Assistant Store Manager - Chico's

KnitWell Group; Burlington (MA); Presencial; USD 26 000 - 33 000; Tempo integral

Resumo da oferta

Chico's FAS, Inc. is seeking an Assistant Store Manager in Burlington, MA to support the store manager in sales, operations, asset protection and human resources, ensuring a great customer experience and maximum profitability.

The position involves leading associates, scheduling, store maintenance, training, and adherence to policy while delivering top service across the brand portfolio. The wage range is $19.00 to $23.75 per hour, with placement based on qualifications.

Qualificações

• High School diploma or equivalent required.
• Must be 18 years old or older.
• Minimum 3 years prior retail or sales management experience preferred.
• Excellent communication, verbal and written skills.
• Able to travel to stores throughout the district.
• Regular attendance is essential; flexible schedule including nights, weekends, and holidays.

Responsabilidades

• Prepares weekly schedules to ensure floor coverage and payroll accuracy.
• Promotes customer service by greeting and assisting customers.
• Supervises associates in sales, inventory, and cash handling tasks.
• Models sales techniques and communicates product knowledge to customers.
• Maintains a visually appealing store with merchandising standards.
• Trains associates on visual merchandising and store operations.
• Manages cash handling, price changes, and merchandise handling per policy.
• Oversees inventory receipt/dispatch, replenishment, and physical inventories.
• Ensures store operations comply with laws and loss prevention policies.
• Participates in recruiting, hiring and coaching of store staff.

Conhecimentos

Excellent communication

Customer service

Retail management

Team leadership

Formação académica

High School diploma or equivalent

Descrição da oferta de emprego

With approximately 1,300 boutiques and outlets throughout the U.S., as well as an online presence for each of our brands, it takes sophisticated technology, resources and infrastructure to ensure the continued success of our businesses. From finance and accounting to technology and merchandising careers, we have diverse opportunities available for talented professionals to join our team of nearly 16,000 associates who share our commitment to excellence.

Position Objective

The Assistant Store Manager is primarily responsible for supporting the store manager in managing the sales, operations, asset protection, and human resources functions of the store to ensure a great customer experience and maximum profitability.

Functional Responsibilities

• Prepares weekly schedules to ensure proper floor coverage within fiscal guidelines; reviews time sheets and other payroll documentation for accuracy and submits as appropriate.
• Promotes customer service by ensuring associates are greeting and assisting customers; responds to customer inquiries and complaints in a professional and timely manner.
• Supervises associates engaged in sales, inventory receipt, reconciling cash receipts, or in performing services for customers.
• Models sales expectations by utilizing various techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires.
• Maintains a visually appealing store, ensuring proper housekeeping, visual merchandising, and organization are kept to the highest standard.
• Trains associates on visual merchandising techniques to ensure store is always maintained.
• Monitors associate sales activities and productivity; acknowledges and communicates performance to associates; motivates and trains associates to achieve full potential.
• Performs all financial activities effectively and in accordance with policy including cash handling and reporting, price changes, and merchandise handling; ensures all register transactions are completed accurately and in accordance with policy.
• Administers all operational processes including inventory receipt/dispatch, daily replenishment of floor merchandise levels, and execution and preparation of physical inventories.
• Facilitates and/or manages the general operations of the store ensuring that the store is in working order and adequately maintained to ensure safe and efficient operations.
• Supports compliance with all applicable laws, loss prevention policies, operating procedures and controls; conducts associate training as needed to reinforce proper Controls.
• Assists in the recruiting, hiring, and development of store associates; interprets key performance indicator reports and delivers coaching as needed; provides feedback to Store Manager for associate performance appraisals and evaluations.
• Other duties as assigned/required.

This position may be found in multiple brands. Some duties may vary from brand to brand.

Competencies

• Culture: Living the Chico’s FAS Values and Guiding Principles by demonstrating Customer Focus, Instilling Trust, Driving Engagement and Delivering Results with High Performance.
• Manages Complexity: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
• Plans and Aligns: Planning and prioritizing work to meet commitments aligned with organizational goals.
• Organizational Savvy: Maneuvering comfortably through complex policy, process, and people-related organizational dynamics.
• Courage: Stepping up to address difficult issues, saying what needs to be said.

Qualifications

• High School diploma or equivalent
• Must be 18 years old or older
• Minimum 3 years prior retail or sales management experience preferred
• Excellent communication, verbal and written skills
• Excellent communication, verbal and written skills
• Able to travel to stores throughout the district
• Excellent customer service skills
• Knowledge of administrative aspects of store operations
• Communicate with customers, standing and maneuvering on sales floor and stockroom, operate register, lift and carry 50 pounds, hand/fold merchandise, climbing, reaching, pushing/pulling
• Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives
• Ability to work a flexible work schedule, including nights, weekends, and holidays is required

It is illegal to administer or require a lie detector test as a condition of employment. Employers who violate this law may face criminal penalties and/or civil liability.

The wage range for this position is $19.00 to $23.75. Successful candidates’ wage rates will be determined based on their individual qualifications for the position.

0052 Burlington Mall

Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.