly store sets and merchandise replenishment.
• Assists in the development of store associates; interprets Key Performance Indicator reports and delivers coaching as needed; provides feedback to Store Manager for associate performance appraisals and evaluations.
• Other duties as assigned.

Competencies

• Culture – Living the Chico’s FAS Values and Guiding Principles by demonstrating Customer Focus, Instilling Trust, Driving Engagement and Delivering Results with High Performance.
• Managing Complexity – Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
• Planning and Aligning – Planning and prioritizing work to meet commitments aligned with organizational goals.
• Organizational Savvy – Maneuvering comfortably through complex policy, process, and people‑related organizational dynamics.
• Courage – Stepping up to address difficult issues, saying what needs to be said.

Qualifications

• High School diploma or equivalent.
• Must be 18 years old or older.
• Minimum 2 years prior retail or sales management experience preferred.
• Excellent communication, verbal, and written skills.
• Able to travel to stores throughout the district.
• Excellent customer service skills.
• Knowledge of administrative aspects of store operations.
• Ability to communicate with customers, stand and maneuver on sales floor and stockroom, operate register, lift and carry 50 pounds, fold merchandise, climb, reach, push, and pull.
• Regular attendance is essential to ensure adequate coverage to meet company objectives.
• Ability to work a flexible work schedule, including nights, weekends, and holidays is required.

Compensation

The wage range for this position is $17.90 – $22.35. Successful candidates’ wage rates will be determined based on their individual qualifications for the position.

Location

3568 – Gilroy Premium Outlet

Equal Opportunity Employment

Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation or expression, gender identity, or military service or veteran status, or any other category protected under federal, state, or local law.