Sales Lead - Chico's

Chico's; Prairie Village (KS); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as an Associate Lead, where you will play a crucial role in enhancing customer experience and driving store profitability. This position involves supporting daily operations, supervising staff, and ensuring exceptional service standards. You will be responsible for managing sales activities, training associates, and maintaining inventory processes. If you have a passion for retail, strong communication skills, and a knack for customer service, this is an exciting opportunity to grow and make a significant impact in a dynamic environment.

Qualifications

• Minimum 2 years retail or sales management experience preferred.
• Excellent communication skills, both verbal and written.

Responsibilities

• Support store management in daily operations and customer experience.
• Supervise associates and prepare weekly schedules.

Skills

Customer Service Skills

Communication Skills

Sales Management

Cash Handling

Inventory Management

Education

High School Diploma

Job description

POSITION OBJECTIVE:
The Associate Lead is primarily responsible for supporting store management in daily operations to ensure an excellent customer experience and maximize profitability. Performs various sales and register transactions.

FUNCTIONAL RESPONSIBILITIES:

1. Promote customer service by greeting and assisting customers; respond to inquiries and complaints professionally and promptly.
2. Handle basic operational activities including cash handling, reporting, price changes, merchandise handling, and opening/closing duties; review and submit payroll documentation accurately.
3. Monitor sales activities and productivity; communicate performance feedback; motivate and train associates to achieve targets.
4. Maintain customer awareness to enhance service levels and reduce security risks; stay updated on operational policies regarding payments, exchanges, and security.
5. Stay knowledgeable about current sales and promotions; display merchandise according to standards.
6. Support inventory and supplies receipt and dispatch following company policies.
7. Supervise associates involved in sales, inventory, cash reconciliation, or customer services; prepare weekly schedules ensuring proper coverage within fiscal guidelines.
8. Model sales techniques, share product knowledge, and assist customers in merchandise selection based on their needs.
9. Build and maintain customer relationships through clienteling and wardrobe styling.
10. Ensure standards in merchandise handling, presentation, loss prevention, and other duties as directed.
11. Participate in visual merchandising directives, including store set-ups and replenishments.
12. Assist in developing store associates; interpret KPI reports, provide coaching, and contribute to performance evaluations.
13. Perform other duties as assigned, noting that responsibilities may vary across different brands.

COMPETENCIES:

• Culture: Demonstrate company values such as Customer Focus, Trust, Engagement, and High Performance.
• Manages Complexity: Effectively resolve complex and contradictory information.
• Plans and Aligns: Prioritize tasks aligned with organizational goals.
• Organizational Savvy: Navigate organizational dynamics smoothly.
• Courage: Address difficult issues proactively and honestly.

QUALIFICATIONS:

• High School diploma or equivalent.
• Must be 18 years or older.
• Preferred: Minimum 2 years retail or sales management experience.
• Excellent communication skills, both verbal and written.
• Willing to travel within the district.
• Strong customer service skills.
• Knowledge of store operations and administrative procedures.
• Physical ability to stand, maneuver, operate registers, lift up to 50 pounds, and perform related tasks.
• Reliable attendance and flexible schedule including nights, weekends, and holidays.

Chico's FAS, Inc. is an equal opportunity employer. We celebrate diversity and do not discriminate based on any protected categories under law.