Sales Lead, Forum Shops

WHSmith North America; Las Vegas (NV); On-site; USD 33,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Employer-Paid Life Insurance

Disability Insurance

Paid Time Off

401(k) with company match

Employee Discount

Job summary

WHSmith North America is seeking a Sales Lead to enhance customer experience and support store operations. This role involves leading a team, driving sales, and ensuring excellent customer service in a dynamic retail environment. Candidates should have retail experience, strong communication skills, and multitasking capabilities.

Qualifications

• 1+ year of experience in a fast-paced retail environment.
• Strong written and verbal English communication skills.
• Ability to resolve minor customer service conflicts.

Responsibilities

• Greet and assist customers throughout their shopping experience.
• Maximize sales by suggesting products and up-selling when appropriate.
• Train store associates on daily operations and best sales practices.

Skills

Customer Service

Communication

Multitasking

Job description

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Job Title

Location

Las Vegas - Las Vegas, NV 89118 US (Primary)

Job Type

Full Time/Part Time

Category

Customer Service

Job Description

Join our Field Team and help shape the future of retail—where innovation, customer connections, and career growth come together in an exciting environment!

The Sales Lead provides an exceptional customer experience by encouraging the team to meet sales goals, while leading and supporting store teams and overall store operations.

Location: Las Vegas - Las Vegas, NV 89118 US

Schedule: Weekend availability is required

Pay: $16.00 hourly

• Medical, Dental, and Vision Insurance
• Employer-Paid Life Insurance
• Disability Insurance
• Paid Time Off
• 401(k) with company match
• Employee Discount

Job Responsibilities

• Greet and assist customers throughout their shopping experience
• Maximize sales by suggesting products and up-selling when appropriate
• Remain knowledgeable of the store’s merchandise and current promotions
• Train store associates on daily operations and best sales practices
• Ensure cleanliness and upkeep of the store; maintain store displays and merchandise
• Replenish backstock, ensuring appropriate levels of merchandise on the floor
• Conduct markdowns of merchandise as instructed
• Perform opening/closing duties, including securing cash registers and store security
• Communicate customer complaints and inventory concerns to management in a timely manner
• Oversee the opening and closing of the store
• Resolve employee conflicts and escalate to upper management as appropriate
• Count cash drawers, complete deposit slips, close registers, and complete required documentation
• Other duties may be assigned

Job Requirements

• 1+ year of experience in a fast-paced retail environment
• Early and late shift availability
• Ability to multitask and problem solve
• Strong written and verbal English communication skills
• Demonstrated customer service experience
• Ability to resolve minor customer service conflicts
• Alcohol Beverage Awareness (TAM Card) may be required
• Additional security clearance may be required
• Satisfactory criminal background check and drug testing may be required

Additional Requirements

• Frequent standing, walking, climbing, crouching, bending, pushing, or pulling
• Normal or corrected vision and hearing
• Ability to distinguish varying or specific colors, patterns, or materials to assist customers
• Fluency in English required for training, customer interactions, and compliance
• Typically indoors in a consistent temperature environment
• Use of fine motor hand functions
• Lift 0-60 lbs with or without reasonable accommodation

About Us

WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, including Marshall Retail Group (MRG) and InMotion, operates a significant portion of the company's international stores, located in airports and resorts across North America.

EEO/ADA/DFWP

WHSmith North America is committed to a diverse workforce. Qualified applicants will be considered regardless of race, color, religion, sexual orientation, national origin, age, gender identity, gender expression, military/veteran status, marital status, disability, or other protected characteristics. Reasonable accommodations are provided for qualified individuals with disabilities.