Sales Lead - Chico's

Chico's FAS, Inc. - Retail; Prairie Village (KS); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading retail company seeks an Associate Lead to support store management and ensure excellent customer service. Responsibilities include overseeing sales activities, managing inventory, and training staff. Ideal candidates will have retail experience and strong communication skills.

Qualifications

• 2+ years in retail or sales management preferred.
• Physical ability to stand, maneuver, and lift 50 lbs.

Responsibilities

• Support store management in daily operations.
• Oversee associate sales activities and motivate staff.
• Maintain merchandise presentation and store standards.

Skills

Communication

Customer Service

Education

High School diploma

Job description

POSITION OBJECTIVE:

The Associate Lead supports store management in daily operations to ensure excellent customer service and profitability. Responsibilities include performing sales and register transactions.

FUNCTIONAL RESPONSIBILITIES:

1. Customer Service: Greet and assist customers, respond professionally to inquiries and complaints.
2. Operational Activities: Handle cash, report transactions, manage merchandise, and perform opening and closing duties. Review payroll documentation for accuracy.
3. Sales Monitoring: Oversee associate sales activities, motivate, and train staff to achieve goals.
4. Security and Awareness: Monitor customer activity to enhance service and reduce risks. Stay informed on payment, exchange policies, and security practices.
5. Merchandise Knowledge: Stay updated on sales and promotions. Display merchandise according to standards.
6. Inventory Management: Assist with receipt and dispatch of inventory and supplies following company policies.
7. Supervision: Oversee sales associates, manage schedules, and ensure proper coverage.
8. Customer Engagement: Use techniques and product knowledge to meet customer needs, promote sales, and build customer loyalty.
9. Store Standards: Maintain merchandise presentation, loss prevention, and other store duties.
10. Visual Merchandising: Participate in visual directives, store setups, and merchandise replenishment.
11. Team Development: Support associate development, interpret KPIs, provide coaching, and assist with performance appraisals.
12. Additional Duties: Perform other tasks as assigned, noting that duties may vary across brands.

COMPETENCIES:

• Living the Values: Demonstrate customer focus, trust, engagement, and high performance.
• Managing Complexity: Solve problems amidst complex and sometimes contradictory information.
• Planning: Prioritize work aligned with organizational goals.
• Organizational Savvy: Navigate complex policies and organizational dynamics.
• Courage: Address difficult issues and communicate effectively.

QUALIFICATIONS:

• High School diploma or equivalent
• Must be 18 or older
• Preferably 2+ years in retail or sales management
• Excellent communication skills
• Willing to travel within the district
• Strong customer service skills
• Knowledge of store operations
• Physical ability to stand, maneuver, operate register, lift 50 lbs, and perform related tasks
• Reliable attendance and flexible schedule including nights, weekends, holidays

Chico’s FAS, Inc. is an equal opportunity employer, committed to diversity and inclusion in the workplace.