Sales Lead & Customer Experience Champion

Cycle Gear Inc.; Gastonia (NC); On-site; USD 17,000 - 23,000; Full time

Benefits offered by this job

DailyPay

Employee discounts

Paid Time Off

401K matching

Health benefits

Job summary

Cycle Gear Inc. is seeking a Key Holder to deliver an exceptional customer experience, maintain product knowledge, and support all store operations including opening/closing, returns, and task allocation among Sales Associates.

You will lead daily sales objectives, uphold store standards, and stay current with brand knowledge and events. This role offers part-time or full-time hours, an employee discount, and comprehensive benefits.

Qualifications

• 1 year+ of Key Holder or Sales Lead experience in retail
• 2+ years of sales or customer service experience
• Self-starter with ability to deliver personalized retail experiences
• Eagerness to learn and be part of riding community
• Experience with computers and POS systems (RetailPro)
• Motorcycle riding knowledge or interest preferred but not required

Responsibilities

• Provide every customer with a great experience through strong product knowledge
• Maintain store aesthetics, merchandising plans, and stock levels
• Assist with all store operations including opening/closing, returns, store credit, and task delegation among sales staff

Skills

Retail leadership

Sales experience

Customer service

POS systems

RetailPro

Motorcycle knowledge

Tools

RetailPro

Job description

Cycle Gear Inc. is seeking a Key Holder to deliver an exceptional customer experience, maintain product knowledge, and support all store operations including opening/closing, returns, and task allocation among Sales Associates.

You will lead daily sales objectives, uphold store standards, and stay current with brand knowledge and events. This role offers part-time or full-time hours, an employee discount, and comprehensive benefits.